Reviews
Write a reviewDavidson…the best!
I just got a new 2022 Buick Encore GX from Davidson…the experience was terrific! Previously we’ve gotten cars from them and I wouldn’t think of going to any other dealership in New York State!
Davidson…the best!
I just got a new 2022 Buick Encore GX from Davidson…the experience was terrific! Previously we’ve gotten cars from them and I wouldn’t think of going to any other dealership in New York State!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Don't buy from them
Wow, they really know to to take advantage of an urgent situation. We were desperate in search of a second car. Just a few days ago we were approved. Windshield wipers don't work correctly. The car makes a knocking and squeaking noise. My husband opened the glove department and it fell right into his hands. I had the car 4 days! Driving home in the rain this morning was so scary because the windshield wipers were not working correctly. Wish I can return the car afraid to drive it. So please don't buy from this dealership.
Don't buy from them
Wow, they really know to to take advantage of an urgent situation. We were desperate in search of a second car. Just a few days ago we were approved. Windshield wipers don't work correctly. The car makes a knocking and squeaking noise. My husband opened the glove department and it fell right into his hands. I had the car 4 days! Driving home in the rain this morning was so scary because the windshield wipers were not working correctly. Wish I can return the car afraid to drive it. So please don't buy from this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Easy to do business with!
Very easy to do business with. We traveled a considerable distance when we found the GMC Terrain we would ultimately purchase. Our salesperson made the process smooth and easy, and we only had to make one more trip to pick up our vehicle. Very good experience.
Easy to do business with!
Very easy to do business with. We traveled a considerable distance when we found the GMC Terrain we would ultimately purchase. Our salesperson made the process smooth and easy, and we only had to make one more trip to pick up our vehicle. Very good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we set high expectations for ourselves so it?s gratifying to hear you had a positive experience with us. Safe travels!
Review
Parts were in timely despite a back order situation. Lisa is very thorough. Final price came in below estimate so there were no surprises.
Review
Parts were in timely despite a back order situation. Lisa is very thorough. Final price came in below estimate so there were no surprises.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wow, we're glad you had such a wonderful experience with Lisa! Thanks for the recommendation, and have an amazing day!
Service
Their service department is always fast and friendly!
Service
Their service department is always fast and friendly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad everything was completed quickly and to your satisfaction! Thank you for choosing Davidson Chevrolet Cadillac Buick GMC of Rome and we hope to see you again.
Warranty Recall
Very friendly and professional staff. Great dealership to work with. They are very careful with your vehicle and always get the repair done correctly.
Warranty Recall
Very friendly and professional staff. Great dealership to work with. They are very careful with your vehicle and always get the repair done correctly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad everything was completed quickly and to your satisfaction! If you're ever in need of more help, please let us know!
Satisfied
Davidson Chevrolet has always been a great experience ever since I had purchased my vehicle from them.The team that works in the service dept. has always been on the money when it comes to my car.Good attitudes,personable,and courteous.Enjoy going to Davidson’s.
Satisfied
Davidson Chevrolet has always been a great experience ever since I had purchased my vehicle from them.The team that works in the service dept. has always been on the money when it comes to my car.Good attitudes,personable,and courteous.Enjoy going to Davidson’s.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Charlie
Excellent. Have purchased at davidson before with same salesmen Gary. We really like Gary. We actually purchased 2 new vehicles from him this month.
Charlie
Excellent. Have purchased at davidson before with same salesmen Gary. We really like Gary. We actually purchased 2 new vehicles from him this month.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your 5-star review Charlie! Thank you for choosing Davidson of Rome!
Tire problem
I had three tires that needed replacing because of broken belts. There fourth tire was okay for now. Three tires were replaced and the fourth one has 11,500 miles on it. If three tires went bad, why would I want the present fourth tire not replaced at Buick's cost. Obviously there was a defect. I called Buick myself and was told if something goes wrong with the fourth tire, let us know. What? You mean after an accident that may occur. Davidson's, I felt, should have advocated with Buick on behalf for a fourth tire. We'll see what happens. If that fourth tire is not replaced, I doubt I would buy another Buick. The cost of a tire to keep a customer that has always bought Buicks for the past 30+ years isn't worth it?
Tire problem
I had three tires that needed replacing because of broken belts. There fourth tire was okay for now. Three tires were replaced and the fourth one has 11,500 miles on it. If three tires went bad, why would I want the present fourth tire not replaced at Buick's cost. Obviously there was a defect. I called Buick myself and was told if something goes wrong with the fourth tire, let us know. What? You mean after an accident that may occur. Davidson's, I felt, should have advocated with Buick on behalf for a fourth tire. We'll see what happens. If that fourth tire is not replaced, I doubt I would buy another Buick. The cost of a tire to keep a customer that has always bought Buicks for the past 30+ years isn't worth it?
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Carol - Unfortunately, we are bound by GMs regulations on when a tire would be covered under warranty. If you do feel uncomfortable driving with the fourth tire, you can purchase a new one and we would be happy to replace it, we just are unable to cover it under GM warranty. If you have any questions or concerns please give us a call!
Under different impression
I was told I have 2 more oil changes and NO TIRE ROTATIONS LEFT . When I purchased the vehicle I was under the impression that both we good for as long as I owned my vehicle, when i purchase the service plan . And why would you not put the same amount of tire rotations with oil changes my dad always drilled into me when you get oil change get tires rotated . I SMH whoever the genius was that came up with more oil changes then tire rotations . I really left upset after being told that I only have a certin number of oil changes , when like I said I was under the impression when I paid $24, 000 for the vehicle that the oil changes/tire rotations were good as long as I owed the vehicle
Under different impression
I was told I have 2 more oil changes and NO TIRE ROTATIONS LEFT . When I purchased the vehicle I was under the impression that both we good for as long as I owned my vehicle, when i purchase the service plan . And why would you not put the same amount of tire rotations with oil changes my dad always drilled into me when you get oil change get tires rotated . I SMH whoever the genius was that came up with more oil changes then tire rotations . I really left upset after being told that I only have a certin number of oil changes , when like I said I was under the impression when I paid $24, 000 for the vehicle that the oil changes/tire rotations were good as long as I owed the vehicle
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are sorry to hear you weren't satisfied with your experience at our store. We strive to provide the best service to our customers so if you would like to speak further with our F&I Manager, Kyle, please give us a call at 315-337-2440.