Krapohl Ford Lincoln

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
353 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 23, 2020

    The service has always been good when I take our vehicles in for oil changes. Quick and thorough. I appreciate that they give me and explain a detailed... ?health report? for my vehicle. Great place.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Bruce Covey, thank you for your wonderful response to the quality of service our Staff provides! We look forward to your next visit, Take care!

  • 5.0 out of 5
    August 9, 2020

    Friendly service, worked very quickly, reviewed on paper with me the status of everything they checked over. It was great.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Kurt, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to ass...ist you! Safe travels!

  • 5.0 out of 5
    May 26, 2020

    Good experience, professional, efficient, listens to customer and works to help.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    May 22, 2020

    I leased this Escape. We have had this car for less then a week. So far, it rides well and is extremely quiet. Getting use to the bells and whistles... will take some time, but they are nice to have. I am not sure I like the climate control where it is mounted. I feel like it obstructs my view. Everyone of my friends who have seen this car likes the body design. On a 1 to 10 scale I give a 9 .

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service t...o you again! Take care!

  • 1.0 out of 5
    April 20, 2020

    Will never purchase from krapohl ford again. Bought a used car and there is a hole in the frame. So my question is, why did it not go through your so called... 172 point inspection? If i wouldn't have realized there was a hole who knows what could of happened as i can push my fingers through the frame. I am extremely disappointed in both krapohl ford and the salesperson responsible for selling me this vehicle.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Travis, we are so disappointed to learn of this situation you have described. Please give us a call at (800) 772-5974 and we will do our best to make ...this better. We hope to hear from you soon.

  • 5.0 out of 5
    March 20, 2020

    Always fast and friendly service never disappointed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 2, 2020

    I've had many issues with this vehicle in which someone finally believed me. thank you to the guy in charge of the service department. I forgot your name,... but you believed me and did something. I really appreciate it. with having a vocabulary impairment and not knowing the words to use to express my concern, you figured it out.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 14, 2020

    Everything went well with my oil change and tire rotation except for the fact that they neglected to put two valve stem covers back on.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 3.0 out of 5
    December 27, 2019

    The service guy broke the rear window wiper arm while replacing the blade. Had to return to have the mechanism replaced

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    December 21, 2019

    I DO NOT RECOMMEND THIS PLACE TO ANYONE... We took our explorer in to have the bumper replaced and painted took them 3 weeks to get us in when we were... told it would be in and out in 3 days. the day we went to pick the explorer up one of the employees smashed into our Taurus caving the back drivers side door in. We spoke to Tom the owner he said he would take care of everything not to call the police. after them having the Taurus for 5 days they called and said they were not going to fix it now and would only give us 1000$. Tom Krapohl is not a man of his word. I DO NOT RECOMMEND THIS PLACE TO ANYONE.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us a...t (800) 772-5974 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

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