Tom Hale did an amazing job and we are very happy with our van!
I just bought a Ram truck from Alma Chrysler. I was very pleased with the entire experience. I started shopping online at night, and was pleasantly surprised... to received an email response at 11:45 that night, from someone whom I later discovered was one of the owners! The salesman and sales manager were both very helpful and professional, and I was pleased every step of the way. They were very accommodating with the fact that I'm in the middle of an interstate move. Everyone was very genuine, and I never felt any "sales pressure" at all. I would highly recommend this dealership!
Thank you JBurke. Enjoy your new truck. See you on the road!
My husband and I spend our summers in Michigan. We have had our vehicle serviced at this dealership several times. We've always had great service. We decided... to purchase a new Cherokee to tow behind our motorhome. We received equally great service on the sales side. Service did a great job getting our new Cherokee ready to tow too. Keep up the great work! We love our Cherokee.
Thank you Theresa! Save travels, and we look forward to seeing you again next summer.
I recently purchased a Dodge Journey from this dealership and was very happy with the whole experience. Having traveled a few hours to look at the vehicle... in question, the sales person (Jim Archey) and Business manager (Jill Malloy) worked patiently with us to work out the details and provide us with a little lunch to boot! They went above my expectations to make this a great purchase.
Thank you! We appreciate your business. See you on the road!
Written 9/3/13 and hanging in the business: Scooter Malloy 2280 W Monroe Rd Alma, MI 48801 9/3/13 Re: Exceptional Customer Service from your employee,... David Burley Dear Scooter, I just wanted to inform you of a recent experience I had with one of your employees, Service Manager, David Burley. I purchased my vehicle from an out-of-state dealership, with the knowledge it had a traction control sensor that needed to be serviced, as well as a couple other recalls/warranty items. I worked with Heritage Chrysler in Mt Pleasant for two months, and didn’t get anywhere. Their service manager was not only lax in contacting the dealership where I purchased, he also repeatedly neglected to send me items upon request he confirmed he would send me. When I contacted the owner, he was downright rude to me. So I turned to Martin Chrysler Jeep Dodge in Alma. When I talked to Dave, he treated me like a neighbor through the whole conversation. At the end of that initial conversation, he reminded me he was previously (literally) my neighbor. I knew Dave, always helpful, considerate, etc. Anyway, it took another month to reach the dealership and get everything straightened out, get a credit card number, tax I.D. number, etc., but David was extremely diligent. He would text me, give me updates, was very timely, thorough, etc. Heritage had quoted me hundreds for my portion of the work that was needed. By the time Dave got done my out-of-pocket was around $60.00. The work that was done required two visits, one of the recall items needed 2.5 hours and I didn’t have time that day. Dave scheduled me again two days later, and being a former neighbor, he picked my Jeep up at my house, took it to work, made sure the work was done thoroughly, and returned it to me at the end of the day. Also, during my first visit some grease got on the white rug I had on the floor, as well as on the overhead where they had installed the microphone for my Bluetooth. Dave made sure all the grease was removed, and thanked me for letting him know about it. The gas tank needed replacement under warranty, and he ran the ozone machine in it for hours to remove the gasoline smell. He also cleaned the vehicle, and noticed the finish had some grime on it, so he made the finish sparkle. When dropping the vehicle off to me, he informed me of a “gascap” error message, thoroughly explained what could be occurring, and let me know if something was wrong he would make sure it was taken care of (but the error message disappeared.) He also noticed a piece of trim on my rear passenger door, and let me know the item can be replaced under warranty, and is ordering a touch-up pen and window trim for me today. Because of Dave Burley, you have a customer for life with me! Sincerely, Marnie J. Basney Since this letter was written, Dave has continued to give me excellent customer service. I can't say enough good things about him, as a result I won't go anywhere else to have my Jeep serviced.
We like Dave too, he is pretty great. We appreciate your business. Thank you so much for your kind review and loyalty to our dealership.
I first went to this dealership in 2004 when I bought a new Ram 1500. They treated me great then and that has never changed over the years. Recently bought... a 2011 Caravan and a 2012 Ram 1500 from them and they went above and beyond what one would expect to ensure the vehicle I bought were what I wanted at a fair price. \ Their service department is top-notch and have always taken care of any problems in a timely manner while doing quality work. Tony, their service manager, is knowledgeable, friendly, and will make sure you get what you need done, done. There is never any pressure to get unneeded work performed on your vehicle and tony will always explain what needs to be done and why. I recommend this dealership without reservation.
Thank you! We look forward to seeing you at your next maintenance visit.
We have purchased our last three vehicles from this dealership. They are always helpful and get us right in whenever they needed serviced or a warranty... issue to repair. The service department is top notch, friendly and up front about any cost for repair. I would recommend this dealership for everyone looking to purchase a vehicle new or used.
Thank you! We appreciate your business.
Had a great experience , I visited Alma Chrysler for an oil change and was in and out within 15 minutes. service exceeded my expectations and Dave and... Tony were lots of fun to talk to. Looking forward to my next visit !
We are proud to specialize in the Truck Service our customers and neighbors need. Thank you!
I drive 25 miles to come to this dealership for service. There are several dealerships closer however Alma Chrysler always seems to have my best interest... in mind. I've had estimates on work from other dealerships and Alma Chrysler is always the lowest.Their service dept has always taken care of my needs in a fast and friendly manner. Wont take my car anywhere else.
Thank you! We appreciate you business and look forward to seeing you on your next maintenance visit.
A+++ service and parts! I needed tires the other day and they were kind and caring listened to all my concerns, and found the right tire for my needs.... thank for all the help!
We treat you like family at Alma Chrysler Jeep Dodge Ram, coffee pot always full.