Bob Maxey Lincoln

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
931 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 12, 2019

    In a nutshell ~Give me what you’re advertising and don’t try to mislead me. That’s all I ask, and I’ll be a loyal customer as long as I own one of your... vehicles. Thank you, especially Rob Chesney/Service Consultant, for not disappointing me!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're pleased to hear everything was completed to your satisfaction! Thank you so much for being one of our valued guests and we look forward to your ...next visit! Take care!

  • 4.0 out of 5
    January 26, 2019

    The staff were very professional and helpful in getting their job done.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Lois, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do ...for you! Safe travels!

  • January 19, 2019

    Great experience buying from Bob MaxeyLincoln. Also, great service after the purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Brigid, we are happy we could make your buying experience a positive one! Please let us know if there is ever anything else we can do for you! Safe tr...avels!

  • 5.0 out of 5
    January 10, 2019

    I am loving my MKZ! I had a 2016 and upgraded to the 2018 Reserve trim. It handles beautifully, rides like a dream and has awesome amenities! Bob Maxey... Lincoln in Detroit is an awesome dealership. They have professional, knowledgeable and friendly staff and will work out the best deal for you! I haven't needed repairs on my 2018 and don't expect to, but whenever I went in for scheduled service-like an oil change-on my 2016; the service department as a whole was awesome.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Tanya, thank you for taking the time to let us know about your experience! We understand that it's an important decision where you purchase your... vehicle from, and are so grateful to have been chosen! If you have any additional needs or questions, we will be more than happy to assist you. Safe travels!

  • 5.0 out of 5
    December 20, 2018

    Exceptional! The service tech was very professional and courteous.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jennifer, Thank you for taking the time to write this nice review. We value your feedback and your business.

  • 1.0 out of 5
    December 20, 2018

    Bob Maxey Lincoln runs an ad in a local paper, advertising brake jobs, and oil changes. I stopped in for an oil change and they tell me that they are all... out of the product and it was "while supplies last". Which are they out of, the filter or oil. I did not stick around to hear the up sale, nor would I consider using their services or buying/leasing a car. Will not be back.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We value our clients and your feedback. We are sorry to see your negative review regarding your expired coupon

  • 5.0 out of 5
    December 14, 2018

    Excellent customer service . Wait time for the service to be completed wasn't long. There was snacks and a tv to accommodate the wait.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Shirley, Thank you for your kind words! I'm happy we were able to service your vehicle in a timely manner and get you back on the road. We value your ...business and your time.

  • 5.0 out of 5
    December 8, 2018

    Purchase procedures were outstanding Laura Szczerbinski from Bob Maxey was very knowledgeable and informative of explaining all the features along wit... setting up all the electronic features of the vehicle

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    November 30, 2018

    Terrible service, different excuses every time and gave car back after they drained a huge two year old battery with 30,000 miles. Then hang up when asking... them how they burnt out my battery . Will POST ALL OVER SOCIAL MEDIA

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are so disappointed to learn of this situation you have described. We have been trying to reach out to you by phone. Please call our Body Shop Mana...ger, Bob Powell at your earliest convenience (313) 885-4000.

  • 5.0 out of 5
    November 14, 2018

    The showroom is very nice. They take you around and show you where everything is in case you need service. Also, answer any questions you have. They... made me feel very special.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Michelle, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It means so much to us to have earned ...your trust in our business! We hope to see you again in the future! Take care!

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