Portland Volvo Cars

Michael Kry brought the Volvo to my home for a showing, answered questions, and assisted me in the buying process while I was on medical leave and unable... to travel. He is very personable and professional:)

The ease of process and attention to detail through the purchase transaction was exceptional. Michael was the best!! He listened to what I was looking... for and helped me find the ideal car for my family.

Everyone on the team knows his role and worked well together to provide an outstanding customer service experience. John B. in sales provided expert advice... regarding the vehicle choice that was best for me. He gave me lots of important guidance about specific features. Jason S. was easy to work with regarding the financial process.

My wife and I purchased a new XC 60 T6 last week from Portland Volvo. The day after the purchase we were hit with a snow storm. As always, I cleaned the... snow off of the entire car to get it ready to travel 15 minutes to a local restaurant to pick up food. When I turned into the restaurant the cars wipers stoped working. Upon getting out of the car, I could hear a motorized sound making 3 consecutive noises. I got back into the car and switched the wiper control up and down to see if it would help remedy the situation. After doing this 3 times, I could tell there was a mechanical defect. I drove back home without the use of the wipers in extremely treacherous winter conditions. The visibility was horrific as the wipers were inoperable. I made an appointment the next day to have the wipers looked at. I was told by 2 service representatives and the sales representative that I had caused the issue by uses excessive force. I find this to be absolutely unacceptable. I have driven in snow storms for over 20 years and had a 2020 XC 40 for the past year and a half and have never ran into any issues with not removing snow in the appropriate way in order to allow the wipers to move with ease. My family has done business with Portland Volvo for over 20 years and this has left a very bad impression. Blaming the customer for something they did not do is unacceptable. There was an obvious defect in the car and the dealership was insisting that this happened because I did not remove snow from the windshield. This has been a very disheartening experience and I can only hope that other customers are not treated in this fashion. It has painted a very negative picture of the dealership.

Everything from just walking in to look was a very good experience. The process of learning about what was available and different in the Volvo was easy... and fun. Everyone I dealt with was friendly, helpful, knowledgeable and polite. The whole process was an easy and very pleasant one! There was never pressure-I recommend this dealer very highly.

Our experience with Michael Kry at Portland Volvo Cars was fantastic. We saw a car online and inquired about it. Within minutes we had a response. Matt... helped us get the details we wanted and set up a test drive. It was truly seamless. When we arrived, the car was already warming up and we were assisted by Michael Kry. He was the best product specialist and salesperson we had interacted with after many months of searching for the right car. He took us through all the vehicle's features, gave us pointers and tips, and told us the best routes to take a test drive. When we returned and were interested in the vehicle, he worked with us to find the right financing options to meet our needs. He answered every question we had (and we had a lot since this was our first-ever Volvo) and was extremely patient. It was clear that he had extensive knowledge of the vehicle he was selling and it gave us a lot of confidence. But it didn't stop there. We realized we wouldn't be able to take the car off the lot that day, but we lived 2 hours away. Without skipping a beat, Michael offered to drive the car to us and drive our trade in back to the dealership. And he did just that, showing up with a smile on his face and everything in order. In 20 minutes, everything was signed, sealed, and delivered. It was truly seamless and Michael was incredibly helpful the whole way. I can't say enough about how great it was to work with Michael and the whole team. I would highly recommend anyone who is looking for a Volvo to go visit Michael. He is excellent at what he does.

Everyone at the dealership was amazing. First class all the way. Everyone I interacted with was helpful knowledgeable and professional. There is not... one person that I came in contact with that I would not hire for one of my own businesses and that is rare this day. I commend everyone from the TOP down because that is where culture has to start. Thank you. I wish I had not just purchased an Explorer for myself or I would be driving an X90 right now:)

I purchased my first 2005 Volvo (it was 2 years old) in 2007 from Portland Volvo. 13 years and 227,929 miles later, I needed to purchase another car -... a Volvo. I came back to Portland Volvo because of the car's reliability. Mikey was an informative and no pressure easy interaction salesman. Very comfortable to talk to and very accommodating same as the salesman (retired) back 2007. Great customer service - I needed a manual for dashboard operation and within 10 days I received the manual in the mail. Excellent!

They were great. Mikey was first rate, kept us informed and was true to his word throughout the transaction. Dealership did not try to trap us in the box... or upsell a bunch of accessories. Would definitely recommend.

Like everyone else, I hate car shopping. But today, thanks to Mikey and Portland Volvo, I can't say that. Mikey was knowledgeable and easy to work with.... Plus his manager made the closing process quick and painless (aside from writing the check). If you hate car shopping, I highly recommend Mikey and Portland Volvo!