Reviews
I bought a truck back in February 25.
I bought a truck back in February 25. Mind you it’s a used truck. The transmission on the first day was slamming during shifting at least twice. The seat started to disintegrate after month two of owning it. Now fast forward to recently I’ve had a brake issue feels like aka only getting 13 mpg when my dad who has the same truck gmc version is getting better mileage. Then told them about the slamming and feel like there was something wrong on the passenger front and possibly the back. All comes back to can’t find anything but they did fix the undercoating that I paid for that they never did back when I got the truck. But that very day down the road from the dealership and for a week at least now it’s spotty kinda but it smelled like something was burning in the rear end. Now fast forward to today the pedal was fine then became super soft and squealing noise is back and something feels like it’s holding the rear end and feels super tight. Also there still feels like something is broken in the front or front right. Also now I.have an evap leak code P0442. I talked to a family friend who owns thier own shop and said the fuel pump has an issue. All this stuff is not getting addressed and I want it addressed! They don’t hesitate to take my truck payment every month so they need to fix it to satisfactory and not say nothing is wrong when it’s clearly got issues and they probably didn’t even put it on a lift or drive it more than a min or two and maybe 1000 ft at most to the shop part from the part you check in at.
I bought a truck back in February 25.
I bought a truck back in February 25. Mind you it’s a used truck. The transmission on the first day was slamming during shifting at least twice. The seat started to disintegrate after month two of owning it. Now fast forward to recently I’ve had a brake issue feels like aka only getting 13 mpg when my dad who has the same truck gmc version is getting better mileage. Then told them about the slamming and feel like there was something wrong on the passenger front and possibly the back. All comes back to can’t find anything but they did fix the undercoating that I paid for that they never did back when I got the truck. But that very day down the road from the dealership and for a week at least now it’s spotty kinda but it smelled like something was burning in the rear end. Now fast forward to today the pedal was fine then became super soft and squealing noise is back and something feels like it’s holding the rear end and feels super tight. Also there still feels like something is broken in the front or front right. Also now I.have an evap leak code P0442. I talked to a family friend who owns thier own shop and said the fuel pump has an issue. All this stuff is not getting addressed and I want it addressed! They don’t hesitate to take my truck payment every month so they need to fix it to satisfactory and not say nothing is wrong when it’s clearly got issues and they probably didn’t even put it on a lift or drive it more than a min or two and maybe 1000 ft at most to the shop part from the part you check in at.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out with your concerns about your truck. We appreciate your feedback and understand the frustration you are experiencing with the issues you've described. It's important to us that every vehicle operates at its best, and your satisfaction is our priority. We encourage you to contact Mike Smith Buick GMC directly so we can discuss your situation in detail and ensure that all concerns are thoroughly addressed. Thank you for bringing this to our attention, and we look forward to assisting you further. Sincerely, The Mike Smith Buick GMC Team
Andrew was a wonderful help throughout the process.
Andrew was a wonderful help throughout the process. A true asset to your organization. Vehicle was fixed as promised. Staff extremely pleasant and easy to work with.
Andrew was a wonderful help throughout the process.
Andrew was a wonderful help throughout the process. A true asset to your organization. Vehicle was fixed as promised. Staff extremely pleasant and easy to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Kelly, for your fantastic review! We’re thrilled to hear that you had a great experience with our team at Mike Smith Buick GMC. It's wonderful to know that Andrew was able to assist you and that your vehicle was fixed as promised. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Mike Smith Buick GMC Team
I was in for an inspection and the service was fast.
I was in for an inspection and the service was fast. I would recommend this dealership to a friend. The staff was friendly and professional
I was in for an inspection and the service was fast.
I was in for an inspection and the service was fast. I would recommend this dealership to a friend. The staff was friendly and professional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Donald! We’re thrilled to hear that your inspection experience at Mike Smith Buick GMC was fast and that our staff made a positive impression. Your recommendation means a lot to us. We look forward to seeing you again! Sincerely, The Mike Smith Buick GMC Team
I reached out to this dealer but I never heard back from
I reached out to this dealer but I never heard back from anyone either via email or phone
I reached out to this dealer but I never heard back from
I reached out to this dealer but I never heard back from anyone either via email or phone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience with us. Please reach out to us directly so we can address your concerns. Your experience is important to us, and we want to ensure your concerns are addressed. Sincerely, The Mike Smith Buick GMC Team
I have purchased about 15 vehicles from dealerships over
I have purchased about 15 vehicles from dealerships over the years and this was the best by far. Fair price, willing to negotiate trade value, treated me with respect. None of the schanigans the other dealers have pulled in the past.
I have purchased about 15 vehicles from dealerships over
I have purchased about 15 vehicles from dealerships over the years and this was the best by far. Fair price, willing to negotiate trade value, treated me with respect. None of the schanigans the other dealers have pulled in the past.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Matt, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Mike Smith Buick GMC. Please feel free to contact us if you have any questions about your new purchase. Sincerely, The Mike Smith Buick GMC Team
Arrived to find the vehicle we called about was not
Arrived to find the vehicle we called about was not there. They had a identical vehicle in another color and did not even try to sell us on that one. Salesman went back into the showroom and sat down. It was a 2 hr trip on way that was a waste of time
Arrived to find the vehicle we called about was not
Arrived to find the vehicle we called about was not there. They had a identical vehicle in another color and did not even try to sell us on that one. Salesman went back into the showroom and sat down. It was a 2 hr trip on way that was a waste of time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us directly at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Sincerely, The Mike Smith Buick GMC Team
Terrible bought a truck with compromised mileage
Terrible bought a truck with compromised mileage ,management promised to correct it in carfax and reniged offering 18000 to buy back after paying 33000 Never buy there again Buyer beware!
Terrible bought a truck with compromised mileage
Terrible bought a truck with compromised mileage ,management promised to correct it in carfax and reniged offering 18000 to buy back after paying 33000 Never buy there again Buyer beware!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback, Randall. Here at Mike Smith Buick GMC, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Mike Smith Buick GMC Team
Oil Change Service
Always a pleasure to go to Mike Smith GMC/Buick for service on my SUV. Great customer service and you are in and out very fast
Oil Change Service
Always a pleasure to go to Mike Smith GMC/Buick for service on my SUV. Great customer service and you are in and out very fast
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Mike Smith Buick GMC Team
Please do not shop at this dealership, they have people
Please do not shop at this dealership, they have people working here that are very dishonest, this is the worst dealership that I know of, do not shop here, I can’t stress that enough, please go their web site and read my comments
Please do not shop at this dealership, they have people
Please do not shop at this dealership, they have people working here that are very dishonest, this is the worst dealership that I know of, do not shop here, I can’t stress that enough, please go their web site and read my comments
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
David, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together to resolve this. Sincerely, The Mike Smith Buick GMC Team
Outstanding Service Experience
Outstanding experience with an outstanding staff! Thank you for taking such good care of my vehicle. We have purchased at least 4 vehicles from Mike Smith and wouldn't go anywhere else for sales or service. Vanessa is outstanding.
Outstanding Service Experience
Outstanding experience with an outstanding staff! Thank you for taking such good care of my vehicle. We have purchased at least 4 vehicles from Mike Smith and wouldn't go anywhere else for sales or service. Vanessa is outstanding.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Douglas, thank you for your loyalty to our dealership and for taking the time to write this review. Vanessa’s sales excellence is always consistent, and I’m glad your experience with her supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, The Mike Smith Buick GMC Team