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Russ Darrow Honda

(2,378 reviews)
Visit Russ Darrow Honda
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed 8:00am–4:00pm
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award

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New (866) 495-8682 (866) 495-8682
Used (414) 751-6997 (414) 751-6997
Service (414) 751-6992 (414) 751-6992

Inventory

See all 114 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since July 2008.
At Russ Darrow Honda, we’re committed to providing an exceptional car-buying experience, offering a wide selection of new and pre-owned Honda vehicles. From the reliable Civic to the versatile CR-V, we have the perfect car to fit your lifestyle. Our friendly, knowledgeable team is here to help you find the right vehicle at the right price, with financing options to suit every budget. We believe in building lasting relationships with our customers, offering outstanding service, and supporting you long after you drive off the lot. Whether you're buying new, used, or need maintenance, Russ Darrow Honda is your trusted partner for all things Honda.
Experience the Darrow Difference!

Service center

Phone number (414) 751-6992

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
8:00am–4:00pm

Meet our employees

Lesia Matthis headshot
Lesia Matthis
Sales and Leasing Representative
(169 reviews) certified badge
Christopher Berger headshot
Christopher Berger
Service Advisor
(103 reviews) certified badge
Zach Gresbach headshot
Zach Gresbach
Parts Manager
(41 reviews) certified badge
Jay Malkowski headshot
Jay Malkowski
Service Manager
(135 reviews) certified badge
George Matthews headshot
George Matthews
General Manager
(116 reviews) certified badge
Alondra Sandoval headshot
Alondra Sandoval
Service Advisor
(80 reviews) certified badge
Maddie Wojciechowski headshot
Maddie Wojciechowski
Service Advisor
(71 reviews) certified badge
Rowley Clayborn headshot
Rowley Clayborn
Salesperson
(59 reviews) certified badge
Jonathan Stein headshot
Jonathan Stein
Service Advisor
(142 reviews) certified badge
Adriana Perez headshot
Adriana Perez
Service Advisor
(49 reviews) certified badge
Yazen Saleh headshot
Yazen Saleh
Service Advisor
(36 reviews) certified badge
Joe Winklepleck headshot
Joe Winklepleck
Service Advisor
(14 reviews) certified badge
Aleiah Brown headshot
Aleiah Brown
Service Advisor
(47 reviews) certified badge
Gerald Johnson headshot
Gerald Johnson
FI
(16 reviews)
Derrick Taylor headshot
Derrick Taylor
Sales Consultant
(11 reviews)
Daryl Robinson headshot
Daryl Robinson
Sales Consultant
(10 reviews)
Miguel Cruz headshot
Miguel Cruz
Sales Consultant
(8 reviews)
Mike Graat headshot
Mike Graat
FI
(7 reviews)
AL COBB headshot
AL COBB
GENERAL SALES MANAGER
(93 reviews)
Cruz Drahonovsky headshot
Cruz Drahonovsky
Service Advisor
(9 reviews)
Li Xiong headshot
Li Xiong
Service Advisor
(5 reviews)
Samantha Trepczyk headshot
Samantha Trepczyk
Service Advisor
(10 reviews)
Porchia Woodson headshot
Porchia Woodson
Sales Consultant
(5 reviews)
Christopher Stoflet headshot
Christopher Stoflet
Sales
(26 reviews)
Gregory Lecher headshot
Gregory Lecher
Service Manager
(9 reviews)
Bobby Ljubich headshot
Bobby Ljubich
FI
(5 reviews)
Dwight McDonald headshot
Dwight McDonald
Sales Consultant
(4 reviews)
Shalanda Lock headshot
Shalanda Lock
Sales Consultant
(3 reviews)
Glenn Tucek headshot
Glenn Tucek
Sales Manager
(2 reviews)
Niko Wynn Beavers headshot
Niko Wynn Beavers
Parts Counter
(2 reviews)
Angleo Balsamo headshot
Angleo Balsamo
Parts Counter
(1 review)
Shauna Kay Baugh headshot
Shauna Kay Baugh
Cashier
(1 review)
Becky Bennett headshot
Becky Bennett
Cashier
(1 review)
Phil Dotson headshot
Phil Dotson
Sales Consultant
(1 review)
Myrien Harris headshot
Myrien Harris
Sales Manager
(1 review)
CJ Nelson headshot
CJ Nelson
sales manager
(1 review)
Saheara Redd headshot
Saheara Redd
Sales Consultant
(1 review)
Sam Benson headshot
Sam Benson
Cashier
Shane Bode headshot
Shane Bode
Used Car Director
Leticia Calhoun headshot
Leticia Calhoun
Cashier
Gary Graika headshot
Gary Graika
Sales Consultant
(1 review)
Nicole Hottenstein headshot
Nicole Hottenstein
Office Manager
Adam Katz headshot
Adam Katz
Parts Counter
Iggy Khan headshot
Iggy Khan
Parts Counter
Brittany Kinsley headshot
Brittany Kinsley
Sales Consultant
Eric Lewis headshot
Eric Lewis
Sales
London Love headshot
London Love
Sales Consultant
Ava Matthews headshot
Ava Matthews
Cashier
LaQuanda McDonald headshot
LaQuanda McDonald
Asst Office Manager
Eli Piasecki headshot
Eli Piasecki
Marketing
Willie Puckett headshot
Willie Puckett
Sales
Amirah Taylor headshot
Amirah Taylor
Cashier
Rod Winklepleck headshot
Rod Winklepleck
Corporate Director of Sales

Reviews

(2,378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Honda from DealerRater.

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The service was great.

The service was great. Rachel explained everything that was part of the service and gave me an accurate estimate on how long it would take.

The service was great.

The service was great. Rachel explained everything that was part of the service and gave me an accurate estimate on how long it would take.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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Quick and attentive service from a knowledgeable and

Quick and attentive service from a knowledgeable and customer service oriented salesperson who was focused on achieving a successful deal.

Quick and attentive service from a knowledgeable and

Quick and attentive service from a knowledgeable and customer service oriented salesperson who was focused on achieving a successful deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

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The manager was very willing to make sure that my

The manager was very willing to make sure that my concerns was taken care of

The manager was very willing to make sure that my

The manager was very willing to make sure that my concerns was taken care of

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Judy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

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I appreciate the video that was sent to me showing me the

I appreciate the video that was sent to me showing me the issues with the vehicle. Very pleased with the service that I got from the department.

I appreciate the video that was sent to me showing me the

I appreciate the video that was sent to me showing me the issues with the vehicle. Very pleased with the service that I got from the department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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My experience was one of perfection from scheduling to my

My experience was one of perfection from scheduling to my reception by Maddie to the prompt and professional service I received, I was impressed when offered a ride home, when I told them I was about 45 miles they just gave me a rental, no charge, they also stayed in contact to let me know the status of my vehicle, and sent a short video of the vehicle's inspection, very nice to deal with, I finally found a dealership I like working with, thanks to the team at Russ Darrow, Good Job!

My experience was one of perfection from scheduling to my

My experience was one of perfection from scheduling to my reception by Maddie to the prompt and professional service I received, I was impressed when offered a ride home, when I told them I was about 45 miles they just gave me a rental, no charge, they also stayed in contact to let me know the status of my vehicle, and sent a short video of the vehicle's inspection, very nice to deal with, I finally found a dealership I like working with, thanks to the team at Russ Darrow, Good Job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

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Everyone was very friendly and informative.

Everyone was very friendly and informative. Let me know what needed to be done with my car.

Everyone was very friendly and informative.

Everyone was very friendly and informative. Let me know what needed to be done with my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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Everything is great I just wanted the dent addressed

Everything is great I just wanted the dent addressed since I’ve been paying for it for the past year

Everything is great I just wanted the dent addressed

Everything is great I just wanted the dent addressed since I’ve been paying for it for the past year

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

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They take really good care of my car.

They take really good care of my car. Also No scratch and dint on the rims. Thanks!

They take really good care of my car.

They take really good care of my car. Also No scratch and dint on the rims. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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Best service representative ever had at honda.

Best service representative ever had at honda.Thank you very much for taking care of me.My name is glover morgan

Best service representative ever had at honda.

Best service representative ever had at honda.Thank you very much for taking care of me.My name is glover morgan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

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Has always been very friendly and informative about my

Has always been very friendly and informative about my car and what needs to ve done.

Has always been very friendly and informative about my

Has always been very friendly and informative about my car and what needs to ve done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

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