Reviews
Great service from the body shop at Thelen.
Great service from the body shop at Thelen. Always quality work and great paint matching.
Great service from the body shop at Thelen.
Great service from the body shop at Thelen. Always quality work and great paint matching.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dealt with Lynn.
Dealt with Lynn. Very professional and efficient. Got a new 2023 RAM. Best truck I have ever bought. Dodge is the way to go!!! Go see Lynn, she is the best ever to deal with!!
Dealt with Lynn.
Dealt with Lynn. Very professional and efficient. Got a new 2023 RAM. Best truck I have ever bought. Dodge is the way to go!!! Go see Lynn, she is the best ever to deal with!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dropped off my 2014 RAM for ignition issues.
Dropped off my 2014 RAM for ignition issues. Upon pickup, I looked at the invoice and noticed that Drew went above and beyond. Every safety recall was corrected as well as my ignition issues! Acceptional service and done in a timely manner. Thank you team Thelen and a special thanks to Drew Grider. Awesome!
Dropped off my 2014 RAM for ignition issues.
Dropped off my 2014 RAM for ignition issues. Upon pickup, I looked at the invoice and noticed that Drew went above and beyond. Every safety recall was corrected as well as my ignition issues! Acceptional service and done in a timely manner. Thank you team Thelen and a special thanks to Drew Grider. Awesome!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terrible experience.
Terrible experience. Had my van for 10 weeks, had to call mopar to get them moving on my van. Pick it up still had dash lights on they told me they didn't know how to fix it take it to someone else. Took it to where i bought it and they said things weren't done right and had to redo it.
Terrible experience.
Terrible experience. Had my van for 10 weeks, had to call mopar to get them moving on my van. Pick it up still had dash lights on they told me they didn't know how to fix it take it to someone else. Took it to where i bought it and they said things weren't done right and had to redo it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Always great customer service.
Always great customer service. Vehicles always done in time promised. Best car dealer in the tri-city area.
Always great customer service.
Always great customer service. Vehicles always done in time promised. Best car dealer in the tri-city area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Glad I chose Thelen Jeep.
'Stopped by Thelen Jeep for an oil change on my Jeep Wrangler...'Was met with friendliness and efficiency. Thank you Thelen! 'Worth the visit...'Would repeat for this and other services.
Glad I chose Thelen Jeep.
'Stopped by Thelen Jeep for an oil change on my Jeep Wrangler...'Was met with friendliness and efficiency. Thank you Thelen! 'Worth the visit...'Would repeat for this and other services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fast, Professional, and Pressure Free
The assistant manager personally took care of me because I was a customer of his in the past. He did not have to do this and could have passed me off to one of his sales associates, but he chose to take care of me personally. I was in and out in less than two hours. He already knew what I would be looking for before I even walked through the doors. He showed me exactly what I wanted to see. He did mention other vehicles in case I had changed my mind, but he knew what I truly wanted. The process was extremely fast and professional. There was absolutely no pressure to purchase anything at all. I went from walking in to look to driving out in a new Sorento in just under two hours. It was a pretty amazing experience. Alex is the man to see about a new vehicle... if he can pull away from his management duties :)
Fast, Professional, and Pressure Free
The assistant manager personally took care of me because I was a customer of his in the past. He did not have to do this and could have passed me off to one of his sales associates, but he chose to take care of me personally. I was in and out in less than two hours. He already knew what I would be looking for before I even walked through the doors. He showed me exactly what I wanted to see. He did mention other vehicles in case I had changed my mind, but he knew what I truly wanted. The process was extremely fast and professional. There was absolutely no pressure to purchase anything at all. I went from walking in to look to driving out in a new Sorento in just under two hours. It was a pretty amazing experience. Alex is the man to see about a new vehicle... if he can pull away from his management duties :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service from a dodge dealer in Bay city Mich
Great fast service very knowledgeable service advisor would recommend this service department over any other Dodge dealer in the area they actually care about their customers
Great service from a dodge dealer in Bay city Mich
Great fast service very knowledgeable service advisor would recommend this service department over any other Dodge dealer in the area they actually care about their customers
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Needed service, was taken right in and was in and out in 15 minutes. Clean showroom, service area, and waiting room. Very personable service people.
Service
Needed service, was taken right in and was in and out in 15 minutes. Clean showroom, service area, and waiting room. Very personable service people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Amazing!
Excellent experience. Marty was a pleasure to work with and made buying a car easy. Even on a Saturday, we called, test drove, financed, and drove away in a new hybrid Kia! Amazing!
Amazing!
Excellent experience. Marty was a pleasure to work with and made buying a car easy. Even on a Saturday, we called, test drove, financed, and drove away in a new hybrid Kia! Amazing!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase