Thelen Chrysler Jeep Dodge Ram Kia

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Sales
Service Closed

Thelen Chrysler Jeep Dodge Ram Kia Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 6:00 PM

Wednesday

8:30 AM - 6:00 PM

Thursday

8:30 AM - 6:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

10:00 AM - 3:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2013

Thelen Chrysler Jeep Dodge Ram Kia is your one-stop-shop for new, pre-owned, and certified vehicles, service, OEM parts,

...

and auto body repair. Our dealerships are family owned and operated. We are here to serve you!

"Family Owned and Operated Since 1977!"

Service

Wiper Blade Replacement

$9.5 and up*

Tire Rotation

$15.95

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
32 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 3, 2018

    Best customer service in the Tri-City area and the State of Michigan. Also the best dealer to get your next new or used vehicle from.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Mike! We appreciate your business and you taking the time to leave a review!

  • 5.0 out of 5
    October 6, 2018

    Our van, that we bought 9 years ago from this dealer, was hit. We had our van towed to the body shop. We worked with Mel Krueger. Unfortunately we had... to say goodbye to our van. The damage was more than the worth. Mel helped us out, we had to clean out the vichele, it was an emotional let go. Mel was considerate and more than helpful. We would highly recommend this body shop. Their employees were so knowledgable.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the review, Melissa. We are glad to hear that Mel was able to help make the transition out of your van a little easier. We appreciate you c...hoosing to do business with us over all of these years!

  • July 28, 2018

    Had what I wanted, got a great price, was a great experience, Travis and team treated us very well, gave us direction to a great place to eat as we waited... for them to prep the car. Thanks

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kelly, thank you so much for the review. We're so happy to hear that you had a great experience with Travis and the rest of the team! Thanks agai...n for your business.

  • 1.0 out of 5
    October 2, 2018

    My wife and I attempted to buy a new Jeep from this dealer last week. We had an understanding with the salesman on what car we wanted, they didn't... have it on the lot so he had said he could do a dealer trade no problem. We were waiting on our current vehicle to come back from service so they could give us a trade in quote. Per our agreement we took it in on Friday as he said that would be plenty of time to get a deal done over the weekend. I had to leave for a class and left my wife to stay and get pricing. The minute I left the salesman's tone and demeanor towards my wife changed. He went hard sell treating her like she didn't know anything. He insisted she buy one of the cars on his lot so he could get the end of the month kickbacks or he wouldn't guarantee any pricing. When she protested, he talked down to her and over her. My wife called me very upset after she left almost in tears. When the salesman called me the following morning to follow up, I informed him we were looking at another dealership because of the way he treated her. He got defensive and a little aggressive with me on the phone showing his true nature. Let me say, I am not after anything from this dealership, but I want them to know it is NOT OK to treat women this way. They should be able to go in and buy a car without any fear that the salesmen will treat them with less respect than men. Since the 'incident' the Dealership has reached out to me and apologized. The salesman's apology (to me via email) was prefaced with excuses and stating that my wife "took it the wrong way"...No she felt what she felt and there was no "taking it the wrong way". I am disappointed by the actions of the sales force and how it was handled when we complained. If you are a woman, and don't handle pressure sales well, you may want to reconsider buying from here alone. It is unfortunate in this day and age that this type of misogyny still exists but evidently it does.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Please accept our sincerest apologies, as we don't condone or accept this sort of behavior at any of our dealerships. We value all of our custome...rs, and want everyone to have a great experience and feel respected. If there is anything else I can do, please contact me at 989-922-7249. Thank you. - Mike Thelen, General Manager

  • 5.0 out of 5
    June 30, 2018

    They did a great job fixing my car, however I asked them to change the oil and rotate tires while they had it. When I went to pick it up these two items... were not done. Now I have to go back this morning and have that done.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us a review, Pam! We're glad our body shop was able to do a great job fixing your vehicle. We apologize for the inconvenien...ce of having to bring your vehicle back for the oil change and rotation, and will be sure to pass your feedback on to our body shop manager. Thanks again for taking the time to leave us a review!

  • 5.0 out of 5
    June 23, 2018

    Very positive experience. Scott, Mike and Zane made my car buying experience easy. I appreciate all that you did to get me into my Jeep.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Karen! We're so happy to hear you had a great experience getting your new Jeep. Thanks for thinking Thelen!

  • 5.0 out of 5
    April 2, 2018

    Thelen was quick to replace a leaking strut. We were told it would be a process that would taken in upwards of 2 plus hours and it took less than one hour.... They also had a great lounge for us to utilize while awaiting the completion of the work.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Justin. We're so glad to hear you had a quick and easy service experience and enjoyed our customer lounge. We appreciate your business!

  • 5.0 out of 5
    April 1, 2018

    Service advicer was very helpful and the service was completed fast then the estimated 30 minute wait. The price for an oil change and tire rotation is... very reasonable.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, Mike! We're so glad we could be of service.

  • 5.0 out of 5
    February 24, 2018

    Scott Parker was very informing about the car and knew every component. Would gladly go back for another car for the family or tell friends. Scott was... professional to the tee and was open to hear my wants for a car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're so glad to hear you had a great experience with Scott! Thank you very much for your business here at Thelen. We hope you're enjoying your new Je...ep!

  • 5.0 out of 5
    January 12, 2018

    Time to trade in lease, Scott P. searched all over Michigan to find me a great deal. Got new Cherokee loaded, Diamond Black on Black. Happy Camper!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reviewing us, Chris! We're so glad to hear you had a great experience with Scott. Thank you for your business!

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