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BMW of Bloomfield Hills

(1,154 reviews)
2023 state dealer award
View 6 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,154 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Bloomfield Hills from DealerRater.

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I worked with Meghan.

I worked with Meghan. She is extremely knowledgeable about BMW cars and service. I highly recommend her to help you find the perfect car!

I worked with Meghan.

I worked with Meghan. She is extremely knowledgeable about BMW cars and service. I highly recommend her to help you find the perfect car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Sabrina Rolle was great !

Sabrina Rolle was great !! 3 cars bought from her now , going back 30 years . Love BMW X6

Sabrina Rolle was great !

Sabrina Rolle was great !! 3 cars bought from her now , going back 30 years . Love BMW X6

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Firstly, I've been coming to this dealer for over 15

Firstly, I've been coming to this dealer for over 15 years, and never had a problem... Until NOW. This maybe due to ownership change and lower standard of work. Do NOT go to this dealership if you care about your paint! Took the car to the body shop for an insurance job. They installed the hood well, but their detailing/car wash team put scratches in my paint. The dealer told me to come back and they'll 'buff out' the scratches, only to add more holograms and marks. The manager Kenny Tran then assured me that come back and they'll fix the holograms and scratches. I wait a week and called them only to find out the car was already done. When I got the car back and checked the paint under sunlight, more deep scratches and holograms all over the car. The detailer didn't even wash the car before detailing it, adding more swirls from the dirt and bugs on the car. I was afraid this was going to happen and said let me just take the car to my detailer, and they can send me a reimbursement. Now my car has scratches all over. DO NOT take your car here if you care about the paint, they WILL scratch your paint. Shame that this dealer's quality went downhill after changed ownership. Would NOT recommend.

Firstly, I've been coming to this dealer for over 15

Firstly, I've been coming to this dealer for over 15 years, and never had a problem... Until NOW. This maybe due to ownership change and lower standard of work. Do NOT go to this dealership if you care about your paint! Took the car to the body shop for an insurance job. They installed the hood well, but their detailing/car wash team put scratches in my paint. The dealer told me to come back and they'll 'buff out' the scratches, only to add more holograms and marks. The manager Kenny Tran then assured me that come back and they'll fix the holograms and scratches. I wait a week and called them only to find out the car was already done. When I got the car back and checked the paint under sunlight, more deep scratches and holograms all over the car. The detailer didn't even wash the car before detailing it, adding more swirls from the dirt and bugs on the car. I was afraid this was going to happen and said let me just take the car to my detailer, and they can send me a reimbursement. Now my car has scratches all over. DO NOT take your car here if you care about the paint, they WILL scratch your paint. Shame that this dealer's quality went downhill after changed ownership. Would NOT recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello We take our customer feedback very seriously and would like the opportunity to learn more about your service experiences. Can you please contact me at your earliest convenience? John Nazzal General Manager BMW of Bloomfield Hills JNazzal@penskeautomotive.com

Consumer response

UPDATED REVIEW: Kenny Tran and John Nazzal reached an agreement with me to get my car paint corrected after trying to get it fixed a couple times, that didn't work out. They ensured to me they wanted to do what was right, and that's what good customer service is all about. I will continue to come to this dealer, as the service is still very good.

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Great customer experience dealing with Sabrina Rolle.

Great customer experience dealing with Sabrina Rolle. My 3rd car from her. Would highly recommend buying from her anytime!!! You won’t regret it.

Great customer experience dealing with Sabrina Rolle.

Great customer experience dealing with Sabrina Rolle. My 3rd car from her. Would highly recommend buying from her anytime!!! You won’t regret it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Sabrina is a very pleasant and personable salesperson,

Sabrina is a very pleasant and personable salesperson, making my BMW experience amazing! She genuinely cares about her clients and ensures that she finds them the best vehicle to fit their individual needs. She is very knowledgeable of the products she sales and made sure I was comfortable with the vehicle before driving it off the lot. I love my X7!

Sabrina is a very pleasant and personable salesperson,

Sabrina is a very pleasant and personable salesperson, making my BMW experience amazing! She genuinely cares about her clients and ensures that she finds them the best vehicle to fit their individual needs. She is very knowledgeable of the products she sales and made sure I was comfortable with the vehicle before driving it off the lot. I love my X7!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that our team could help enhance your experience and guide you towards your new X7 at BMW of Bloomfield Hills. Your positive feedback means a lot to us. Safe driving!

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Sabrina is the best salesperson ever would have never

Sabrina is the best salesperson ever would have never bought a cars from anyone else we have the 740xi and the x7

Sabrina is the best salesperson ever would have never

Sabrina is the best salesperson ever would have never bought a cars from anyone else we have the 740xi and the x7

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Sabrina Rolle is an amazing sells person!

Sabrina Rolle is an amazing sells person! She is Great asset to BMW! Worked magic for me to be able to get my new X7!

Sabrina Rolle is an amazing sells person!

Sabrina Rolle is an amazing sells person! She is Great asset to BMW! Worked magic for me to be able to get my new X7!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear about your experience with the BMW of Bloomfield Hills sales department and the new X7. We appreciate your positive feedback.

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My recent vehicle purchase was amazing, thanks to my

My recent vehicle purchase was amazing, thanks to my saleswoman, Gloria. She is very knowledgeable about BMW vehicles, and takes pride in her job.

My recent vehicle purchase was amazing, thanks to my

My recent vehicle purchase was amazing, thanks to my saleswoman, Gloria. She is very knowledgeable about BMW vehicles, and takes pride in her job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our Sales Department to be so supportive and knowledgeable during your time here at BMW of Bloomfield Hills. Our team strives to deliver an excellent experience, and we're glad you found this to be the case during your visit. If you have further automotive needs or questions, please reach out.

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My wife and I had an amazing experience purchasing a BMW.

My wife and I had an amazing experience purchasing a BMW. Our client advisor Bill Manson was exceptionally knowledgeable and guided us through the whole process. When we took delivery of our BMW they provided us with a customer experience ambassador{ Maclain Zaremba} to help us set up our profiles in the car.

My wife and I had an amazing experience purchasing a BMW.

My wife and I had an amazing experience purchasing a BMW. Our client advisor Bill Manson was exceptionally knowledgeable and guided us through the whole process. When we took delivery of our BMW they provided us with a customer experience ambassador{ Maclain Zaremba} to help us set up our profiles in the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this positive review of your experience with our Sales Team here at BMW of Bloomfield Hills. We enjoyed reading how the purchase of your BMW was an amazing process here with us. Your feedback is greatly appreciated.

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Sabrina Rolle was amazing.

Sabrina Rolle was amazing. Incredible customer service, will not go anywhere else!!! Love my new BMW!!

Sabrina Rolle was amazing.

Sabrina Rolle was amazing. Incredible customer service, will not go anywhere else!!! Love my new BMW!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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