Mercedes-Benz of Buffalo

4.7
(29 reviews)
Visit Mercedes-Benz of Buffalo
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (716) 406-4423 (716) 406-4423
Used (716) 406-4507 (716) 406-4507
Service (716) 406-4445 (716) 406-4445

Inventory

See all 132 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2011.
At Mercedes-Benz of Buffalo we create the premier automotive experience and have been dedicated to excellence since 1933. We deliver the dream of Mercedes-Benz ownership and are empowered to build loyal relationships through a foundation of honesty commitment and positive experiences.
Merdcedes-Benz of Buffalo family owned and operated since 1933

Service center

Phone number (716) 406-4445

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

View all 22 employees View less employees

Reviews

4.7
(29 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Buffalo from DealerRater.

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5.0

Cal in service is simply the best!

Cal in service is simply the best! 5 stars is not enough, always exceptional service, excellent customer service, very knowledgeable, professional yet friendly, always available to answer queries or just questions gives meaningful advice, very accommodating, always going above and beyond everytime I visit.

5.0

Cal in service is simply the best!

Cal in service is simply the best! 5 stars is not enough, always exceptional service, excellent customer service, very knowledgeable, professional yet friendly, always available to answer queries or just questions gives meaningful advice, very accommodating, always going above and beyond everytime I visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a five-star review! We are pleased to hear that you enjoyed your experience with Cal at Mercedes-Benz of Buffalo!

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5.0

Kat was incredibly helpful and friendly throughout my car

Kat was incredibly helpful and friendly throughout my car buying experience. I would highly recommend her for anyone looking for a positive and efficient experience.

5.0

Kat was incredibly helpful and friendly throughout my car

Kat was incredibly helpful and friendly throughout my car buying experience. I would highly recommend her for anyone looking for a positive and efficient experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a fantastic five-star review, Tiffany! We are pleased to hear that you enjoyed your car buying experience with Kat.

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5.0

Katicia is so knowledgeable and helpful.

Katicia is so knowledgeable and helpful. She is friendly and truly cares about her customer and their needs and obviously believes in her product. Her social media presence is helpful and fun and she goes the extra mile to make the customer feel special, important and appreciated not just while showing a vehicle but also after the purchase as well with fun little gifts, photos and thank you notes. I couldn’t recommend Katicia more highly to my friends and family looking for a vehicle!

5.0

Katicia is so knowledgeable and helpful.

Katicia is so knowledgeable and helpful. She is friendly and truly cares about her customer and their needs and obviously believes in her product. Her social media presence is helpful and fun and she goes the extra mile to make the customer feel special, important and appreciated not just while showing a vehicle but also after the purchase as well with fun little gifts, photos and thank you notes. I couldn’t recommend Katicia more highly to my friends and family looking for a vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a fantastic five-star review! We are pleased to hear that your experience with Katicia was exceptional. We appreciate your business.

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1.0

Terrible experience at Mercedes Benz Buffalo NY.

Terrible experience at Mercedes Benz Buffalo NY. Upon dropping off my car for service, the staff were incredibly miserable, unfriendly, and showing little regard for customer satisfaction. It felt like an inconvenience to them and I’m a bother to them to even acknowledge my presence. However, upon picking up my car and expressing my dissatisfaction to the sales representative, suddenly their demeanor changed. It's clear they only prioritize being pleasant when forced to confront their poor service. Avoid this dealership if you value genuine customer care. While my overall experience at Mercedes-Benz of Buffalo was unsatisfactory, I must commend my sales representative, Richard and the guy who gave me my loaner car for consistently going above and beyond. Their exceptional service stood out amidst an otherwise average dealership experience. However, the dealership Service Department could improve in terms of efficiency, friendliness, and customer service.

1.0

Terrible experience at Mercedes Benz Buffalo NY.

Terrible experience at Mercedes Benz Buffalo NY. Upon dropping off my car for service, the staff were incredibly miserable, unfriendly, and showing little regard for customer satisfaction. It felt like an inconvenience to them and I’m a bother to them to even acknowledge my presence. However, upon picking up my car and expressing my dissatisfaction to the sales representative, suddenly their demeanor changed. It's clear they only prioritize being pleasant when forced to confront their poor service. Avoid this dealership if you value genuine customer care. While my overall experience at Mercedes-Benz of Buffalo was unsatisfactory, I must commend my sales representative, Richard and the guy who gave me my loaner car for consistently going above and beyond. Their exceptional service stood out amidst an otherwise average dealership experience. However, the dealership Service Department could improve in terms of efficiency, friendliness, and customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Recently moved back to the area after moving to Chicago

Recently moved back to the area after moving to Chicago in 1984. Purchased my first Mercedes GLC43 SUV three years ago. Wanted to try a larger SUV and selected the GLE 450. My sales person, Richard Ode proved to be very knowledgeable of the Mercedes product line and assisted me in my choice. Will receive my vehicle on April 3rd. Looking forward to my next Mercedes experience.

5.0

Recently moved back to the area after moving to Chicago

Recently moved back to the area after moving to Chicago in 1984. Purchased my first Mercedes GLC43 SUV three years ago. Wanted to try a larger SUV and selected the GLE 450. My sales person, Richard Ode proved to be very knowledgeable of the Mercedes product line and assisted me in my choice. Will receive my vehicle on April 3rd. Looking forward to my next Mercedes experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you so much for taking the time to leave a five-star review. We appreciate your business and are happy to hear that your experience with our team was exceptional.

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5.0

They are awesome.

They are awesome. Courteous and skilled. They also complete their work on time and as promised

5.0

They are awesome.

They are awesome. Courteous and skilled. They also complete their work on time and as promised

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a wonderful five-star review, Kevin!

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5.0

Very professional experience!

Very professional experience! Everything went as planned. Pleased with the whole experience. Sales rep Richard was very knowledgeable about the car and returned all my responded to all my calls quickly

5.0

Very professional experience!

Very professional experience! Everything went as planned. Pleased with the whole experience. Sales rep Richard was very knowledgeable about the car and returned all my responded to all my calls quickly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a five-star review. We are pleased to hear that your experience with Richard was fantastic.

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5.0

After a few German brands hiatus I was not sure how

After a few German brands hiatus I was not sure how Mercedes Benz would stack up. I was apprehensive however Dillon, Greg and Gabriel are all top notch. I am happy with my Mercedes and the Mercedes service. Thanks fellas!

5.0

After a few German brands hiatus I was not sure how

After a few German brands hiatus I was not sure how Mercedes Benz would stack up. I was apprehensive however Dillon, Greg and Gabriel are all top notch. I am happy with my Mercedes and the Mercedes service. Thanks fellas!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving a fantastic five-star review and for highlighting Dillon, Greg, and Gabriel's hard work. We appreciate your business!

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5.0

Excellent Service from Greg Kabel service advisor as

Excellent Service from Greg Kabel service advisor as always one of the best he is Great communication and quick service Thank You

5.0

Excellent Service from Greg Kabel service advisor as

Excellent Service from Greg Kabel service advisor as always one of the best he is Great communication and quick service Thank You

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a wonderful five-star review!

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5.0

Cam was amazing 10 out of 10!

Cam was amazing 10 out of 10! Had my car looking beautiful even had a full tank of gas!

5.0

Cam was amazing 10 out of 10!

Cam was amazing 10 out of 10! Had my car looking beautiful even had a full tank of gas!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for leaving a fantastic five-star review, Justin! We appreciate you highlighting Cam's customer service!

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See all 29 reviews