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I went in and purchased a new Volvo XC90 in less than 3
I went in and purchased a new Volvo XC90 in less than 3 hours, paid cash and drove it home that day. I'd say I was an easy customer! Shortly after I experienced computer issues. I took it for service at a local Volvo dealer. (Great service!). The problem returned with additional computer issues. ( Actually going back for the 4th time next week) I decided to call Portland Volvo, I called the service department 2 days in a row, no answer! I decided to call the salesman, I just wanted to know if this was a common problem with this particular model. I left 2 messages for the salesman, no response. I called the Sales Manager, had a great conversation with him. He actually told me to bring the car for service at Lovering Volvo because they have great reputation and are closer to me. He assured me he would check with his service staff and get back to me. That didn't happen! I called and left him voice mail and still no return call. Customer service at its worse! I am sorry there is not an option to give zero stars, but I had to choose 1 star.
I visited Portland Volvo, with whom I had a service
I visited Portland Volvo, with whom I had a service relationship many years ago, to test drive the V90 and XC60. I was weighing between those two, a BMW, and a Subaru. Ultimately the XC60 itself won it for me, but the salesperson I worked with at Portland Volvo, Kylie Fuller, was terrific. She knew the cars really well; and she was accommodating to my many questions and my many requests to test drive both used and new vehicles. She followed my lead, let me take my time, and put no pressure at all on me. It was a very positive experience, and I very much recommend Kylie to anyone interested in a Volvo. (Conversely to some other reviews and preferences, I really appreciated that Kylie didn't come with me on the test drives; although I'm sure she would have if I'd asked.)
Called to replace blower motor in old volvo.
Called to replace blower motor in old volvo. We told them another mechanic diagnosed the problem, but didnt have part. They asked us for VIN number to order part. Show up to appointment the next week. 2.5 hours into appointment they have not completed work. They don't have the blower motor and have been doing a diagnostic. We ask them to finish because they say its going to be another 2 hours to complete diagnostic ( unbelievable )... Mechanic can't read the error codes on the dash ( unreal).... At this point my wife has waited 3.5 hours before car is ready. There has been no work done. It takes less than 15 minutes to open dash.... Not that we needed it because you know we already disclosed it had been done by another mechanic. They hit her with 289 dollar bill. When I found out I spoke to Kristen Adams. Disappointed with the lack of responsibility and just bad talking points. I asked Kristen if she disclosed the 179 dollar diagnostic charge and her response was its written on the door. A bunch of bad positioning on her part about how her people are top of the line mechanics , and they pay all this money for a certification every year... which is ironic given this context... pay a bunch of money to basically strong arm someone... They also charged us 89 dollars to say the joint is rusted and sway arm is bent... Anyway here is the cake, today we are missing the Apple adapter that is used to charge my wife phone. It is just missing from the car. Overall Failure- Didnt order part. Didnt listen to customer about already having problem diagnosed. Didn't complete any actual work of value. Had problem with your own system so really didn't even diagnose anything. Waited 2.5 hours after appointment start time. Waited another 1.25 hours to get car after telling them we didnt want to wait another 2+ hours to continue diagnostic. Didn't disclose diagnostic charge, talking point was its on the door. Justification for diagnostic was lackluster and full of fallacies. Missing Apple charger from car... Hung up after asking for owner. Maybe the team needs time off or training. Or maybe this is normal practice against an unsuspecting woman. Who the hells knows... You can't make this stuff up.. No resolution. Asked for refund..
Michael is an amazing salesman as well as a person.
Michael is an amazing salesman as well as a person. I have had 2 Volvos with Michael's help and would never go to anyone else again. He is truly fabulous as well as extremely nice. I even call him once in awhile to ask him a tech question pertaining to my new XC60. Its very fancy and I love it but sometimes I just need to figure something out and....viola...he is there to help and giggle with me about my questions. I am quite tech challenged. Ha. I have recommended him to friends as well as relatives. My niece is now starting to look for a new car and although she lives mid-coast she will be coming to Portland to have Mike assist her. My brother has purchased 2 cars from Mike. I have had several friends who have as well. The Volvo I have now is my 7th one! I purchased 4 from Portland Volvo with Mike at the helm. I'd rate him 10 stars if you would let me!
Would not recommend
Bought a certified pre owned car from them a year ago. Today I went in for an inspection and it looks like it needs new tires to pass the State Inspection. I only put 4k miles on the car. Wondering what kind of tires they put on those certified cars or if they even change the tires before selling. Even Volvo US was surprised that the tires did not pass inspection after only 4k miles that I put on them. Avoid, much better dealers out there!
The dealership did contact me back and put me in touch
The dealership did contact me back and put me in touch with an agent, however not the agent I asked to work with( maybe they no longer work there, I’m not sure?) sales person was responsive to questions however didn’t feel like I was taken seriously and didn’t come with me during test drives to show me features I had questions about so I purchased elsewhere
Was very helpful with the whole car buying experience.
Was very helpful with the whole car buying experience. Worked with me and answered all my questions.
Excellent buying experience with Portland Volvo.
Excellent buying experience with Portland Volvo. The staff encountered during the buying process were friendly, patient and polite. Mikey is knowledgeable of Volvo vehicles and patiently explained all features and functions of the purchased vehicle. His positive sense of humor and no pressure attitude made for a comfortable experience. We hope future service visits will match the sales experience.
Respectful staff, clean showroom, great atmosphere,
Respectful staff, clean showroom, great atmosphere, overall awesome. Mike was what you hope for. No pressure, and or telling you what you want to hear. Recommend anyone to give them a call.
Great service as always!
Great service as always! Mikey goes above and beyond with responsiveness and thoroughness. Very satisfied!