Read reviews that mention:
I bought a used Jeep to surprise my twin 16 year old daughters for their bday and received the utmost top quality service! Alex my salesman went above... and beyond to help complete the surprise and even dressed the Jeep with a bow and balloons! Tim Randlet the manager also gave us fantastic service! We bought the Jeep without a warrant, drove it off the lot and had a minor problem. He said bring it back and the service department fixed the problem immediately at NO charge to us. I highly recommend this dealership and team! In fact I will be back to buy myself a new car soon.
I found a used car through the web and dealt with Robin who was always very pleasant. It always felt like an honest exchange and when I asked for something... to be done to the car prior to purchase they agreed and executed on time and without issue. I had the car shipped and there was a slight snafu with the shipping of the title, but they quickly figured it out and corrected immediately. They were friendly and pleasant the entire time and took responsibility for the minor issue and were apologetic. Mistakes happen, but most folks don't own up to them. I felt appreciated and taken care of by the team at Bob Mariano, and would expect you to also feel the same there. Tim Snow was the main sales person I worked with. Only spoke on the phone, but he got back to me when he said he would and always had a positive attitude. I would work with him again in the future. Very happy with the entire process
I am a 30 year Banks customer. never went any where else. one day in October . K & I where driving down Manchester st in Concord. & K said lets... take a look at Jeeps. A sales man named Dave Smith came out answered a couple of ? . left us alone. said if you need any thing just come in & i will help you. we asked if we could take a test drive.He said no problem. Dave put a plate on it & said we will see you after test drive. THERE WAS NO PRESSURE. THATS WHAT WE LIKE. we liked the price. The best part we liked was Dave new how all the controls worked. & he showed us . Then he programed it all for us. Thats what i call customer service.. thanks for tacking care of us Harry-O
Great Experience. Found myself down a vehicle, start to finish from pre-approval for financing to test driving and buying was a very smooth process. Would... recommend Gordy and Anthony to anyone.
I had no plans on a purchase I was simply shopping. David Smith found me looking at a 2014 Ram 1500. A bri f conversation and a test drive got the purchase... ball rolling. That was late in a Sunday following Monday evening we were driving home our new (to us) Ram. Could not be happier or more pleased with the experience!!
Finally got a Jeep Cherokee that fit my budget. Gordy has been great helping to get the car ready. I would recommend him as a sales person to anyone.... Thanks Gordy
Leased my second Jeep Cherokee from Bob Marianos. My sales rep Cliff Downs is hands down the best. A no pressure salesperson which is why I went back.... The process was seamless .I would recommend the dealership and Cliff. Will definitely be back when my lease is up.
I have purchased 10 cars for myself or with my family at Bob Mariano’s in Concord, NH. I Always go to Cliff Downs, my favorite salesman because we cut... to the chase to a deal which is satisfactory for me.
I am not sure about the sales side, but DO NOT take your vehicle to them for service. They are underhanded, they took TWO WEEKS to cut and program a simple... key, (that's after they did it wrong TWICE), and my vehicle was damaged afterwards and they took no responsibility. I gave them one star because i couldn't give them less. If it takes them two weeks to make a key i can't imagine how long it would take them to do other things.
We bought a used car. The staff was very helpful, especially with registration information, insurance information and anti-rust treatment that is available.... We love our 2015 Jeep Patriot.