Romano Chrysler Jeep

Reviews

3.4
(13 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Great Experience at Romano Chrysler Jeep

Buying a truck was easy at Romano Chrysler Jeep in Fayetteville. Jeremy made the whole process enjoyable which is huge when buying a vehicle. We know where we'll go for our next vehicle purchase!

Dealer response

Edward, we are so happy that Jeremy could make your time at Romano Chrysler Jeep so awesome!

1.0

DO NOT BUY FROM THEM!

The worst car dealership I have ever bought from!! I purchased a Jeep Grand Cherokee Limited, brought it home and that night noticed lights on inside. The main brain (radio that controls everything!) could not update. It would not shut off so my battery went dead. Brought it back and they had it for a month replacing the main brain. They lost my keys while it was there and when I picked it up, filthy!! My brand new mats, that I had to purchase because the car didn't come with any, were loaded with salt and the outside was a mess!! 3 months later I go for an oil change and find that my back brakes are rotted! Rusted and digging in to the rotors. The dealer didn't notice this when I asked to put new tires on when I bought it???? BS!!!

Dealer response

We're disappointed to hear about this, Rita. We'd like you to know that we take customer feedback seriously and use it to improve. Please reach out to me directly so we can discuss these issues and help resolve them. Thank you, Kevin O'Brien - General Manager - 315-637-3101

5.0

Anthony Alessandrello

Letter from Kevin O 'brien informing I qualified for a jeep trade in for 2020 or 2021. He was very informative and accommodating. Salesman Anthony assisted with Chris and Chelsea. Great people to work with.

Dealer response

Thanks for sharing your experience, Shelly! We're so glad to hear you had a great experience with our team.

4.7

Great Experience. Easy to work with.

Very easy to deal with sales. Willing to let me test drive and take car. Worked out great for me. Got a fair offer on my trade and needed little negotiation.

Dealer response

Jon, Thanks so much! Your positive rating means a lot to us!

1.0

Service department has problems

Bought a new 2018 Jeep Renegade in December in April check engine light and transmission lights both came on. First visit all they did was reset the computer to clear codes. On my way home from picking it up both lights back on. Took it back this time they claimed it was the valve body it was replaced. Not even week later both lights back on. Took it for the third time this time they replaced the transmission we didn’t have the Jeep the whole month of May. Pick up the Jeep end of May brand new transmission half way home smell antifreeze get home check tank was empty. Fill it up next morning puddle of antifreeze under Jeep. Take it back to them again they say a hose camp wasn’t tight. Get the Jeep home after picking it up same thing. After talking to Eric in the service department and him trying to make me fell dumb they look st it again, they claim they didn’t do anything to it but it magically was fixed. Now to the present brand new transmission will not always shift into reverse, and going down the highway shift erratic or won’t shift at all. Call Eric in service he blows me off telling me can’t get it in for over a week I explain to him I do not think it’s going to make it said that’s the best he can do. After stewing about it all day I decided to call service manger after getting some attitude from him all of a sudden they can get it in the next day with a loaner car. Not going to happen I have given them to many chances either they don’t want to deal with this car anymore or the service just plain suck and have no clue. On top of that they had to replace the ac which didn’t work at all

Dealer response

Tom, thank you for taking the time to review our dealership. We have made a couple of attempts to reach out to you in hopes to resolve this issue. Please contact our dealership at (315) 637 - 3101 to reschedule your appointment and we will be happy to secure another loaner for you. Thank you. Nick Crisafi Service Manager

5.0

Buying a2019 Jeep Grand Cherokee !

I am very pleased with my experience at Ramano Chrysler Jeep . Everyone that I dealt with treated me with kindness and explained in details every aspect of buying my 2019 Jeep.I had many questions and my salesman Jeremy went the extra mile to answer them at any time during the process. The delivery of vehicle went flawless and the vehicle features and technical parts were also explained in detail. He even told me l could come back or call any time and he would explain anything I was confused about with the vehicle . I would definitely recommend Ramano Chrysler Jeep Fayetteville .

Dealer response

Thank you so much for the wonderful review. We truly appreciate your business!

1.0

Unpleasant Experience

Worst experience I have had purchasing a vehicle. They were great until they knew, they had the sale, then they were terrible. I ordered a special package configuration and they got it from another dealership. Communication ceased, I had to call to get any updates about the process. about a week later I call and find out it will be there that night. I talk with that sales man and we agree that I come in the next morning as soon as they open to inspect the vehicle. After taking time off of work I show up, and the vehicle ISN'T there! after waiting it still hadn't arrived and I had to leave to go to work. I looked at ever dealership in the area. If one had the same configuration I would have purchased there but no other dealership had that same configuration. After all that the time they wasted and the hassle I had to go through was only worth a single oil change to them. Worst experience I have ever had. Go to drivers village.

Dealer response

Ryan, Thank you for taking the time to bring your concerns to our attention. I am very sorry to hear that you were unhappy with your last visit here at Romano Chrysler Jeep. Our top priority is customer satisfaction and I do apologize that we could not reach a happy resolution at this time. Thank you again. Kevin O'Brien General Manager

1.0

They try to steal your trade

Complete joke of a used car buying experience. First they appraised my car without looking at it or asking about any of the options, then they came in at $4000 under KBBs lowest price. No manager bothered to speak to me before i left. I'll never spend a penny there.

Dealer response

Jay, Thank you for taking the time to bring your concerns to our attention. I am very sorry to hear that you were unhappy with your last visit here at Romano Chrysler Jeep. Our top priority here at Romano Chrysler Jeep is customer satisfaction and I do apologize that we could not reach a happy resolution at this time. Our offer still stands and we would happily invite you back into our dealership for a more thorough appraisal. However, the Colorado has been sold. We do hope that in the future we get the chance to restore your faith in our Dealership. Thank you again. Kevin O'Brien Sales Manager

5.0

Great experience

I just bought a 2015 Jeep Grand Cherokee from Romano. My sales guy was Don Santella. Working with Don was a great experience. He was very professional and went above and beyond to make sure everything was perfect. If you are looking for a new vehicle this is the place to go. Everyone was great. Thank you Romano .

Dealer response

Thank you so much for the wonderful review. We truly appreciate your business and hope you enjoy your Grand Cherokee!

5.0

Beyond Happy!

The staff at Ramano Chrysler Jeep are nothing less than SUPERIOR with what they do, and how they treat you! These boys took my dire situation and turned it around to be one of the most awesome days of my life! I know that sounds dramatic, but it's all true! A sincere thank you to the staff at Ramano, and a special shout out to Gary for making this guy's dream come true! Thom V

Dealer response

Thomas, thank you for such a wonderful review. We are so happy to hear you had such a great experience working with Gary. We truly hope you enjoy your new ride!

Read all 13 reviews