Schaefer & Bierlein Chrysler Dodge Jeep Ram Fiat

April 29 2021 brought my truck in for service for the same small vibration while driving. S&B Technician couldn't find the problem that caused the vibration. I had also asked about a small chip I had found in the windshield. But in their report back to me it states “Take out drive shaft-body joints – fluids good no TSB or updates.” The problem is the mileage in (67952) was the same as mileage out (67952) in other word the truck had not been taking for a ride because of no mileage change likewise I don’t recall the driveshaft being removed on that day I wasn’t there long enough? Likewise when I asked for a print-out of my report on 11-2-21 regarding this visited S&B & Zurich decided to close out that claim while claiming: “Customer Never Contacted Zurich.” So they closed the claim #328436” According to Graig Bierlein 11-2-21 So however I had contact the man called Don The Glass Guy at ph# 577-0793, probably May 2 or 3, 2021. He repaired what he could but left some of it because the chip had been in Windshield so long it had gotten dirt into the crack and it couldn’t be removed! I expect the chip was there when we bought the truck and we just didn’t see it because in was far over to passenger side of truck near the bottom of windshield. Point of all of this information: It appears that S&B just changes the paper work to whatever they feel like!

I bought a used car from Schaefer & Bierlein Chrysler in July 2021. It was a good experience and they delivered the car nearly 200 miles.

I could not be more satisfied with my experience, vehicle purchase, and service! I previously worked in different managerial positions in the car business for about 13 years. I can honestly say that my experience @ Schaefer & Bierlein Chrysler was an experience that ALL the other dealerships SHOULD be striving for. If you want honesty, transparency, and to be treated well during your next automotive purchase or service---this is the place the want to go!

Schaefer and bierlein is the best dealership I have ever come across. A, number one across the board. If all of the dealerships we're as attentive to their customers as Schaefer and bierlein people would be a lot more pleased. Schaefer and bierlein's service department is phenomenal!

Craig in service gave us superior customer service during the pandemic. His whole service department is always friendly! Thanks again for a outstanding sales and service department

Great service. Good atmosphere. Pleasant surrounding. Good area. Ample parking. Rest room and treats available. Enough staff to get the job done on time. Comfortable seats.

I am beyond pleased with my new Grand Cherokee. Thank you to the sales, finance, and service teams for making my experience amazing. I was given a satisfying amount fo my trade, and a great price on my Jeep. Everyone I encountered at the dealership was friendly and easy to get along with. I highly recommend Schaefer & Bierlein for your next new or used vehicle purchase.

The guys are friendly, they explained everything to me, gave me advice, told me what I had coming in the future. Did not treat me like a dumb woman. I feel they are beyond Honest and that means so much to a single woman. Showed me everything as they went along. They were overall Friendly and Honest. I left feeling I had family looking after me.

They replaced a radio in my jeep. Great place and great workers. The work was done on time and done when they said it would be.

Alex is a great salesman. We have purchased numerous vehicles from this dealership. Matt in the service department is always friendly and helpful. Parts department always very helpful also. The receptionist is very friendly! Kyle needs to watch what he is saying you never know when a customer is able to here your conversation and use of inappropriate language—FYI . After many years only one time of disappoint with the staff