Lithia Ford Idaho Falls

3.8
(936 reviews)
Visit Lithia Ford Idaho Falls
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 7:30am–4:00pm
Sunday Closed Closed
2018 state dealer award View 9 awards
2018 state dealer award 2017 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (866) 795-3019 (866) 795-3019
Used (866) 795-8248 (866) 795-8248
Service (877) 675-7816 (877) 675-7816

Inventory

See all 271 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2024.
Trying to find the right dealership for all your automotive needs in the Blackfoot, ID area can be difficult. How do you compare? How does a dealer stand out? We believe that focusing on our customers is the way that we will stand out to everyone who walks through our doors. Whether you are here to buy a new Ford or a used vehicle, we have got you covered with outstanding inventories and a friendly and knowledgeable sales team. We even have some featured vehicles that might interest those bargain shoppers who are looking for the best value.
Welcome to Lithia Ford Idaho Falls

Service center

Phone number (877) 675-7816

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

3.8
(936 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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4.0

Per a recommendation from a friend in 2022, I took my

Per a recommendation from a friend in 2022, I took my Escape to Lithia Ford in Idaho Falls for service. The service counter agent kept me up to date on all progress. The techs did a thorough job on diagnostics as it took several attempts to reach the problem. They fixed the problem and the car ran great. Job well done! I made another appointment to have my Escape fixed by Lithia in, 2023. There was a 30 day wait. At the time of services they were looking to do two recalls and a check engine light. I checked the code with my OBDII it was a P0236. The counter agent called a couple days later. He said the car was ready. On pick up there was a major disagreement between the counter agent and me as to the billing. He now wanted to charge a diagnostics fee. I had questioned him several times as to repair costs prior. He stated each time there was no charge as they had not done anything to the vehicle other than the recalls. But they had cleared the code with no further action. The assistant manager intervened and corrected the counter agent’s billing mistake. When I started the vehicle the code was still showing. Lithia’s service manager called latter to advise me there had been a mistake made with the diagnostics code. He asks if I would return the car. I returned the car. It took a couple of times to correctly diagnose the problem. The techs did a great job on the repair. The car performs like it should. I am very satisfied with the tech’s work. Thank you to the service manager and assistant manager for their oversight in making the experience a satisfactory one.

4.0

Per a recommendation from a friend in 2022, I took my

Per a recommendation from a friend in 2022, I took my Escape to Lithia Ford in Idaho Falls for service. The service counter agent kept me up to date on all progress. The techs did a thorough job on diagnostics as it took several attempts to reach the problem. They fixed the problem and the car ran great. Job well done! I made another appointment to have my Escape fixed by Lithia in, 2023. There was a 30 day wait. At the time of services they were looking to do two recalls and a check engine light. I checked the code with my OBDII it was a P0236. The counter agent called a couple days later. He said the car was ready. On pick up there was a major disagreement between the counter agent and me as to the billing. He now wanted to charge a diagnostics fee. I had questioned him several times as to repair costs prior. He stated each time there was no charge as they had not done anything to the vehicle other than the recalls. But they had cleared the code with no further action. The assistant manager intervened and corrected the counter agent’s billing mistake. When I started the vehicle the code was still showing. Lithia’s service manager called latter to advise me there had been a mistake made with the diagnostics code. He asks if I would return the car. I returned the car. It took a couple of times to correctly diagnose the problem. The techs did a great job on the repair. The car performs like it should. I am very satisfied with the tech’s work. Thank you to the service manager and assistant manager for their oversight in making the experience a satisfactory one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

On June 19,2023 I had my 2013 ford f150 ecoboost towed

On June 19,2023 I had my 2013 ford f150 ecoboost towed for st anthony motors to lithia in idaho falls.it need warranty work done on a manifold. And a wiring harness and crank sensor I was going to pay for since warranty wouldn’t cover it.I called down down and told Jason what my pickup all needed when it was dropped off. I know what it needed because it just left the Chevy dealership.1 month passes and no word from Jason. I call and he tells me his tech is trying to find out why my pickup doesn’t have spark. I told him it don’t have spark because it don’t have a crank sensor. He told me it has a crank sensor in it ok. Jason calls me three weeks later with a list of parts my pickup needs that cost over 12,000. After I told him what I wanted replaced. I drive to idaho falls and tell him face to face what I want done he said ok and ordered parts. He calls me a week ago and says the wiring harness has been changed and the pickup still isn’t starting. I ask did you change the crank sensor, he said yes we will half to dig further into it. 8-21-23 Jason called and said you were right, the tech was working on the manifold and noticed it didn’t have a crank sensor. Duh I only told you this 1000 times! 8-22-23 Jason calls and asked if my pickup had a motor swap because it takes a round sensor and the hole is square. I said no it takes a round sensor. 8-23-23 Jason calls the pickup starts but it needs a new head because it cracked when the tech was drilling the exhaust stud out. I said the tech broke it that’s on you! He told me I’m not eating all of that. But I can cut you a deal all knock 400 off the 8000.they broke it they should fix it! Jason and his tech suck, you would have better luck taking your pickup to an elementary school

1.0

On June 19,2023 I had my 2013 ford f150 ecoboost towed

On June 19,2023 I had my 2013 ford f150 ecoboost towed for st anthony motors to lithia in idaho falls.it need warranty work done on a manifold. And a wiring harness and crank sensor I was going to pay for since warranty wouldn’t cover it.I called down down and told Jason what my pickup all needed when it was dropped off. I know what it needed because it just left the Chevy dealership.1 month passes and no word from Jason. I call and he tells me his tech is trying to find out why my pickup doesn’t have spark. I told him it don’t have spark because it don’t have a crank sensor. He told me it has a crank sensor in it ok. Jason calls me three weeks later with a list of parts my pickup needs that cost over 12,000. After I told him what I wanted replaced. I drive to idaho falls and tell him face to face what I want done he said ok and ordered parts. He calls me a week ago and says the wiring harness has been changed and the pickup still isn’t starting. I ask did you change the crank sensor, he said yes we will half to dig further into it. 8-21-23 Jason called and said you were right, the tech was working on the manifold and noticed it didn’t have a crank sensor. Duh I only told you this 1000 times! 8-22-23 Jason calls and asked if my pickup had a motor swap because it takes a round sensor and the hole is square. I said no it takes a round sensor. 8-23-23 Jason calls the pickup starts but it needs a new head because it cracked when the tech was drilling the exhaust stud out. I said the tech broke it that’s on you! He told me I’m not eating all of that. But I can cut you a deal all knock 400 off the 8000.they broke it they should fix it! Jason and his tech suck, you would have better luck taking your pickup to an elementary school

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Scheduled oil change for 9:30.

Scheduled oil change for 9:30. 1010 still sitting here watching a guy suck on his vape pipe for like the 10th time. Four bays open. Two guys stand around talking a lot.. I'm out of here.

1.0

Scheduled oil change for 9:30.

Scheduled oil change for 9:30. 1010 still sitting here watching a guy suck on his vape pipe for like the 10th time. Four bays open. Two guys stand around talking a lot.. I'm out of here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Tanner Lott was excellent helping me with my custom order

Tanner Lott was excellent helping me with my custom order for the last 8 months on my new 2023 Ford F350 TREMOR high output power stroke 🙌

5.0

Tanner Lott was excellent helping me with my custom order

Tanner Lott was excellent helping me with my custom order for the last 8 months on my new 2023 Ford F350 TREMOR high output power stroke 🙌

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2.0

BEEARE IF BUYING FROM OUT OF STATE

I’m out of state and purchase a truck online. I flew out to pick it up from Pennsylvania and come to find out that the headlight and low beam were blown out on the driver side ( had to drive in the dark on just the dim driving lights). The hood was all dented up. The rear window didn’t work and they failed to tell me before I flew out there to drive the truck back, not a very ethical company. Be very careful if you’re out of state.

2.0

BEEARE IF BUYING FROM OUT OF STATE

I’m out of state and purchase a truck online. I flew out to pick it up from Pennsylvania and come to find out that the headlight and low beam were blown out on the driver side ( had to drive in the dark on just the dim driving lights). The hood was all dented up. The rear window didn’t work and they failed to tell me before I flew out there to drive the truck back, not a very ethical company. Be very careful if you’re out of state.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Sale person Justin mislead and lied.

Sale person Justin mislead and lied. Went back and worked with Adam sales manager and was less than disappointed. Dealership took 0 responsibility and lost my personal information if I had a local alternative wouldn’t deal with them.

1.0

Sale person Justin mislead and lied.

Sale person Justin mislead and lied. Went back and worked with Adam sales manager and was less than disappointed. Dealership took 0 responsibility and lost my personal information if I had a local alternative wouldn’t deal with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

NEVER use this dealership !!

NEVER take your car to this dealership !! They don’t know the first thing about customer service !! I needed a new motor for my Ford Ranger and I thought a Ford dealership would be the best choice to avoid any problems or games and would have a warranty. Wow, was I wrong ! They put a new motor in my truck but within 1 month it started leaking oil. I took it back to be repaired. They replaced the rear main seal and said it was good to go. The leak never stopped. They have now replaced the rear main seal 4 times. They finally admitted that the motor was bad and they would replace it. First they said it would be 2 weeks to replace the motor. Then they said a month, then 2 months, then 3 months. I ask for a rental to drive. They said they don’t do rentals or loaners anymore. It had now been 15 months since I paid for the new motor and still don’t know when or if my truck will get done. I told them I want my money and truck back but they won’t do that. I ask if the 3 year warranty will be extended to when the motor is finished and they said no. So I’m out almost $8000, and don’t know if I will ever get my truck back or if there will be any warranty left.

1.0

NEVER use this dealership !!

NEVER take your car to this dealership !! They don’t know the first thing about customer service !! I needed a new motor for my Ford Ranger and I thought a Ford dealership would be the best choice to avoid any problems or games and would have a warranty. Wow, was I wrong ! They put a new motor in my truck but within 1 month it started leaking oil. I took it back to be repaired. They replaced the rear main seal and said it was good to go. The leak never stopped. They have now replaced the rear main seal 4 times. They finally admitted that the motor was bad and they would replace it. First they said it would be 2 weeks to replace the motor. Then they said a month, then 2 months, then 3 months. I ask for a rental to drive. They said they don’t do rentals or loaners anymore. It had now been 15 months since I paid for the new motor and still don’t know when or if my truck will get done. I told them I want my money and truck back but they won’t do that. I ask if the 3 year warranty will be extended to when the motor is finished and they said no. So I’m out almost $8000, and don’t know if I will ever get my truck back or if there will be any warranty left.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Not only did we have ana amazing sales rep, we had a...

Not only did we have ana amazing sales rep, we had a whole amazing staff help us. Tanner kept in amazing contact with us and helped us to get the truck of our dreams. 100% recommend

5.0

Not only did we have ana amazing sales rep, we had a...

Not only did we have ana amazing sales rep, we had a whole amazing staff help us. Tanner kept in amazing contact with us and helped us to get the truck of our dreams. 100% recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1.0

I am only commenting on the quality of the service...

I am only commenting on the quality of the service department and not the Quiklane or Sales departments which I have not experienced. I brought my Ford Escape into the dealership on June 1 after receiving a Engine Service Light required constantly on while on vacation over Memorial Day holiday. Issue 1: I made an appointment over the internet for 7:45 AM which was allowed, but the attendant had no idea that I had an appointment. Apparently, Lithia does not use the internet and only shows that they open at 8:30 AM. I called the attendant at 10:00 and was told that my car should be ready by noon and that it was a bad spark plug, wires and distributor issue and would cost about $500. As I was walking back to the dealer, I received a call at 11:15 and the attendant told me it was harder that they thought to work on my Escape and they needed to keep the car overnight. I was billed $549 for the initial repairs. June 2: The attendant called at 10:30 and told me the mechanic drove the car and the problem was not fixed and the problem was now a bad injection system and that they did not have the part to repair my Escape and would have to expedite them from Denver. My car was not driveable. June 3: No parts. I called 2x during the day to check because Ford never calls to give me an update. June 4: Parts still had not arrived by 3 PM when I called. June 7, 8:30 AM: I rode my bike to Ford dealer and asked about my car. The parts had arrived on Friday near close of business per the attendant, but no call to me to inform me. I had to ask when I would get my car and was told that I could expect my car to be next in line after a brake job. I was told I should expect my car today. June 7, 3:30 PM: Still Waiting, no update. Is this the dealership you want for a simple repair and quality feedback? Were my plugs and coil the real problem or just a symptom and an unnecessary repair? I'll never know. June 7, 4:30 PM: Attendant called and said injectors were replaced, but car now vibrates so badly all the time that it will damage the engine to continue to leave running. I only had this issue when I started it up first thing in the morning over the holidays and it ran fine when I brought it in to the dealer for repairs on June 1. Their work has made my Escape undriveable and a danger to me to drive. More troubleshooting to evaluate a possible damaged engine/cylinder tomorrow.

1.0

I am only commenting on the quality of the service...

I am only commenting on the quality of the service department and not the Quiklane or Sales departments which I have not experienced. I brought my Ford Escape into the dealership on June 1 after receiving a Engine Service Light required constantly on while on vacation over Memorial Day holiday. Issue 1: I made an appointment over the internet for 7:45 AM which was allowed, but the attendant had no idea that I had an appointment. Apparently, Lithia does not use the internet and only shows that they open at 8:30 AM. I called the attendant at 10:00 and was told that my car should be ready by noon and that it was a bad spark plug, wires and distributor issue and would cost about $500. As I was walking back to the dealer, I received a call at 11:15 and the attendant told me it was harder that they thought to work on my Escape and they needed to keep the car overnight. I was billed $549 for the initial repairs. June 2: The attendant called at 10:30 and told me the mechanic drove the car and the problem was not fixed and the problem was now a bad injection system and that they did not have the part to repair my Escape and would have to expedite them from Denver. My car was not driveable. June 3: No parts. I called 2x during the day to check because Ford never calls to give me an update. June 4: Parts still had not arrived by 3 PM when I called. June 7, 8:30 AM: I rode my bike to Ford dealer and asked about my car. The parts had arrived on Friday near close of business per the attendant, but no call to me to inform me. I had to ask when I would get my car and was told that I could expect my car to be next in line after a brake job. I was told I should expect my car today. June 7, 3:30 PM: Still Waiting, no update. Is this the dealership you want for a simple repair and quality feedback? Were my plugs and coil the real problem or just a symptom and an unnecessary repair? I'll never know. June 7, 4:30 PM: Attendant called and said injectors were replaced, but car now vibrates so badly all the time that it will damage the engine to continue to leave running. I only had this issue when I started it up first thing in the morning over the holidays and it ran fine when I brought it in to the dealer for repairs on June 1. Their work has made my Escape undriveable and a danger to me to drive. More troubleshooting to evaluate a possible damaged engine/cylinder tomorrow.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Avoid this Dealer if you have Engine Service Lite

I am only commenting on the quality of the service department and not the Quiklane or Sales departments which I have not experienced. I brought my Ford Escape into the dealership on June 1 after receiving a Engine Service Light required constantly on while on vacation over Memorial Day holiday. Issue 1: I made an appointment over the internet for 7:45 AM which was allowed, but the attendant had no idea that I had an appointment. Apparently, Lithia does not use the internet and only shows that they open at 8:30 AM. I called the attendant at 10:00 and was told that my car should be ready by noon and that it was a bad spark plug, wires and distributor issue and would cost about $500. As I was walking back to the dealer, I received a call at 11:15 and the attendant told me it was harder that they thought to work on my Escape and they needed to keep the car overnight. I was billed $549 for the initial repairs. June 2: The attendant called at 10:30 and told me the mechanic drove the car and the problem was not fixed and the problem was now a bad injection system and that they did not have the part to repair my Escape and would have to expedite them from Denver. My car was not driveable. June 3: No parts. I called 2x during the day to check because Ford never calls to give me an update. June 4: Parts still had not arrived by 3 PM when I called. June 7, 8:30 AM: I rode my bike to Ford dealer and asked about my car. The parts had arrived on Friday near close of business per the attendant, but no call to me to inform me. I had to ask when I would get my car and was told that I could expect my car to be next in line after a brake job. I was told I should expect my car today. June 7, 3:30 PM: Still Waiting, no update. Is this the dealership you want for a simple repair and quality feedback? Were my plugs and coil the real problem or just a symptom and an unnecessary repair? I'll never know. June 7, 4:30 PM: Attendant called and said injectors were replaced, but car now vibrates so badly all the time that it will damage the engine to continue to leave running. I only had this issue when I started it up first thing in the morning over the holidays and it ran fine when I brought it in to the dealer for repairs on June 1. Their work has made my Escape undriveable and a danger to me to drive. More troubleshooting to evaluate a possible damaged engine/cylinder tomorrow.

1.0

Avoid this Dealer if you have Engine Service Lite

I am only commenting on the quality of the service department and not the Quiklane or Sales departments which I have not experienced. I brought my Ford Escape into the dealership on June 1 after receiving a Engine Service Light required constantly on while on vacation over Memorial Day holiday. Issue 1: I made an appointment over the internet for 7:45 AM which was allowed, but the attendant had no idea that I had an appointment. Apparently, Lithia does not use the internet and only shows that they open at 8:30 AM. I called the attendant at 10:00 and was told that my car should be ready by noon and that it was a bad spark plug, wires and distributor issue and would cost about $500. As I was walking back to the dealer, I received a call at 11:15 and the attendant told me it was harder that they thought to work on my Escape and they needed to keep the car overnight. I was billed $549 for the initial repairs. June 2: The attendant called at 10:30 and told me the mechanic drove the car and the problem was not fixed and the problem was now a bad injection system and that they did not have the part to repair my Escape and would have to expedite them from Denver. My car was not driveable. June 3: No parts. I called 2x during the day to check because Ford never calls to give me an update. June 4: Parts still had not arrived by 3 PM when I called. June 7, 8:30 AM: I rode my bike to Ford dealer and asked about my car. The parts had arrived on Friday near close of business per the attendant, but no call to me to inform me. I had to ask when I would get my car and was told that I could expect my car to be next in line after a brake job. I was told I should expect my car today. June 7, 3:30 PM: Still Waiting, no update. Is this the dealership you want for a simple repair and quality feedback? Were my plugs and coil the real problem or just a symptom and an unnecessary repair? I'll never know. June 7, 4:30 PM: Attendant called and said injectors were replaced, but car now vibrates so badly all the time that it will damage the engine to continue to leave running. I only had this issue when I started it up first thing in the morning over the holidays and it ran fine when I brought it in to the dealer for repairs on June 1. Their work has made my Escape undriveable and a danger to me to drive. More troubleshooting to evaluate a possible damaged engine/cylinder tomorrow.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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