Reviews
Write a reviewTried to buy a car from here.
Tried to buy a car from here. I had the mindset that if they had the car I wanted, plus the numbers made sense, I am walking out with the keys. Once I arrive to check out the car, for some reason it has a $7000 added markup. And then additional add ons that are not needed and/or dumb. Why am I being forced to pay about $200 dollars for a cargo tray in the trunk, that I dont even want. Why are wheel locks also an add on? Cars come with wheel locks, and if they dont, I am sure I could find some on my own that are cheaper. Either way I told them I would have entertained their BS add ons and $445 "service fee" if they take off the $7000 mark up. They refused. I walked out. I value my dignity over getting a car i want, not need. Luckily, I found the exact car I wanted that day, with no haggle pricing. STAY AWAY FROM HERE.
Took my old reliable Civic in for a tune up on 12/10/22
Took my old reliable Civic in for a tune up on 12/10/22 came out with a better looking car. My service advisor Joseph R and the mechanic who worked on my car went above and beyond and tended to an issue I wasn't expecting to be taken care of. Thank you for everything.
The service department is always thorough and helpful in
The service department is always thorough and helpful in explaining the service needs of our automobiles.
I inquired about a new Passport and the rudest, pompous
I inquired about a new Passport and the rudest, pompous salesman Mike Tuler responded. Plus they sell for OVER MSRP! I will NEVER pay over MSRP. I will never buy anything from a dealership in the future who does that either. I have a list made of dealerships that are greedy.
My car was serviced under the estimated time.
My car was serviced under the estimated time. The waiting room was clean and comfortable with coffee and a snack offered. Only improvement would be hot chocolate. My car was washed and I was on my way after the service rep.explained the report and answered my questions.
I have been a Honda owner (and lover) since 1995.
I have been a Honda owner (and lover) since 1995. I'm highly disappointed in Honda, Russ Darrrow and the service manager. December 21, 2021 I purchased genuine Honda parts for a brake/rotor replacement. The parts come with a 12 month manufacturers warranty. I have NEVER had problems with my OEM parts, NEVER. This set of brakes and rotors failed due to rust in less than 8 months of daily use. Russ Darrow had mileage at install and mileage when I brought the 2017 Civic Si in for vibration and soft pedal feel. The advisor admitted that this shouldn't be but his hands are tied because Honda won't warranty rust...the rust is a defect. The car hasn't been sitting, as proven by the mileage, the parts are DEFECTIVE. Instead of the service department advocating for me, the customer, they wanted me to pay for another complete brake/rotor replacement in less than 9 months. Instead of Russ Darrow realizing the defective parts they took the easy route and declined without calling the Honda representative. I have contacted Honda, we will see what happens. I have filed a report with NHTSA in regards to the safety issue with the brakes that Russ Darrow and the service manager seem apathetic. I won't be back. I wont buy OEM parts if Honda fails to stand behind them.
Won't warranty OEM parts
I have been a Honda owner (and lover) since 1995. I'm highly disappointed in Honda, Russ Darrrow and the service manager. December 21, 2021 I purchased genuine Honda parts for a brake/rotor replacement. The parts come with a 12 month manufacturers warranty. I have NEVER had problems with my OEM parts, NEVER. This set of brakes and rotors failed due to rust in less than 8 months of daily use. Russ Darrow had mileage at install and mileage when I brought the 2017 Civic Si in for vibration and soft pedal feel. The advisor admitted that this shouldn't be but his hands are tied because Honda won't warranty rust...the rust is a defect. The car hasn't been sitting, as proven by the mileage, the parts are DEFECTIVE. Instead of the service department advocating for me, the customer, they wanted me to pay for another complete brake/rotor replacement in less than 9 months. Instead of Russ Darrow realizing the defective parts they took the easy route and declined without calling the Honda representative. I have contacted Honda, we will see what happens. I have filed a report with NHTSA in regards to the safety issue with the brakes that Russ Darrow and the service manager seem apathetic. I won't be back. I wont buy OEM parts if Honda fails to stand behind them.
Repeat customer and they really understand my needs and
Repeat customer and they really understand my needs and respect my time! Nastacia is wonderful to work with!
Staff was courteous and went above and beyond.
Staff was courteous and went above and beyond. Great experience all the way around. Highly recommended!
Very nice customer experience.
Very nice customer experience. Helpful with questions and professional. I am enjoying my new ride.