Betten Baker Chevrolet Cadillac GMC of Muskegon

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
123 lifetime reviews. Includes reviews of Betten Baker Chevrolet Cadillac GMC of Muskegon from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 27, 2020

    Loyal customer scammed with new car lease. Increased the agreed value of vehicle by $6,000. Walking from one desk to another. Didn't take off all of... the money due at signing. Charging four times the amount for the Polysteel. We've been trying to get this resolved for four months now. We've been calling, asking if he's in building, leaving voice mails, contacting GM headquarters, compliant with GM, chatted online on Betten Baker website, texted with customer service. We just filed a compliant with BBB. We stopped in several times and we get the runaround.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 18, 2020

    Don’t believe anything They tell you if you are getting a true car price From this dealership and they gave me a really good price on a truck to get me... wanting it and then when you are ready to buy the truck they inform you that they can’t sale the truck for that price it was about a $10,000 difference. I hope that no one has fallen for this true car price Hoax

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • July 23, 2013

    The car I wanted was over a hundred miles away, on the other side of Lake Michigan. My salesman offered to obtain the car by personally taking the ferry... to Wisconsin and picking it up. That's service!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 4, 2019

    Great job! Service was nice prompt and friendly. The rental car process went smoothly.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 3, 2019

    My GM vehicles have been serviced by this dealership since 2005.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    January 13, 2019

    Didn't fix the problem the first time, fixed it the second time but charged me more money.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 24, 2018

    This facility went above and beyond. I arrived with a car problem and no appointment. They were quick to respond, identify the problem, arrange to have... the repairs completed and get me into a loaner car so I could get to work. OUTSTANDING CUSTOMER SERVICE.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 4, 2017

    This was my first visit to this dealership so I wasn't sure what to expect. I was introduced to my salesman James Stevens who made me feel at ease with... his low pressure approach. We arrived at what I considered a fair price on both the sale and my trade-in. I had a misunderstanding about some aspects of the closing but Scott Baker stepped in and made sure I fully understood the process which then proceeded to my complete satisfaction. Beautiful dealership with lots to choose from. I would be happy to do business with them again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 1, 2017

    Since we purchased our Silverado at this dealership, we have brought it back here for repairs and routine maintenance. We have been pleased with their... service and workmanship. The facility is pleasant, efficient and clean.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 19, 2017

    Since we purchased our truck from this dealership, we have brought it back here for routine maintenance and other repairs. We have been pleased with their... service and workmanship. The facility is clean and pleasant.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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