Reviews
Great car buying experience!
Great car buying experience! The sales team was helpful, honest, and never pushy. They took the time to understand what I wanted and made the whole process easy and stress free. Highly recommend this dealership!
Great car buying experience!
Great car buying experience! The sales team was helpful, honest, and never pushy. They took the time to understand what I wanted and made the whole process easy and stress free. Highly recommend this dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your positive experience with Bob Mariano Chrysler Dodge Jeep Ram! We're delighted to hear that our sales team made the process easy and stress-free. We appreciate your recommendation and hope you're enjoying your new vehicle!
I can’t say enough great things about the whole Bob
I can’t say enough great things about the whole Bob Mariano team. From the moment I walked in, the staff went above and beyond to make me feel welcome. The service was so quick, easy in and out and through. They even had coffee and snacks in the waiting area! Every employee that walked by me while I was in the waiting area walked by with a smile. I feel right at home here. I’ve been a life long customer and will continue to keep coming to Bob Mariano’s!
I can’t say enough great things about the whole Bob
I can’t say enough great things about the whole Bob Mariano team. From the moment I walked in, the staff went above and beyond to make me feel welcome. The service was so quick, easy in and out and through. They even had coffee and snacks in the waiting area! Every employee that walked by me while I was in the waiting area walked by with a smile. I feel right at home here. I’ve been a life long customer and will continue to keep coming to Bob Mariano’s!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gabrielle, we're delighted to hear that you felt right at home with us here at Bob Mariano Chrysler Dodge Jeep Ram! It's wonderful knowing our team made your visit welcoming and efficient. We appreciate your loyalty and look forward to seeing you again soon! Safe travels!
I recently (12/3/2024) brought my 2019 ram in for tire
I recently (12/3/2024) brought my 2019 ram in for tire rotation, oil change and state inspection. I was informed that because of a cracked manifold, they couldn’t pass inspection because of emissions. Then, I was informed that the parts needed wouldn’t be available until the end of December. That meant that I would be driving an illegal vehicle for approximately 20 days. The initial response from service (Brady) “there’s nothing we can do” I explained that I would be driving an uninspected vehicle for most of the month. Service department (Brady) said “ there’s nothing we can do” I asked if I could have a loaner. Service (Brady) said we can’t give a loaner for three weeks. I suggested that when my inspection expired (after the ten day grace period) I could get a loaner until the time when the parts came in. Again, service (Brady) again stated “there’s nothing we can do”. I have bought four new trucks since 1986 from Mariano dodge. I’m stunned that customer service would treat a LOYAL customer this way. I would love to hear a response. I DOUBT I will. After 38 years of being a loyal customer, I do not feel like looking for a new dealer, but I’m thinking it may be time.
I recently (12/3/2024) brought my 2019 ram in for tire
I recently (12/3/2024) brought my 2019 ram in for tire rotation, oil change and state inspection. I was informed that because of a cracked manifold, they couldn’t pass inspection because of emissions. Then, I was informed that the parts needed wouldn’t be available until the end of December. That meant that I would be driving an illegal vehicle for approximately 20 days. The initial response from service (Brady) “there’s nothing we can do” I explained that I would be driving an uninspected vehicle for most of the month. Service department (Brady) said “ there’s nothing we can do” I asked if I could have a loaner. Service (Brady) said we can’t give a loaner for three weeks. I suggested that when my inspection expired (after the ten day grace period) I could get a loaner until the time when the parts came in. Again, service (Brady) again stated “there’s nothing we can do”. I have bought four new trucks since 1986 from Mariano dodge. I’m stunned that customer service would treat a LOYAL customer this way. I would love to hear a response. I DOUBT I will. After 38 years of being a loyal customer, I do not feel like looking for a new dealer, but I’m thinking it may be time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
First contact with dealer was for service and will never
First contact with dealer was for service and will never go back - they were dismissive and borderline apathetic to my questions and concerns As a first time visitor and potentially new customer I would have expected more communication and explanation about my radio message stating to see dealer. Instead I was met with a flat quote of $165 just to look at the issue. I was less than 800 miles past warrantee. A little more courtesy and Basic customer service would have gone a long way such as - oh we have seen this message before or software update Instead - the lack of any customer service will lose them any future auto purchases from me! customer service is dead!!!
First contact with dealer was for service and will never
First contact with dealer was for service and will never go back - they were dismissive and borderline apathetic to my questions and concerns As a first time visitor and potentially new customer I would have expected more communication and explanation about my radio message stating to see dealer. Instead I was met with a flat quote of $165 just to look at the issue. I was less than 800 miles past warrantee. A little more courtesy and Basic customer service would have gone a long way such as - oh we have seen this message before or software update Instead - the lack of any customer service will lose them any future auto purchases from me! customer service is dead!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate the update. Please call Eddie Anzalone directly at 603-228-1345. He'll be glad to assist with resolving these concerns. Thank you.
Thanks for the reply - actually to add insult to injury - I just received a recall in the mail - very disappointed this wasn’t at least mentioned while I was there as it’s a significant recall. I would be happy to discuss this further - let me know who to speak with Thank you
Walked out of the dealership being yelled at by the sales
Walked out of the dealership being yelled at by the sales manager because my wife and I didn't like the offer we were given. Dealer wanted to sell their vehicle to us at today's rates and take our trade at there "tomorrows" rates. What a bunch of malarkey. Worst part is they cost themselves 2 sales and didn't even know it. Recommend you buy elsewhere. That is if you want a reasonable deal.
Walked out of the dealership being yelled at by the sales
Walked out of the dealership being yelled at by the sales manager because my wife and I didn't like the offer we were given. Dealer wanted to sell their vehicle to us at today's rates and take our trade at there "tomorrows" rates. What a bunch of malarkey. Worst part is they cost themselves 2 sales and didn't even know it. Recommend you buy elsewhere. That is if you want a reasonable deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Mike, We're sorry to hear about your experience. It's important for us that all our customers feel respected and valued. Please contact me directly or give me your phone number and I will call you. My direct line is +603-228-1345. Thank you. Jeff Rosen.
Worst customer service I have ever had.
Worst customer service I have ever had. Many mistakes with only a “I am sorry I will talk to the technicians”. Gave me a rental that reeked of smoke and had a weird bussing noise. I would never use them again. They are simply unreliable and incompetent.
Worst customer service I have ever had.
Worst customer service I have ever had. Many mistakes with only a “I am sorry I will talk to the technicians”. Gave me a rental that reeked of smoke and had a weird bussing noise. I would never use them again. They are simply unreliable and incompetent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Only nice to you until payment is received.
Only nice to you until payment is received. After that customer service goes straight downhill.just don’t make the mistake of coming here
Only nice to you until payment is received.
Only nice to you until payment is received. After that customer service goes straight downhill.just don’t make the mistake of coming here
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I had brakes installed 13,000 miles ago at Bob Mariano.
I had brakes installed 13,000 miles ago at Bob Mariano. I went in for a sticker a few days ago and they failed my vehicle for brakes and stated I would possibly have an issue with the emergency brake (which I never used).! Spoke with the Service manager who explained to me that if my vehicle sat in my paved driveway the brakes could rust and would give me $90 off the $500 installation and $90 off the $900 emergency brake correction. I went to get a "second opinion" at another Jeep dealership, they believe that when the brakes were installed they did not complete the service correct.
I had brakes installed 13,000 miles ago at Bob Mariano.
I had brakes installed 13,000 miles ago at Bob Mariano. I went in for a sticker a few days ago and they failed my vehicle for brakes and stated I would possibly have an issue with the emergency brake (which I never used).! Spoke with the Service manager who explained to me that if my vehicle sat in my paved driveway the brakes could rust and would give me $90 off the $500 installation and $90 off the $900 emergency brake correction. I went to get a "second opinion" at another Jeep dealership, they believe that when the brakes were installed they did not complete the service correct.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Gordon Stevens was very professional and efficient.
Gordon Stevens was very professional and efficient. It was a pleasure working with him purchasing my 2023 Ram 1500 Big Horn. Definitely would recommend purchasing from Gordon.
Gordon Stevens was very professional and efficient.
Gordon Stevens was very professional and efficient. It was a pleasure working with him purchasing my 2023 Ram 1500 Big Horn. Definitely would recommend purchasing from Gordon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Wayne, It's great to know that Gordon provided you with such a professional and efficient experience at Bob Mariano Chrysler Dodge Jeep Ram. Enjoy your new 2023 Ram 1500 Big Horn! Safe travels!
Excellent job, Heidi Austin did everything to make sure
Excellent job, Heidi Austin did everything to make sure we understood how the truck works.
Excellent job, Heidi Austin did everything to make sure
Excellent job, Heidi Austin did everything to make sure we understood how the truck works.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your great experience with Heidi at Bob Mariano Chrysler Dodge Jeep Ram! We'll see you next time! Have a great ride in your truck!