Reviews
Write a reviewPurchase/Trade went well
Stopped in to this dealer to trade my 2013 Ram 1500 for a 2016 Ram 2500 diesel. The truck outfitted the way I wanted it, could not be located, so it was ordered. In about 7 weeks the truck arrived. Delivery went well. My salesman was Tom Callum.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review
Overall great experience
Phil and Dustin were awesome to work with. I visited the dealership to ask some questions and Phil couldn't have been more helpful. To my surprise, I left that same day with my new Jeep!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easiest Truck Purchase Ever!!
Easiest Truck Purchase Ever, Phil Castille Came Out In The Pouring Rain To See To My Questions, Went Above And Beyond My Expectations, Total Deal, Less Than 1 Hour, Drove The Truck Home,, Thank You For Restoring My Confidence New Truck Sales, I Will Be Back Here For My Next Purchase, Thank You Keene Dodge , And Thank You Phil Castille,,,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
very pleasant and easy process!
We had a very great experience and they made the process very easy and pleasant! Our car salesman Greg was fantastic and so helpful to our needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Misleading
Never imagined spending 6 hours to purchase a vehicle. Wasted hours working a deal only to have it fall apart when we reached the financing stage. This happened because of misleading promises on interest rates and incentives to make the numbers work. My wife was 9 months pregnant, (she actually had the baby last week), and we felt pressured into purchasing with time running out. Finance manager made us feel stupid and acted like we were lying about our previous trade allowance and interest rates from Ron Bouchard the weekend before. Made the mistake of referring family to this dealership assuming they would do right by us. I will never purchase another vehicle here. Seeking a jeep? Go to Harr.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Lies or Incompetence?
Told the Jeep we brought had a backup camera and navigation, it didn't. Told a NH inspection sticker would be on the Jeep, it wasn't. Day we picked up the Jeep it wasn't as clean as it should be for a new 2015 Jeep. KCP & Jeep ONLY put in $10.00 worth of gas. This is the second vehicle I purchased from this dealership and it'll be the last! I'd rather drive 2 hours then go through this again.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
was a pleasure to deal with he made purchasing my car very e
Phil Castell was very knowledgeable about the Chrysler 300 C that I bought. He went above and beyond to make the purchasing experience a pleasure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bought a truck
Last week we decided to buy a new truck, our old truck was just old.... We started looking online at Keene Chrysler Dodge Jeep Ram, there were a couple new and used trucks we wanted to look at. We took a drive in and Steve Robinson came out to help us out, we looked at used trucks first and on our way to look at a new truck Steve pointed a 2012 Dodge Ram which had just come in, It was what we needed. It was very low mileage, great condition, very clean and priced with in our budget. After a quick test drive we were happy. The business end was professional, quick and personnel as Steve had sold us the truck we were trading in 10 years ago. The purchase took less then 1 hour and we were on our way with a very nice truck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent customer service
Last week we decided to buy a new truck, our old truck was just old.... We started looking online at Keene Chrysler Dodge Jeep Ram, there were a couple new and used trucks we wanted to look at. We took a drive in and Steve Robinson came out to help us out, we looked at used trucks first and on our way to look at a new truck Steve pointed a 2012 Dodge Ram which had just come in, It was what we needed. It was very low mileage, great condition, very clean and priced with in our budget. After a quick test drive we were happy. The business end was professional, quick and personnel as Steve had sold us the truck we were trading in 10 years ago. The purchase took less then 1 hour and we were on our way with a very nice truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review
very happy
I read up on great reviews on this dealership and how people were driving from boston to make repeat purchases. So I drove almost 2 hours and got an amazing deal on a 2012 durango. Thomas Callum was a great salesman. He does not push in any way and let me take control of what I wanted not what he needed to sell. I was in and out in 2 hours from test drive to driving it home. I will go back for my next car and would refer anyone to do the same.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank You for the Review