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(84 reviews)

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My First Chevrolet

Mike Cavallaro was extremely helpful in getting my Chevy Trax ready. During these challenging times all of the necessary precautions were taken to assure the safety of myself and the dealership family. Overall the entire experience was great and the vehicle I purchased has been even greater. I would highly recommend Cavallar-Neubauer to anyone who is looking for a GM vehicle. Give them a call.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

It was a pleasure purchasing a brand new off the l ou t...

It was a pleasure purchasing a brand new off the l ou t with 5miles on it with Linda and steve, thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Horrible

We leased a vehicle that hasn't been right since we left the lot. Been to service many times for different issues and it is brand new. Wish we could get out of lease but have two more years of xxxx with no one actually caring and I have informed both service and sales person the problems we are having. Will never buy or lease from this dealership again. I hate giving a bad review but if it will save another person from what we are going through then it's the right thing to do,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Excellence

I traveled 2.5 hours to potentially purchase a truck. Gary Leroy was my salesman and he was excellent.... As a matter of fact, all the folks I dealt with in respect to my trade, as well as the financial end of it were nothing but professional. Probably the best experience I have had in trading and buying...and I have had many. Thanks Guys....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for the great review!

Above and Beyond

This dealership goes above and beyond to get you the right deal. I told them what I was lookin for and found in one day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience and wonderful staff

Shopped for a SUV for 2 weeks in the Rochester area just about to give up and then found an Escape on line at Cavallaro-Neubauer. Talked to Gary before driving out. He was great to work with. He inspected and described the car while on the phone with me. I ended up buying it and couldn’t be happier with the entire experience. From first contact to financing to the support I received after purchase. Well worth the drive if you’re in the Rochester area. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your review with us! We're glad to know that your experience was positive. Let us know if there's anything else we can assist you with. Hope to see you next time!

Bought 2 vehicles

Have been a Loyal customer of Cavallaro for years now. Just bought a new Chevy Equinox and a Chevy Malibu. It isn’t about just selling you a car, it’s about earning your business as a Loyal customer. Mike Cavallaro always goes out of his way to give you the best deal possible and has never been outbid. The Dealership is always courteous and they go above and beyond to make sure that you are comfortable with your buying experience. I always recommend them to anyone looking for a vehicle. Not your average car dealer in fact they are the extreme opposite. They actually care about you. No feather bedding at Cavallaro Neubauer just a honest Dealership. Jim and Dawn C.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Happy with Equinox LTZ 2015

Have been a loyal customer for the past (3) new car purchases. Excellent customer service, It's nice to know the service reps. on a first name basis, THANK YOU.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service and pricing!

My lease was expiring soon so I was combing the area GM dealers while looking for my next car. Even though they were a bit of a distance for me they provided the best pricing and best customer service of any of the dealerships that I visited. My salesperson David went more out of his way to make sure I was comfortable with the car and the purchase than any salesperson that I've ever encountered. Everyone that I came in contact with at the dealership was excellent and I would highly recommend checking them out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Wow, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Love my new Chevy spark

A great bunch of people .. Friendly ..knowledgeble caring ... I felt like family .. It wasn't just bout selling a car to them ..every one was wonderful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.