Romano Chrysler Jeep

2.6 out of 5 2.6

Reviews

2.6 out of 5 2.6
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 3, 2019

    Bought a new 2018 Jeep Renegade in December in April check engine light and transmission lights both came on. First visit all they did was reset the computer... to clear codes. On my way home from picking it up both lights back on. Took it back this time they claimed it was the valve body it was replaced. Not even week later both lights back on. Took it for the third time this time they replaced the transmission we didn’t have the Jeep the whole month of May. Pick up the Jeep end of May brand new transmission half way home smell antifreeze get home check tank was empty. Fill it up next morning puddle of antifreeze under Jeep. Take it back to them again they say a hose camp wasn’t tight. Get the Jeep home after picking it up same thing. After talking to Eric in the service department and him trying to make me fell dumb they look st it again, they claim they didn’t do anything to it but it magically was fixed. Now to the present brand new transmission will not always shift into reverse, and going down the highway shift erratic or won’t shift at all. Call Eric in service he blows me off telling me can’t get it in for over a week I explain to him I do not think it’s going to make it said that’s the best he can do. After stewing about it all day I decided to call service manger after getting some attitude from him all of a sudden they can get it in the next day with a loaner car. Not going to happen I have given them to many chances either they don’t want to deal with this car anymore or the service just plain suck and have no clue. On top of that they had to replace the ac which didn’t work at all

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Tom, thank you for taking the time to review our dealership. We have made a couple of attempts to reach out to you in hopes to resolve this issue. Ple...ase contact our dealership at (315) 637 - 3101 to reschedule your appointment and we will be happy to secure another loaner for you. Thank you. Nick Crisafi Service Manager

  • 5.0 out of 5
    February 25, 2019

    I am very pleased with my experience at Ramano Chrysler Jeep . Everyone that I dealt with treated me with kindness and explained in details every aspect... of buying my 2019 Jeep.I had many questions and my salesman Jeremy went the extra mile to answer them at any time during the process. The delivery of vehicle went flawless and the vehicle features and technical parts were also explained in detail. He even told me l could come back or call any time and he would explain anything I was confused about with the vehicle . I would definitely recommend Ramano Chrysler Jeep Fayetteville .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the wonderful review. We truly appreciate your business!

  • August 4, 2012

    Five Stars all the way! Thank you Nima for your patience in helping us with my daughter's first car. You treated us like we were family.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 29, 2018

    Worst experience I have had purchasing a vehicle. They were great until they knew, they had the sale, then they were terrible. I ordered a special package... configuration and they got it from another dealership. Communication ceased, I had to call to get any updates about the process. about a week later I call and find out it will be there that night. I talk with that sales man and we agree that I come in the next morning as soon as they open to inspect the vehicle. After taking time off of work I show up, and the vehicle ISN'T there! after waiting it still hadn't arrived and I had to leave to go to work. I looked at ever dealership in the area. If one had the same configuration I would have purchased there but no other dealership had that same configuration. After all that the time they wasted and the hassle I had to go through was only worth a single oil change to them. Worst experience I have ever had. Go to drivers village.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Ryan, Thank you for taking the time to bring your concerns to our attention. I am very sorry to hear that you were unhappy with your last visit here a...t Romano Chrysler Jeep. Our top priority is customer satisfaction and I do apologize that we could not reach a happy resolution at this time. Thank you again. Kevin O'Brien General Manager

  • 1.0 out of 5
    July 28, 2018

    Complete joke of a used car buying experience. First they appraised my car without looking at it or asking about any of the options, then they came in... at $4000 under KBBs lowest price. No manager bothered to speak to me before i left. I'll never spend a penny there.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jay, Thank you for taking the time to bring your concerns to our attention. I am very sorry to hear that you were unhappy with your last visit here at... Romano Chrysler Jeep. Our top priority here at Romano Chrysler Jeep is customer satisfaction and I do apologize that we could not reach a happy resolution at this time. Our offer still stands and we would happily invite you back into our dealership for a more thorough appraisal. However, the Colorado has been sold. We do hope that in the future we get the chance to restore your faith in our Dealership. Thank you again. Kevin O'Brien Sales Manager

  • 5.0 out of 5
    June 15, 2018

    I just bought a 2015 Jeep Grand Cherokee from Romano. My sales guy was Don Santella. Working with Don was a great experience. He was very professional... and went above and beyond to make sure everything was perfect. If you are looking for a new vehicle this is the place to go. Everyone was great. Thank you Romano .

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the wonderful review. We truly appreciate your business and hope you enjoy your Grand Cherokee!

  • 5.0 out of 5
    August 19, 2017

    The staff at Ramano Chrysler Jeep are nothing less than SUPERIOR with what they do, and how they treat you! These boys took my dire situation and turned... it around to be one of the most awesome days of my life! I know that sounds dramatic, but it's all true! A sincere thank you to the staff at Ramano, and a special shout out to Gary for making this guy's dream come true! Thom V

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thomas, thank you for such a wonderful review. We are so happy to hear you had such a great experience working with Gary. We truly hope you enjoy your... new ride!

  • 1.0 out of 5
    November 3, 2016

    This was the worst car buying experience ever. The gm was so rude and condescending. Was more than happy to take my money for a new Jeep but totally unwilling... to help with problems only months afterwards. If customer service means anything to you DO NOT GO TO ROMANO JEEP!!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    July 28, 2015

    Love my new Patriot.Josh Grass made the entire process remarkably painless.My wife and I were treated with respect and all questions were answered clearly... and honestly.I will recommend Josh and Romano Jeep wholeheartedly We got a great deal.Thanks to Josh,Ron and the entire staff.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?