Feeny Chrysler Jeep Dodge of Midland

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3.5
(97 reviews)
Visit Feeny Chrysler Jeep Dodge of Midland
Sales hours: 9:00am to 3:00pm
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Sales
Monday 8:30am–8:00pm
Tuesday 8:30am–6:00pm
Wednesday 8:30am–6:00pm
Thursday 8:30am–8:00pm
Friday 8:30am–6:00pm
Saturday 9:00am–3:00pm
Sunday Closed
New (989) 941-0303 (989) 941-0303
Used (989) 941-0139 (989) 941-0139
Service (866) 736-0610 (866) 736-0610

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About our dealership

This seller has been on Cars.com since September 2013.
At the foundation or should we say chassis of Feeny Chrysler Jeep Dodge of Midland is a desire to bring drivers in the greater Saginaw Mt. Pleasant MI Bay City areas an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Chrysler Dodge Jeep and RAM models such as the Town & Country Grand Cherokee 1500 Journey and 200 and mint-condition used cars.

Reviews

3.5
(97 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2.0

We live in Wisconsin.

We live in Wisconsin. Bought a 2022 Kia Stinger Scorpion GT2 thru them. WORST EXPERIENCE EVER!! I also bought a 2024 Subaru Crosstrek Wilderness as well as a Ford truck 4 me husband. These people at Feeny...hardest people EVER to get ahold of to ask questions and get information from...hardest people ever 2 get AN HONEST ANSWER FROM. The paperwork was screwed up from the get go. Had 2 send it back and firth multiple times. My name was spelled wrong, THE MILEAGE WAS ALTERED/WRONG, the PRICE WAS INFLATED FROM WHAT I WAS INITIALLY TOLD, the delivery cost was also inflated from what we were promised. I SPECIFICALLY ASKED about and cosmetic defects or issues. Was told NOPE...NONE. WRONG!!! There were SO MANY! Some...were pretty darn prevalent and noticeable. The engine cover was COMPLETELY AND TOTALLY CRACKED IN 2 DIFFERENT PLACES BC SOME ONE IN THEIR SERVICE DEPARTMENT APPARENTLY DIDN'T KNOW WHAT TO LOOK FOR WHEN CHECKING THE ENTIRE CAR AND ENGINE OVER FOR INSPECTION!!! I'M ABSOLUTELY BAFFLED JUST HOW SOMETHING THAT MAJOR COULD BE OVER LOOKED, 2 B HONEST WITH U. IT'S LITERALLY THE VERY FIRST THING U SEE WHEN U OPEN THE HOOD UP!!!. The number was highly extravagant. There were even some THAT WERE CHIPS ACTUALLY QUITE DEEP. THERE WAS ALSO A HUGE CHUNK OF METAL MISSING FROM ONE OF THE RIMS. AND A DENT UNDER THE DRIVER'S SIDE DOOR, TOWARDS THE FRONT, MADE FROM/WITH A JACK TO LOOK/GET UNDER THE CAR. NONE of this was EVER DISCLOSED TO US IN THE LEAST...EVEN THOUGH I ASKED 2-3X!!! This was NOT a cheap used car...over $40,000 to B precise. I called about the defects and problems...3x. Have yet to HEAR BACK FROM MIKE...THE GENERAL MANAGER, which is who I dealt with pretty much 95% of the time. ABSOLUTELY DO NOT BUY A CAR FTOM THIS DEALERSHIP UNLESS U R THERE IN PERSON 2 VHECK IT OUT FTOM TOP 2 BOTTOM, FRONT 2 BACK AND INSIDE OUT. THEY WILL TAKE LITERALLY EVERY CHANCE 2 BOLD FACE LIE 2 U REGARDING EVERYTHING THAT THEY CAN GET AWAY WITH!! TRUST ME, I KNOW AND CAN VERIFY LITERALLY EVERYTHING I SAID HERE WITH PICTURES, TAPE RECORDED CONVERSATIONS AND SCREEN SHOTS OF CONVERSATIONS. I texted and called the general manager to at least have them send some matching touch up paint 2 try and rectify the cosmetic issues that they bold faced lied about. STILL...ONE WEEK LATER, HAVEN'T HEARD BACK FROM THEM/HIM AT ALL. They also didn't send the ASKED FOR CARFAX until AFTER THE SALE AND WE HAD THE CAR IN OUR POSSESSION. Was also lied to regarding who owned and drove the car. Was told the miles on the car were HIGHWAY MILES. Another bold face lie...unless the driver CONSTANTLY drove on the gravel shoulders. As there R HUNDREDS OF HORRIBLE CHIPS AND GOUGES ON THE FRONT OF THE CAR, THE BOTTOM OF THE DOORS, THE TIRE RIMS AND THE SIDE VIEW MIRRORS!!! Was assured an older gentleman owned and drove it. REALLY, HONESTLY DONT THINK SO. He MIGHT have been the owner, but definitely NOT the majority driver. The user name for the individual driving the car was indicative of a MUCH YOUNGER individual. Was quite easy to find that unfortunate information out. This car dealership wouldn't and couldn't tell U the truth regarding at least a used car, if their life depended on it. And as soon as they have your $$$, THEY TOTALLY CUT U LOOSE AND WRITE U OFF AND COMPLETELY FORGET ABOUT U. I REALLY feel like they took complete and total advantage of myself...a 62 yo mother and her 21 yo son since we lived SO DARN FAR AWAY. I point blank asked the general manager just why they hadn't sold this particular car yet as LITERALLY EVERY OTHER CAR LIKE THIS WOULD GET SNAPPED UP VIRTUALLY IMMEDIATELY. HE GAVE ME A BUNCH OF xx AND TOLD ME A BUNCH OF LAME,UNVERIFIABLE EXCUSES. A VAST MAJORITY OF THE PROBLEMS THAT WE FOUND UPON INSPECTING THE CAR ONCE WE RECIEVED IT WERE BIG ENOUGH THAT U TRULY DID NOT EVEN HAVE 2 GO LOOKING FOR THEM. THEY PRACTICALLY JUMPED RIGHT OUT AT U 2 SHAKE YOUR HAND. PLEASE B VERY WARY ABOUT BUYING ABSOLUTELY ANYTHING FROM THIS PLACE

2.0

We live in Wisconsin.

We live in Wisconsin. Bought a 2022 Kia Stinger Scorpion GT2 thru them. WORST EXPERIENCE EVER!! I also bought a 2024 Subaru Crosstrek Wilderness as well as a Ford truck 4 me husband. These people at Feeny...hardest people EVER to get ahold of to ask questions and get information from...hardest people ever 2 get AN HONEST ANSWER FROM. The paperwork was screwed up from the get go. Had 2 send it back and firth multiple times. My name was spelled wrong, THE MILEAGE WAS ALTERED/WRONG, the PRICE WAS INFLATED FROM WHAT I WAS INITIALLY TOLD, the delivery cost was also inflated from what we were promised. I SPECIFICALLY ASKED about and cosmetic defects or issues. Was told NOPE...NONE. WRONG!!! There were SO MANY! Some...were pretty darn prevalent and noticeable. The engine cover was COMPLETELY AND TOTALLY CRACKED IN 2 DIFFERENT PLACES BC SOME ONE IN THEIR SERVICE DEPARTMENT APPARENTLY DIDN'T KNOW WHAT TO LOOK FOR WHEN CHECKING THE ENTIRE CAR AND ENGINE OVER FOR INSPECTION!!! I'M ABSOLUTELY BAFFLED JUST HOW SOMETHING THAT MAJOR COULD BE OVER LOOKED, 2 B HONEST WITH U. IT'S LITERALLY THE VERY FIRST THING U SEE WHEN U OPEN THE HOOD UP!!!. The number was highly extravagant. There were even some THAT WERE CHIPS ACTUALLY QUITE DEEP. THERE WAS ALSO A HUGE CHUNK OF METAL MISSING FROM ONE OF THE RIMS. AND A DENT UNDER THE DRIVER'S SIDE DOOR, TOWARDS THE FRONT, MADE FROM/WITH A JACK TO LOOK/GET UNDER THE CAR. NONE of this was EVER DISCLOSED TO US IN THE LEAST...EVEN THOUGH I ASKED 2-3X!!! This was NOT a cheap used car...over $40,000 to B precise. I called about the defects and problems...3x. Have yet to HEAR BACK FROM MIKE...THE GENERAL MANAGER, which is who I dealt with pretty much 95% of the time. ABSOLUTELY DO NOT BUY A CAR FTOM THIS DEALERSHIP UNLESS U R THERE IN PERSON 2 VHECK IT OUT FTOM TOP 2 BOTTOM, FRONT 2 BACK AND INSIDE OUT. THEY WILL TAKE LITERALLY EVERY CHANCE 2 BOLD FACE LIE 2 U REGARDING EVERYTHING THAT THEY CAN GET AWAY WITH!! TRUST ME, I KNOW AND CAN VERIFY LITERALLY EVERYTHING I SAID HERE WITH PICTURES, TAPE RECORDED CONVERSATIONS AND SCREEN SHOTS OF CONVERSATIONS. I texted and called the general manager to at least have them send some matching touch up paint 2 try and rectify the cosmetic issues that they bold faced lied about. STILL...ONE WEEK LATER, HAVEN'T HEARD BACK FROM THEM/HIM AT ALL. They also didn't send the ASKED FOR CARFAX until AFTER THE SALE AND WE HAD THE CAR IN OUR POSSESSION. Was also lied to regarding who owned and drove the car. Was told the miles on the car were HIGHWAY MILES. Another bold face lie...unless the driver CONSTANTLY drove on the gravel shoulders. As there R HUNDREDS OF HORRIBLE CHIPS AND GOUGES ON THE FRONT OF THE CAR, THE BOTTOM OF THE DOORS, THE TIRE RIMS AND THE SIDE VIEW MIRRORS!!! Was assured an older gentleman owned and drove it. REALLY, HONESTLY DONT THINK SO. He MIGHT have been the owner, but definitely NOT the majority driver. The user name for the individual driving the car was indicative of a MUCH YOUNGER individual. Was quite easy to find that unfortunate information out. This car dealership wouldn't and couldn't tell U the truth regarding at least a used car, if their life depended on it. And as soon as they have your $$$, THEY TOTALLY CUT U LOOSE AND WRITE U OFF AND COMPLETELY FORGET ABOUT U. I REALLY feel like they took complete and total advantage of myself...a 62 yo mother and her 21 yo son since we lived SO DARN FAR AWAY. I point blank asked the general manager just why they hadn't sold this particular car yet as LITERALLY EVERY OTHER CAR LIKE THIS WOULD GET SNAPPED UP VIRTUALLY IMMEDIATELY. HE GAVE ME A BUNCH OF xx AND TOLD ME A BUNCH OF LAME,UNVERIFIABLE EXCUSES. A VAST MAJORITY OF THE PROBLEMS THAT WE FOUND UPON INSPECTING THE CAR ONCE WE RECIEVED IT WERE BIG ENOUGH THAT U TRULY DID NOT EVEN HAVE 2 GO LOOKING FOR THEM. THEY PRACTICALLY JUMPED RIGHT OUT AT U 2 SHAKE YOUR HAND. PLEASE B VERY WARY ABOUT BUYING ABSOLUTELY ANYTHING FROM THIS PLACE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Bad service

First time ever taking a car to a dealership to get something fixed. Originally, I took it in on Monday a was told it would be ready on Wednesday on Tuesday they called and said it needed new brackets and wouldn't be ready until Friday. On Friday I called after waiting all day for a call and was told they were still waiting for a bracket and would try to straiten it out on Monday. Monday afternoon I went there due to no phone calls and now they are saying the bracket won't be here until Wednesday. I have to be in another city Wednesday morning 165 miles away and now I have no way there. Hiring a cab is going to cost more money I don't have. For now on I will stick with small garages around for work to be done. At least there I never had any problems like this. They at least call you to update you. Not this place

1.0

Bad service

First time ever taking a car to a dealership to get something fixed. Originally, I took it in on Monday a was told it would be ready on Wednesday on Tuesday they called and said it needed new brackets and wouldn't be ready until Friday. On Friday I called after waiting all day for a call and was told they were still waiting for a bracket and would try to straiten it out on Monday. Monday afternoon I went there due to no phone calls and now they are saying the bracket won't be here until Wednesday. I have to be in another city Wednesday morning 165 miles away and now I have no way there. Hiring a cab is going to cost more money I don't have. For now on I will stick with small garages around for work to be done. At least there I never had any problems like this. They at least call you to update you. Not this place

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

I'm sorry to read about your experience and the inconvenience it has caused you. We strive for efficient, communicative service and it's clear we've missed the mark here. I understand how frustrating this situation must be, especially with your upcoming travel plans in mind. Please reach out directly so that we can work on a solution together as soon as possible. Thank you, Michael Beck - General Sales Manager - mjb11@feeny.com

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3.0

Not the best repairs.

Did not have a loaner car to use. My vehicle is newer and bumper to bumper. Did not have a loaner for a recall install to be completed. I was told would take the day, maybe overnight. Said parts were in and would have it done next day. That didn't happen, part was not in. Replaced one of the recalled parts and vehicle made a bad clunking sound after install, and steering was sloppy now. Ran smooth and great prior. Returned and after some asking for a loaner, got one. Had to leave vehicle overnight. 83 degrees, air conditioning didn't work in loaner. Never got cooler than 83 degrees. Waiting on their remedy to fix what wasn't broken before I took it to them. Also waiting on part they said was in initially and still isn't.

3.0

Not the best repairs.

Did not have a loaner car to use. My vehicle is newer and bumper to bumper. Did not have a loaner for a recall install to be completed. I was told would take the day, maybe overnight. Said parts were in and would have it done next day. That didn't happen, part was not in. Replaced one of the recalled parts and vehicle made a bad clunking sound after install, and steering was sloppy now. Ran smooth and great prior. Returned and after some asking for a loaner, got one. Had to leave vehicle overnight. 83 degrees, air conditioning didn't work in loaner. Never got cooler than 83 degrees. Waiting on their remedy to fix what wasn't broken before I took it to them. Also waiting on part they said was in initially and still isn't.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're very sorry to hear about your less than satisfactory experience, and appreciate the time you've taken to share your feedback with us. We want to do everything we can to assist you, so we encourage you to contact us directly at your convenience. Together, we'll work towards finding a solution that will remedy the concerns you've raised in this review. Michael Beck - General Sales Manager - mjb11@feeny.com

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5.0

Nothing but good things to say about feeny!

Nothing but good things to say about feeny!I just moved here from Louisiana and I had some issues with my jeep. I called and Whisper in the service department made the process as easy as possible, got me scheduled and walked me through the whole check in process so I wasn’t lost when I came in. And When my appointment time came I received exceptional service from the gentleman in service as well but I didn’t catch his name. Glad I found a place I can trust here in Michigan!

5.0

Nothing but good things to say about feeny!

Nothing but good things to say about feeny!I just moved here from Louisiana and I had some issues with my jeep. I called and Whisper in the service department made the process as easy as possible, got me scheduled and walked me through the whole check in process so I wasn’t lost when I came in. And When my appointment time came I received exceptional service from the gentleman in service as well but I didn’t catch his name. Glad I found a place I can trust here in Michigan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Welcome to Michigan, Kelly! We're so glad you came to visit us here at Feeny Chrysler Dodge of Midland and are happy to hear that Wisper & the team made your experience a smooth one for you. We appreciate your kind review and look forward to seeing you next time!

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2.0

Loved them, till I needed them

Purchased 2 new Durangos and 1 low mileage Diesel truck in the past 8 years. My fully serviced Ram diesel engine seized at 104,000 miles. Chrysler? Feeny? Both were polite, apologetic, and willing to do nothing because "4,000 miles & 1.5 years over the warranty". Adding insult to injury, I was offered a 'better' deal if I want to buy something else.

2.0

Loved them, till I needed them

Purchased 2 new Durangos and 1 low mileage Diesel truck in the past 8 years. My fully serviced Ram diesel engine seized at 104,000 miles. Chrysler? Feeny? Both were polite, apologetic, and willing to do nothing because "4,000 miles & 1.5 years over the warranty". Adding insult to injury, I was offered a 'better' deal if I want to buy something else.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Thank you, Tom Harthausen for my dream car!!

Tommy Harthausen was instrumental in helping me purchase my new Jeep Grand Cherokee! The vehicle I wanted was hard to locate and he went above and beyond to find it, have it delivered so I could have my dream car. So thankful for such a fun loving, hard working, dedicated, and repeat (x3), salesman!!! Thank you again.

5.0

Thank you, Tom Harthausen for my dream car!!

Tommy Harthausen was instrumental in helping me purchase my new Jeep Grand Cherokee! The vehicle I wanted was hard to locate and he went above and beyond to find it, have it delivered so I could have my dream car. So thankful for such a fun loving, hard working, dedicated, and repeat (x3), salesman!!! Thank you again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Grand Cherokee! It means the world to us that you continue to trust Feeny Chrysler Dodge of Midland to provide five-star care! Thank you for letting us be part of your family!

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5.0

Feeny will always be 5 stars!!

We have been buying all of our vehicles from Tom Harthausen at Feeny of Midland for years. This is the only place I will go!! The overall experience is awesome, from test driving to dealing with the purchasing our brand new of used truck or SUV. The stand behind all of their vehicles. They are a 5 stars!!!

5.0

Feeny will always be 5 stars!!

We have been buying all of our vehicles from Tom Harthausen at Feeny of Midland for years. This is the only place I will go!! The overall experience is awesome, from test driving to dealing with the purchasing our brand new of used truck or SUV. The stand behind all of their vehicles. They are a 5 stars!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Debbie, we are so happy that Tom and the team at Feeny Chrysler Dodge of Midland can earn your 5 star review!

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5.0

Trusted

Needed vehicle, friend recommended Tommy Harthausen. What an awesome young man. So professional. It was a pleasure doing business with him. Felt valued and respected. Will definitely go back.

5.0

Trusted

Needed vehicle, friend recommended Tommy Harthausen. What an awesome young man. So professional. It was a pleasure doing business with him. Felt valued and respected. Will definitely go back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for trusting Tommy at Feeny Chrysler Dodge of Midland! We're so happy that he worked hard to find you a new vehicle! We look forward to seeing you next time!

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5.0

Back in October I was interested in upgrading my vehicle

Back in October I was interested in upgrading my vehicle to a Jeep and Jon Rutledge my car salesman was able to meet my needs and wants. Jon made the process smooth and exciting. He really came through for me in a major way. I highly recommend and trust Jon and Feeny car dealership to help my friends, family, and anyone else looking for a vehicle. Thanks again Jon Rutledge!

5.0

Back in October I was interested in upgrading my vehicle

Back in October I was interested in upgrading my vehicle to a Jeep and Jon Rutledge my car salesman was able to meet my needs and wants. Jon made the process smooth and exciting. He really came through for me in a major way. I highly recommend and trust Jon and Feeny car dealership to help my friends, family, and anyone else looking for a vehicle. Thanks again Jon Rutledge!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience! We're thrilled to hear Jon took such wonderful care of you and we hope you're enjoying your new Jeep. Thanks for choosing Feeny Chrysler Dodge of Midland and please don't hesitate to reach out if we can be of service again in the future!

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5.0

Our salesman Tommy Harthausen was fantastic.

Our salesman Tommy Harthausen was fantastic.!He was efficient, knowledgeable, And very friendly. It was our first time buying from him and we will definitely be going back to him. Next

5.0

Our salesman Tommy Harthausen was fantastic.

Our salesman Tommy Harthausen was fantastic.!He was efficient, knowledgeable, And very friendly. It was our first time buying from him and we will definitely be going back to him. Next

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave Tommy and Feeny Chrysler Dodge of Midland your awesome five-star review, Mike! We appreciate the great feedback!

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