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Friendly prompt service. We have purchased several...
Friendly prompt service. We have purchased several vehicles from this dealership and have been very pleased with Gary Leroy as our salesman.
We have purchased quite a few vehicles from this...
We have purchased quite a few vehicles from this dealership and are extremely pleased with the professional staff and quality of our Chevys. We have our service work done there as well and again, never a problem and reasonable rates. Comforting to know we can trust their service department.
Were able to get my car in next day of calling. Quickly...
Were able to get my car in next day of calling. Quickly analyzed why engine light was on. Nicky reached out to me explaining what was wrong with my car. The same day my was car fixed.
Cavallaro-Neubauer Chevrolet is one of the most unethical...
Cavallaro-Neubauer Chevrolet is one of the most unethical car dealers in Rochester, New York. I regret not purchasing the vehicle from Van Bortel Chevrolet, considering the first-hand experience of buying several vehicles from their multiple dealerships. I purchased a Ford Explorer from their Ford store and had some issues with the vehicle. Kitty Van Bortel offered to return the truck and replace it with a different model. She was under no legal obligation to replace the vehicle. You're not going to have that kind of service from Cavallaro- Neubauer Chevrolet. The lack of professionalism and outright misinformation from Michael Cavallaro speaks volumes of his lack of ethics. I assumed Michael Cavallaro was a principal in a family-run business and would deliver on his promise as an owner. Michael Cavallaro offered me a $2000 discount on a C8 Corvette. I specifically asked him if he had an allocation and could guarantee delivery in 2020, which his response was no problem. I put in a $1000 deposit in the fall of 2019. About six months later, in 2020, he cancels my order because he did not have an allocation to deliver the car as promised. I called General Motors, and they informed me that they recommended purchasing a 2022 C8 Corvette because of the ongoing Pandemic, manufacturing delays, and semiconductor shortages. I waited three years for this vehicle, and Michael Cavallaro now refuses to honor the price he gave me. I did not complain once during this process and feel the lack of business ethics from this dealership to be unacceptable. The complaint is accurate in all aspects based on facts: Michael Cavallaro canceled my 2020 Corvette based on allocation after taking my deposit (2019 ) on the vehicle and assuring delivery in 2020. Do you usually take deposits on vehicles and not deliver the car? Cavallaro-Neubauer Chevrolet's problem, in summary, is that they are a small dealer with minimal Corvettes available for ordering compared to the other dealers. Michael Cavallaro mentioned is allocation was 12 cars and specifically said my car was within their allocation. I think Van Bortel Chevrolet had more than 100 C8 Corvettes allocated for 2020. For example, Kerbeck Corvette allocation was more than 700 C8 Corvettes last year. Your comment regarding the semiconductor shortage is relevant in 2021 but was not a factor in 2020; therefore, there was no excuse for not delivering the car other than misrepresenting the number of vehicles you had available to order. You conveniently forgot a characteristic of your organization that the vehicle you offered was someone else's order. The car was a completely different configuration than what I ordered. The car was a Shadow gray color with black wheels, and mine was Arctic white and chrome wheels. It's unbelievable that you expected me to take another person's order. There is your company again misrepresenting the facts. Facts don't lie; you do. You must be a complete idiot to assume my point was to compare the purchase of a Corvette versus a Ford Explorer. The Ford Explorer reference was nothing more than an example of a dealer who values its customers and puts customers satisfaction above profit. Something you obviously do not understand. I'm wondering, have you ever taken back a car in your business because the customer was unhappy? I assumed Michael Cavallaro was the owner's son or relative, considering his last name is in your brand. I asked Michael Cavallaro if it is a family business, and he said yes. I find it interesting that you act like I had issues before this complaint. I've been very patient with your company and thought it was unethical to change the terms of the deal because of your problems.
Very good service. He went above and beyond. I would...
Very good service. He went above and beyond. I would definitely use them again. Showed me the truck inside and out. Was very courteous and polite.
Worst service ever
Took my silverado in for front end alignment and tire mount and balance. Took my truck in on a Thursday. Said it would take a day didn't receive trick till 430 pm the following Monday. As for the alignment. It went in pulling right and steering to the right. It drove well for 5 miles then it started pulling to the left and the steering was back drifting right. They told me it was my agressive mud tires and to cross mount. I still had alingment issue. Brought truck to another shop and within 5 mins on the lift I was told that my driver's side control arm bushings were shot. Funny as that at the dealership they did and alingment but missed that? It's lazy work by the tech. When you change tire camber the control arm and bushings are right there. Super lazy work. When I called and informed the manager about the issue all she said was that's wrong the tech didn't do his job right and they will give a free alignment. I have to replace the control arms and spend over 400 plus on labor for something that could have broken and caused even more damage because of their laziness. Horrible buisness, worse coustmer service. If they would have said hey bring it back when you have the parts and we will cover labor, then I would have stood by this dealer. But they couldn't even do that. They want to do a new alingment after they messed the first one up horribly. Find someone else to service your GM product because it seems that Cavallaro just wanted my money and they made sure it was going to come back in for more service. Checking the bushings in a control arm are part of there service inspection checklist and they green checked everything in my steering check on the list they gave me as recipt. They didn't do their job right and lied about it on the checklist report.
Hi, we are disappointed to learn of your experience here at Cavallaro-Neubauer Chevrolet Inc., but will take this opportunity to improve. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (800) 491-8625 so we can work towards a solution. Thank you and have a great day.
Could ask for nothing better
Best buying experience ever, fair price, knowledgeable, and easy to deal with. This will be the first place I will go when buying my next car!
Hi, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
The Salesperson Laurie was very responsive and did a...
The Salesperson Laurie was very responsive and did a great turning out two vehicles in less than a week. Would go back in the future
My First Chevrolet
Mike Cavallaro was extremely helpful in getting my Chevy Trax ready. During these challenging times all of the necessary precautions were taken to assure the safety of myself and the dealership family. Overall the entire experience was great and the vehicle I purchased has been even greater. I would highly recommend Cavallar-Neubauer to anyone who is looking for a GM vehicle. Give them a call.
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
It was a pleasure purchasing a brand new off the l ou t...
It was a pleasure purchasing a brand new off the l ou t with 5miles on it with Linda and steve, thank you so much!