Reviews
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efficient and understanding of my situation. Service personnel are caring and will work with the customer to obtain best practice to the situation
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. The Sharon Chevrolet Team
Zero stars all day long! The absolute most untrustworthy...
Zero stars all day long! The absolute most untrustworthy business you will ever find IMHO! My suspicions as to what this dealer was up to were verified for me by another local dealer’s research on my behalf. After researching he commented how actions like they were attempting to pull on me is what gives all dealers a bad name. Be wise, you have many other dealer options within a few miles.Baldwinsville, East Syracuse NY, Central Square, Cicero, Oswego, do not be foolish enough to even walk in the door of this dealer. A word to the wise DO NOT BUY A VEHICLE HERE!
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. The Sharon Chevrolet Team
What part of “do not be foolish enough to even walk in the door of this dealer” don’t you understand? Lots of other one star reviews here too, more enlightening. Dear Fellow Wise Consumers, There are contractors known as review trackers, you may of heard them advertise to businesses on the radio. It is said that 90% or so of review readers expect a business to reply to a negative review. It is also said that over 40% think positive of a company that responds like you see above to my review. So businesses play the part. In my case I know that the response given by Sharon Chevrolet, or from what I well assume is really a fairly standard review tracker”s empty response, is really smoke and mirrors directed at the reader not for me. Why do I assume this: I had very strongly demanded that Sharon “correct the situation”, at many levels, it’s in fact that lack of doing so that warranted my “zero stars all day long” review. Shop elsewhere, don’t give an ounce of credit to these replies to negative reviews. People don’t write negative reviews without having already tried to get satisfaction, it’s that lack of satisfaction that motivates them. Be that wise, and now more knowledgeable consumer. Yours In Kind, Wiseconsumer
I was very pleased with the excellent service that I...
I was very pleased with the excellent service that I received on April 14. I had called the day before and made arrangements to drop the car off in the morning and then pick it up later that day but the Service Advisor Dave asked if I would rather wait for the oil change and that was way more convenient than getting a ride home and back to the Dealership. Also, the oil change was about $70 less than I expected because of them checking on the type of oil that the car required! I didn’t purchase my car there but I would in the future. Thanks, DC
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. The Sharon Chevrolet Team
Warranty Repair
Rear LED tail light rapidly clicking, indicator reads Service. But because it wasn't doing it in front of them... nothing was done. 2yr old $70k truck. Didn't remove it or check continuity, fuses...nothing but "we have to see it happening" I drove home and it happened like clockwork. xxxx poor Service and diagnosis. Not recommended.
Thank you for alerting us of this issue. We would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. The Sharon Chevrolet Team
Called service department to schedule a transmission...
Called service department to schedule a transmission service for my 2019 Silverado that’s been there a half dozen times for service the service writer quoted me $200 for service and one hour to do so I scheduled a appointment showed up a half hour goes by service writer comes out and tells me it’s going to be two hours witch I didn’t have and another $200 but would honor original quote long story short I had to rent a car for the next appointment when truck was finished pickup it up took it home to my shop and they said dive shaft had to be removed to do service and when I was under the truck inspecting there work there wasn’t a finger print or any sign that anything was ever done to my truck very suspicious and feeling ripped off .
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. The Sharon Chevrolet Team
I purchased a 2012 Chevy 1500 from Sharon Chevy. I...
I purchased a 2012 Chevy 1500 from Sharon Chevy. I noticed a vibration in the truck on my way home from there location. I returned to the service Department. They told me nothing was wrong. I returned 4 times for a vibration in my truck. They kept telling me there was nothing wrong with the truck. The service advisor on the 4th visit told me the reason I had the vibration was that I had installed a tarp over the stuff in the back of the truck and that is what caused the vibration. I had only put the tarp in the truck a week before the last visit. I took the truck to a dealer in Ithaca, near where I live, and it was determined that the truck had bad U joints. I have to drive 60 miles one way to deal with this bad service department. I would not trust them to wash my vehicle not a chance.
On behalf of the Sharon Chevrolet team, thank you for sharing details regarding your experience with us. We strive to ensure an excellent experience and want to discuss how to remedy this situation with you. Please contact us at your convenience so we can hear more about what happened and come to a resolution together. The Sharon Chevrolet Team
Turn and run from this dealer. Terrible
I would give it a no stars if possible. Terrible place, do not buy a vehicle from them. Service department is a joke and the sales manager is even more comical and incompetent . Had a really bad experience with them with a simple key fob replacement that they gave me, which was the wrong one but they wouldn't replace it with a new one. Absolutely garbage of a dealership thats only 1 of 3 issues i had with them and we have only owned the vehicle for less than 2 years. Again steer clear of Sharon Chevy on 31. You have been warned. Customer service does not exist at this location so be prepared for that, they do not care about the person they only care about numbers!
Adam, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Sharon Chevrolet Team
I would give it a no stars if possible. Terrible place,...
I would give it a no stars if possible. Terrible place, do not buy a vehicle from them. Service department is a joke and the sales manager is even more comical and incompetent . Had a really bad experience with them with a simple key fob replacement that they gave me, which was the wrong one but they wouldn't replace it with a new one. Absolutely garbage of a dealership thats only 1 of 3 issues i had with them and we have only owned the vehicle for less than 2 years. Again steer clear of Sharon Chevy on 31. You have been warned. Customer service does not exist at this location so be prepared for that, they do not care about the person they only care about numbers!
I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. The Sharon Chevrolet Team
Good price
We bought an 2016 Audi A3 premium convertible at Sharon Chevrolet For what we believe a pretty good deal! It was a little difficult during the COVID 19 virus going on having to do most of the deal over the phone but got through! Had a problem with the detail department cleaning the car and making the car acceptable! Everything was explained to us so we could understand! They don’t like throwing in any freebies to get the customers to feel good not even a full tank of gas! But we love the car!
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Sharon Chevrolet Team
Sharon Chevrolet
Sales staff very helpful and friendly. Fair prices and good trade in values. Our experience there was great. Even in covid 19 status they really shined on through.
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Sharon Chevrolet Team