Portsmouth Used Car Center

Ralf helped us out on the weekend to keep our trip going. Thanks again!

I have looked elsewhere for cars and always end up coming back to Portsmouth Used Car Center. I would highly recommend them to everyone!

My wife and I came here to look at a used 2014 Taurus SEL and ended up buying an 2015 SHO instead. We worked primarily with Rob Finley and he was a pleasure... to deal with. We must have driven 6 different cars and trucks before deciding on the SHO. At no time did Rob make us feel rushed or pressured. He always has the keys to the next vehicle we wanted to try when we returned a car to the lot. Pricing here is simple too; what you see is what you pay; no haggling and no hidden fees. We couldn't be happier with our experience.

Love my 2015 Ford Explorer with that being said. I am less then happy with the process after the purchase. The Explorer I bought had just came to the... lot and had not been serviced by them to make sure that the car needed anything done to it before it could be sold. They did put four new tires and brakes on it. We also discuss that the car had spots in the paint that before I brought it would need to be fixed. Door and hood both had a big spot that had no paint and the back fender had a few every deep scratches . Salesman took all this info down and talked to someone and came back to us and said that they would fix all places we had pointed out. Plus we also wanted to have the car rust proof before taking it home. We paid for rustproofing. Salesman said the car would be ready for pickup on Wednesday but he call to move that date to Friday. Which was fine with us. Upon picking car up Friday the first thing I notice was that the scratches on back fender were not fixed and told Bob the salesman that I was not happy that they did not fix them. After going back to his head guy he said that if I would bring it back on Tuesday they would fix the scratches. My husband came with me to drop car off to have scratches fixed and also told salesman he was not happy with rustproofing job that wheel wells did not look like they applied rustproofing to and he wanted them to check on that while car was there. Call the next day to see if car was done and what does the salesman tell me that they never did the rustproofing. Thank god my husband knows enough to have looked at the wheel wells and notice that they had not been done. Salesman was great but so far service department needs work. How do you take my money for rustproofing and never do it? What else do they charge for and never do? Rustproofing is being done tomorrow and scratches were fixed today. All of this should of been done before I drove out of the lot. My salesman was excellent and I feel that he could not have done a better job for us . He went to bat for us fixing the scratches and following up with the rustproofing .

Great buying experience! The car was everything I wanted and the process went very smoothly. I came from out of state and it was not an issue at all. I... would highly recommend this dealership

Bought our second Lincoln from Portsmouth Used Car Center yesterday. The deal was transparent, good, and the process easy. Later, we drove home and locked... both sets of new keys in the car! Idiots! After hours I called David Bettinger, the salmon we worked with. He got back to me on his own time and described how we could get the code to let us in. I called at 7:30 this morning, spoke to Ralph in service. He got the code, and we went out to the driveway and opened the car. In short, the practices of the dealer are excellent, and the service ethic of their people is terrific. My wife and I highly recommend them. We'll go back fo a third time down the line.

Mark was very helpful, no pressure and a pleasure to work with.

We had a great experience....everyone was so helpful with all of the questions we had throughout the buying process!

Easy process and super helpful! Went in looking and was patient and very helpful and not pushy Thanks David

Very pleasant, and relaxed process non intimidating.