Lithia Ford Idaho Falls

Avoid this dealership. Liars ,cons and thieves . We bought a Brand new bronco. We declined all extra ,suggested, additions that they tried to get us to buy. We had a set price we did not want to go over. We signed a paper saying as much. The salesman, the money guy and his boss all knew what was my max price. Trusting that we were listened to.. trusting these people were working for my best interest, after being there for 10 and 1/2 hours .. we signed papers after closing time. It was as fast as he could get us to sign. then put us into a different car than we had driven to send us home 3 hours away close to midnight. Come to find out the next day, they charged us for the upsale items anyway. To the tune of $7000.00 plus the bronco did not have some of the equipment that sold us on the car in the first place. So my loan surpassed the amount I wanted to stay under. And they charged us $7000.00 of warranties and oil changes that we verbally as well as signed that we did not want. Then when I called to complain they were not sorry nor were they taking responsibility for stealing that money from us .. even tho we told them we wanted to stay under the price, even tho we discussed even tho we signed a paper saying we didn't want the upsale of $7000.00 worth of nonsense we were charged anyway... Adam brisco tried to make me feel it was obviously my fault this took place because I signed the paper work and took the car. Not one apology for scAming a disabled female. Not one inch did he give after I mentioned that we did have an agreement written as well as verbale and sealed with a handshake. I trusted these people and they they did not think I'd catch them stealing $7000.00 worth of money from me when I finally had time to read the paperwork. They took me for $7000.00 and should be ashamed. Don't buy a car from these thieves. Teresa Jurdem

Promptly responded to the inquiry that came from cars.com. Provided additional photos and information on the vehicle I was looking at. Salesman I worked with did a great job working through all my questions and additional needs. I’d recommend this dealership.

Bought a 2024 Ford F-350 Powerstroke. Chris the GM is amazing as well as Andrew the service manager and the whole team really!!!

We have bought 2 new vehicles from Tanner within the last year and half. Tanner has always been very professional and extremely helpful. He is still helping us with issues to this day. We’re very grateful and thankful for Tanner and his support and expertise throughout both the transactions. Tanner is AWESOME!

This dealership sold me a used car with thousands of dollars worth of repairs required. They sold me a junker. I would never utilize them for a used car purchase ever again. Just be careful with them.

Per a recommendation from a friend in 2022, I took my Escape to Lithia Ford in Idaho Falls for service. The service counter agent kept me up to date on all progress. The techs did a thorough job on diagnostics as it took several attempts to reach the problem. They fixed the problem and the car ran great. Job well done! I made another appointment to have my Escape fixed by Lithia in, 2023. There was a 30 day wait. At the time of services they were looking to do two recalls and a check engine light. I checked the code with my OBDII it was a P0236. The counter agent called a couple days later. He said the car was ready. On pick up there was a major disagreement between the counter agent and me as to the billing. He now wanted to charge a diagnostics fee. I had questioned him several times as to repair costs prior. He stated each time there was no charge as they had not done anything to the vehicle other than the recalls. But they had cleared the code with no further action. The assistant manager intervened and corrected the counter agent’s billing mistake. When I started the vehicle the code was still showing. Lithia’s service manager called latter to advise me there had been a mistake made with the diagnostics code. He asks if I would return the car. I returned the car. It took a couple of times to correctly diagnose the problem. The techs did a great job on the repair. The car performs like it should. I am very satisfied with the tech’s work. Thank you to the service manager and assistant manager for their oversight in making the experience a satisfactory one.

On June 19,2023 I had my 2013 ford f150 ecoboost towed for st anthony motors to lithia in idaho falls.it need warranty work done on a manifold. And a wiring harness and crank sensor I was going to pay for since warranty wouldn’t cover it.I called down down and told Jason what my pickup all needed when it was dropped off. I know what it needed because it just left the Chevy dealership.1 month passes and no word from Jason. I call and he tells me his tech is trying to find out why my pickup doesn’t have spark. I told him it don’t have spark because it don’t have a crank sensor. He told me it has a crank sensor in it ok. Jason calls me three weeks later with a list of parts my pickup needs that cost over 12,000. After I told him what I wanted replaced. I drive to idaho falls and tell him face to face what I want done he said ok and ordered parts. He calls me a week ago and says the wiring harness has been changed and the pickup still isn’t starting. I ask did you change the crank sensor, he said yes we will half to dig further into it. 8-21-23 Jason called and said you were right, the tech was working on the manifold and noticed it didn’t have a crank sensor. Duh I only told you this 1000 times! 8-22-23 Jason calls and asked if my pickup had a motor swap because it takes a round sensor and the hole is square. I said no it takes a round sensor. 8-23-23 Jason calls the pickup starts but it needs a new head because it cracked when the tech was drilling the exhaust stud out. I said the tech broke it that’s on you! He told me I’m not eating all of that. But I can cut you a deal all knock 400 off the 8000.they broke it they should fix it! Jason and his tech suck, you would have better luck taking your pickup to an elementary school

Scheduled oil change for 9:30. 1010 still sitting here watching a guy suck on his vape pipe for like the 10th time. Four bays open. Two guys stand around talking a lot.. I'm out of here.

Tanner Lott was excellent helping me with my custom order for the last 8 months on my new 2023 Ford F350 TREMOR high output power stroke 🙌

I’m out of state and purchase a truck online. I flew out to pick it up from Pennsylvania and come to find out that the headlight and low beam were blown out on the driver side ( had to drive in the dark on just the dim driving lights). The hood was all dented up. The rear window didn’t work and they failed to tell me before I flew out there to drive the truck back, not a very ethical company. Be very careful if you’re out of state.