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(1,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Labadie Toyota from DealerRater.

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Very unprofessional, they called me and said they had the

Very unprofessional, they called me and said they had the vehicle I wanted. 2 hours later after rushing there from work I was told it was sold!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you dsaenz777 for taking a moment to leave us a valuable feedback. If you have any questions, please call us at 989-684-2222.

Service excellent.

Service excellent. Wait time minimal. Jamie, service agent, was both informative and personable. Overall, excellent experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you draype for the great 5-star review! We look forward to serving you again soon! :)

Great Experience

Great experience. Their team was pleasant and made the process smooth and hassle free, & they were able to get me a better rate on financing than my credit union. The pick up and delivery for vehicle services is a plus as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Courtney for the great 5-star review! We look forward to serving you again soon! :)

Easy oil change

The service folks get you in and out in a timely manner. They took the car at my appointed time , changed the oil and rotated the tires in less than an hour.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you MP for the great 5-star review! We look forward to seeing you again soon! :)

respected my time, quick response

My experience was outstanding. I hate this process but dare I say it was enjoyable. I was waiting for the finance hook where they upsell me on everything - but it didn't happen. Total professionals, didn't upsell me, respected me, valued my time - it was excellent. My salesperson Kyle Wilson was incredible. We had lots of questions and he was so QUICK to call me back. He's a total pro, best sales person I've ever worked with, ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great 5-star review! We look forward to seeing you again soon! :)

I just do not like, or tolerate, bait and switch.

I just do not like, or tolerate, bait and switch. Drove from Brighton to Bay City to test drive a Highlander Hybrid (after talking to the original salesperson and CONFIRMING THAT MSRP WAS THEIR PRICE. She ASSURED me that it was). I drove 90 minutes...each way to test drive. Today, I went to order and the second salesperson (Shane...good guy) tells me..great...did we tell you about the “Michigan Package”. MANDATORY undercoat (huh...who gets undercoat) and interior protection (on leather...) just shy of $1,500. Just dealer pack so they can jam you with some more profit. Hey, I get supply and demand...but I’m ordering and putting money down. Just SLEAZY. Hoped I’d have a better experience, but I will not ever deal with SLEAZY. I have no idea on how all these people can give such good reviews. Maybe they don’t know they got jammed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you Rgrant56 for taking a moment to leave us a review. This has been forwarded to our management team. If you have any further questions or comments, please call us at 989-684-2222.

Car Service

Everyone pleasant very helpful. My wait was not long and the car keys and car were brought over to me directly where I was meeting with salesman. Alway great service here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Cheryl for your kind words and great 5-star review! We look forward to seeing you again soon! :)

Good experience

I had an appointment to test drive a specific car with features I'd been seeking for quite a while. The salesman met me at the door, with "my" car waiting for me. We struck a deal, got financing in order, and I drove her home. Very helpful, knowledgeable, professional, and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Rosa Marie for your kind words and great 5-star review! We look forward to seeing you again soon! :)

Excellent Sales Agent!

Michael Flansburgh is the best at what he does. He was polite, extremely helpful and moreso gave me hope when I had none. He was able to get me financed even with poor credit and we did almost all of it either by email, phone call, or text. It made it so much easier for me and fast. I would recommend anyone to go see him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Wendy T for your kind words and great 5-star review! We look forward to seeing you again soon! :)

I had a very good experience on my purchase at Labadie

I had a very good experience on my purchase at Labadie Toyota Mike and the team did a fantastic job getting me in and out. Great place to deal with no pressures. Awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you Mark N for your kind words and great 5-star review! We look forward to seeing you again soon! :)