Burritt Motors

My brother and I purchased a 2013 GMC Terrain back in November 2016 (not even 3 months ago) The day after I had this vehicle the brakes were grinding, I took it in to service and they told me it was rust on my rotors and they grinder it off. I took it home and 2 weeks later had the same grinding, I tool it back again and was told my brakes only had 30% life on them and that I would have to pay to have new brakes. I refused to do that. These guys just did not care. Now my engine light is on this week, I call service and told them, I also had purchase the extended warranty for $1600.00, Service told me they didn't know if this was covered!!! And told me if it was I still had to pay a $100 deductible regardless. They also could not guarantee me a rental if they had to keep my vehicle and I drive for a living. Sorry Burritt, none of this is acceptable to me in any way.

I searched on Car Grus, and found a 2012 used Ford Taurus located at Burritt Motors in Oswego that interest me. I stopped in for a visual and was cut short when I stepped out of our vehicle and slipped on the parking lot, which was completely covered in glare Ice. Apparently the publics safety doesn't mean much to them. A little salt could have prevented a headache. I immediately sent an email of interest on (Dec 19th) for a 2012 Ford Taurus and possibly a desire for a used Impala. I also requested Email to be our primary use for communication. I received a response back from Randy in Sales and I preceded to make an offer on "strictly the Taurus". I was literally exhausted w/ Randys Emails and other offers, of different vehicles available other then the one I was interested in. Several times I asked for just a simples yes or no response, just to stop the annoying sales pitch. I finally told Randy to stop contacting me anymore, (Jan 3rd) due to the unwillingness of negotiating a reasonable price. His response back was they may have a different vehicle available to meet my needs. (More like a vehicle to sell at their set price) That is a complete turn off to any costumer. I will never consider buying from Burritt Motors. This was a learning experience, I am glad I don't have any commitments w/ Burritt Motors.

Dave Smith did a very good job as a salesman and was very easy to work with. Overall the car-buying experience was smoother than I have had anywhere.

Our salesman Randy was very helpful and patient with finding us the right vehicle and giving us a fair trade I've already recommended them

Dustin, Andrew and Brian bent over backwards to help get me through the process. I found a perfect truck and was driving home with it in a few hours. Very friendly atmosphere with no pressure to buy.

We just purchased our Chevrolet Traverse from Burritt Motors. We were extremely satisfied with all of the people we met who assisted us with this purchase. Alan Occhino, Chris Burritt, Dave Smith and all the others. We were so happy that we decided to go to Burritts for our purchase. Everyone was great and we would be happy to recommend them to anyone for buying a car. They were the BEST.

Randy F. was very helpful in my search for a 2016 Traverse. He located the one I was looking for and I ended up purchasing it. The entire staff was extremely friendly and helpful, a culture that truly enhanced the experience from beginning to end. I'm always happy to support local businesses, and Rich and his team make it easy to shop here and become a repeat customer. Thank you, Burritt's, for making car shopping more pleasant.

Repeat customer and I leave happy every time. Our sales guy Andrew is very patient and works hard to find just what we are looking for.

Mine and my fiances experience here was excellent. Our sales consultant Dave was amazing and helped us in everyway possible and was more than happy to answer any and all questions we had. He worked with us to find a vehicile that would work for us and our family and was very knowledgeable as well. I would definitely recommend this dealership to anyone looking for a vehicle.

Randy Farnsworth was wonderful to work with all through my process of purchasing a used car, recently. He was pleasant, knowledgeable and helpful. I never felt pressured. I would definitely recommend Burritt Motors and Randy to anyone looking for a good experience in purchasing a vehicle. They have a great inventory!