Krapohl Ford Lincoln

"I've had an extremely disappointing experience with Kraphol Ford in Mt. Pleasant. My truck had a severe burning odor issue, so I scheduled an appointment and dropped it off for diagnosis and repair. After having to call them near the end of the day for an update (they didn't reach out), they informed me that my vehicle needed a $3,700 repair. I approved the work and waited nearly a week for completion. Upon pickup, the same burning odor persisted in the cab. I had to return the truck and leave it again. Their response? The first expensive repair wasn't actually the problem, and I needed an additional $1,100 worth of work - with no guarantee this would resolve the issue. Needing my vehicle for work, I reluctantly approved this second repair. When my husband went to pick up the truck after this second round of repairs, it wouldn't even start and had engine warning lights on. Their response was dismissive despite the fact I'd just spent nearly $5,000 and my truck still wasn't operational. Their solution was simply that they 'needed to diagnose the problem some more.' At this point, I've paid thousands for incomplete repairs, lost valuable time without my vehicle, and received poor communication throughout the process. I expect a repair facility to properly diagnose issues before charging for unnecessary repairs and to deliver a working vehicle when promised."

Untrustworthy , I committed to a purchase on Saturday and they sold it on Monday morning to someone else. I was pre-approved on my loan , I was not asked for a down payment and as communicated was committed to purchasing the vehicle. I would rate them at 0 for being honest or reliable....I wouldn't recommend them for anything except disappointment.

I flew from Salt Lake to these jokers in BFE Michigan to have a franchise dealership try to sell me a vehicle with a busted taillight, a tailgate that doesn't open, and something that is so loud that you're afraid that it's going to break down the minute you drive it home. The attention to detail is so lacking it's frustrating. Ford needs to review their franchise process because these guys do not have what it takes to carry that title. Needless to say, I wasted a lot of money to discover what a lazy bunch has amassed in Mt. Pleasant, MI. Don't waste your time if your thinking of purchasing out of state.

Very rude in service. They are not very professional. We will be looking for a new vendor. Vehicle was needed back but due to a

Why a 4? They fixed most of my issues, and did a great job. Issues were they had to order parts, never called when they came in. I called after 2 weeks, they said they would call to set up a loaner. After 2 weeks again I called both times they had forgot to call me. They also put on my receipt they washed my car. NEVER WASHED! They had my car total of 4 days and never did it. FOR THE GOOD! Service department staff is nice, and gets answers. They have never damaged my car unlike other dealers. I highly recommend this dealer, just have to keep checking up on them.

I purchased a used Ford Escape 1-18-23 I was asked if I would pick it up the next day because they were very busy after the holiday. When I came to take delivery it had been serviced, cleaned and gased up. No pressure sales thinks to James in sales. He even took time to show me how to use many items in the car, All and all it was a great buying experience. Think you again Jim.

The sales people were very nice and made me feel comfortable and they were very helpful

Great customer service, highly recommend Krapohl Ford!

Terrible. Two hours after driving off the dealership lot, my “power problem” wrench light comes on. I take it back two days later and the service rep lies to me and said they ran it through their computer analysis. They did not, as I was told by the actual service department the oil change service department did not bring it over for more in depth analysis Incompetent service department. Don’t trust Krapohl Ford.

I appreciate the helpful and kind service from the salesman and the finance manager. James and Ryan. They both answered my questions with what seemed to be great knowledge.