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Recently brought my vehicle into Lithia Ford's Body Shop following what at first appeared to be a fairly minor fender-bender. The diagnosed actual front... end damage as well as various and sundry body dents and scratches caused me, the consumer, some real concerns. Enter Robert Wadsworth, Body Shop Manager, who calmly explained to me the repairs needed, timeline and cost. One week later I was picking up my 'good as new' (it really looked new!) car and it has since driven like the dream that it is! I'm grateful to Robert and his staff as well as Tim Freund, Parts Manager, who was so helpful with my purchase of new tires. Quicklane rocks! Everyone was friendly yet professional, and completed all service/work in a timely manner. Based on my experience, I would highly recommend this dealer's Body Shop and Quicklane services.
Took my car in for an air bag recall, during the visit it was brought to my attention I needed a fuel tank recall done, scheduled and had the tank replaced.... Same day notice a gas smell, later ran out of fuel between half and quarter tank, also notice a puddle in my garage, after checking found that it was fuel struggled to get dealer to get car back in to check their repair but finally did. After two days with out so much as a courtesy call I tried to contact the dealer and couldnt get anyone in service to answer the phone or call back after multiple messages. Finally had to go in to the dealer to get status on my car and there was a fuel line that was pinched during the tank replacement that caused the leak, only good thing was they agreed to replace line free of charge after some discussion. Final got my car back and inspected the work afterwards and found that one of the tank mounting bolts were broken and left out so my tank was just hanging there without all the hardware had repaired at another shop. These guys will never touch my vehicles or sell me another one again
Broadway Ford is by far an amazing place , The building is state of the art. They sure do have a very professional employee base. I run a general contractor... company and the way Broadway Forf conducts business , is and was top notch . I was working closely with Sal Alvarado and for the whole week I never stepped foot in the place . He was amazing in helping me with the buying process and making the total process very manageable and not overwhelming. Literally was In and out of the whole process within an hour. Great job Sal and the rest of the Broadway Team. I purchased a truck and loving every bit of it. Definitely recommend you go see Sal Alvarado and he will treat you right !
I recently purchased an F-150. The salesman, Dustin Fontes, did an excellent job. He was helpful, informative and patient. He made the process of buying... a car a pleasure.
Good truck buying experience. Pleased with my new truck.
Great customer service and clean waiting room. Could not ask for anything more. Thanks for taking care of my truck
Justin was AWESOME!! Was not impressed with who we spoke with earlier in spring and hesitant about going back, but Justin more than made up for it!!
I am from Walla Walla Wa., and ran into trouble with my truck. Service Manager Mat, worked me in and their mechanic Mike worked on my truck. I couldn't... be happier with the service. Both of them went out of their way to get me going. Unfortunately the problem could not be solved. However, it was not for their lack of trying, it was because I could not wait for the part to be ordered.
I called last minute for a service on my SuperC. Great customer service, quick and well done work.
I was told they want my business and worked for it and it all happened in a good way. Justin Howard made it all happen as he said he would. And I am a... hard person to buy. Everyone there at the dealership, treats everyone like gold.