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Mercedes-Benz of Buffalo

(47 reviews)
Visit Mercedes-Benz of Buffalo
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

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New (716) 406-4423 (716) 406-4423
Used (716) 406-4507 (716) 406-4507
Service (716) 406-4445 (716) 406-4445

Inventory

See all 208 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2011.
At Mercedes-Benz of Buffalo we create the premier automotive experience and have been dedicated to excellence since 1933. We deliver the dream of Mercedes-Benz ownership and are empowered to build loyal relationships through a foundation of honesty, commitment and positive experiences.
Merdcedes-Benz of Buffalo family owned and operated since 1933

Service center

Phone number (716) 406-4445

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(47 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Buffalo from DealerRater.

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Definitely recommend this dealership to anyone looking

Definitely recommend this dealership to anyone looking for their next car. The staff is amazing and the facilities are clean and give a very premium feel. I purchased out of state and i worked with Richard; He was amazing in handing all my questions and all the request I had which made my purchase seamless! They definitely have earned my business…. Ask for Richard he’s your guy!

Definitely recommend this dealership to anyone looking

Definitely recommend this dealership to anyone looking for their next car. The staff is amazing and the facilities are clean and give a very premium feel. I purchased out of state and i worked with Richard; He was amazing in handing all my questions and all the request I had which made my purchase seamless! They definitely have earned my business…. Ask for Richard he’s your guy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Need to make sure anything you ask for you have them sign

Need to make sure anything you ask for you have them sign in writing. Didn’t want to use my bank and kept give me buying ultimatums.

Need to make sure anything you ask for you have them sign

Need to make sure anything you ask for you have them sign in writing. Didn’t want to use my bank and kept give me buying ultimatums.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for providing feedback on your recent experience at our dealership. We would like an opportunity to address your concerns directly. Please contact our General Manager, Brooke Arber at (716) 817-6562. Thank you so much.

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Zack, Chelsea, and Richard were all very knowledgeable

Zack, Chelsea, and Richard were all very knowledgeable and responsive during this transaction. They made the deal worth the effort of coming from out of town to complete. No nonsense, great communication and accommodating in ways far exceeding many dealerships.

Zack, Chelsea, and Richard were all very knowledgeable

Zack, Chelsea, and Richard were all very knowledgeable and responsive during this transaction. They made the deal worth the effort of coming from out of town to complete. No nonsense, great communication and accommodating in ways far exceeding many dealerships.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave a five-star review! We truly appreciate your business!

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My dealing with Richard at Mercedes-Benz Buffalo was so

My dealing with Richard at Mercedes-Benz Buffalo was so smooth online, and over the phone that I flew 800 miles to buy the vehicle. I was looking for a specific vehicle that they had in stock and was willing to travel to get what I wanted. There were no games, no bait and switch and what they told me over the phone is exactly what I paid. My experience from beginning to the end was nothing short of exceptional. The exact experience you would hope for from a high-end dealership.

My dealing with Richard at Mercedes-Benz Buffalo was so

My dealing with Richard at Mercedes-Benz Buffalo was so smooth online, and over the phone that I flew 800 miles to buy the vehicle. I was looking for a specific vehicle that they had in stock and was willing to travel to get what I wanted. There were no games, no bait and switch and what they told me over the phone is exactly what I paid. My experience from beginning to the end was nothing short of exceptional. The exact experience you would hope for from a high-end dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave a five-star review! We truly appreciate your business!

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Pleasure to do business with Richard Ode and Mercedes

Pleasure to do business with Richard Ode and Mercedes buffalo. Rich was straight forward and made it easy to make the deal., Pickup was fast and off I drove with a great car. Good no hassle buying experience.

Pleasure to do business with Richard Ode and Mercedes

Pleasure to do business with Richard Ode and Mercedes buffalo. Rich was straight forward and made it easy to make the deal., Pickup was fast and off I drove with a great car. Good no hassle buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave a five-star review! We truly appreciate your business!

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The process of purchasing a vehicle was super painless,

The process of purchasing a vehicle was super painless, financing was really transparent and helpful.

The process of purchasing a vehicle was super painless,

The process of purchasing a vehicle was super painless, financing was really transparent and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a five-star review! We are thrilled to hear you had a great experience.

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Very professional and great communication.

Very professional and great communication. Excellent buyers experience. Would highly recommend this dealer and purchase from them in the future.

Very professional and great communication.

Very professional and great communication. Excellent buyers experience. Would highly recommend this dealer and purchase from them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are glad you had a positive experience.

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I live in Dallas Texas.

I live in Dallas Texas. Was looking for a car online. I talked to several dealerships around the country. I had a trade in. Needed to be picked up and Drop off the new car. It wasn’t an easy deal. Richard didn’t blink an eye. The other places I talked to didn’t show any interest in taking my trade or getting the car to me. Thank you Richard ode and Mercedes of Buffalo.

I live in Dallas Texas.

I live in Dallas Texas. Was looking for a car online. I talked to several dealerships around the country. I had a trade in. Needed to be picked up and Drop off the new car. It wasn’t an easy deal. Richard didn’t blink an eye. The other places I talked to didn’t show any interest in taking my trade or getting the car to me. Thank you Richard ode and Mercedes of Buffalo.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We truly appreciate your business and are happy we could make the process easier for you.

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The dealership was efficient, accommodating, and made the

The dealership was efficient, accommodating, and made the entire process very easy. I would recommend to all

The dealership was efficient, accommodating, and made the

The dealership was efficient, accommodating, and made the entire process very easy. I would recommend to all

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We are happy to hear that the dealership made the process smooth and easy for you.

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Richard and Chuck took time to listen to what I was

Richard and Chuck took time to listen to what I was looking for and worked with me in finding an alternative vehicle that actually fitted my needs and budget better.

Richard and Chuck took time to listen to what I was

Richard and Chuck took time to listen to what I was looking for and worked with me in finding an alternative vehicle that actually fitted my needs and budget better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! We are so glad Richard and Chuck took the time to understand your needs and helped find a vehicle that worked better for you. We appreciate your trust and are happy we could assist in finding the right fit for you!

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