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Vern Eide Chevrolet Buick GMC

(589 reviews)

Reviews

(589 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Did not like the price increase.

Did not like the price increase. People were very nice and helpful. Still at my age will continue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Was once a customer, there are other dealerships to work

Was once a customer, there are other dealerships to work with. If they don’t care enough to work with the customer after the sale, why should the customer work with the dealer before the sale.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to discuss this with you. Please reach out to us at (605) 836-1174 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!

Better than a trip to the dentist.

CJ is a polished professional with good confidence and product knowledge. Most of all, he never gave up. As a retired financial advisor, I'd hire him in a heartbeat. But for a hiccup with his Sales Manager, this was a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

GMC Acadia

I was informed of an issue with my car & given a quote for repair. I myself am having no issue with my vehicle as I was informed would be eventually detremental to the life my vehicle motor if not repaired. I proceeded to get a 2nd opinion & was informed by that service repair man as there was NO issue with my vehicle like your service repairman thought he found. So glad I decided I decided to walk away from this business.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you for reaching out to us. We regret to hear about the situation you have described. We hope you are willing to give us another chance. Please reach out to us at (605) 836-1174 so we can work towards a resolution.

Buying a new vehicle

We didn’t have time to get to their store so they brought the paperwork to us and will deliver the car when it comes in. The salesman was really good to deal with.buying a new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Vern Eide Chevrolet Buick GMC and we hope to see you again.

great service and great sales staff . was very impressed...

great service and great sales staff . was very impressed on the great service and the way the helped explaining all the features of my new truck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Aaron Torres all ways is there to help we buy two trucks...

Aaron Torres all ways is there to help we buy two trucks and he provides excellent service. Thanks Aaron

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

I just wanted to take a few minutes to rate my recent...

I just wanted to take a few minutes to rate my recent experience at Vern Eide Chevy Buick GMC in Mitchell, SD. As you can see I gave it 5 stars, which I never do. I usually rate 4 stars when I am impressed. This was a very smooth process from beginning to end. More specifically I would like give high praise to my salesman, Wyatt. Not only was he extremely genuine, but also a true professional. He answered any questions that I had about the truck and the financing. He addressed any of my concerns with an expert response. His knowledge and experience in auto sales was far superior to that of the salesman that I encountered at other dealerships across the Midwest. His approach is quite relaxed and there was no pressure from him at all. After doing my homework and shopping around I knew the deal that I needed to make things work for me. At no time did I have to wheel and deal to get the deal that worked for me. He found a way to make the financing work better for me even though I came in with a really good offer from capital one. Not only did I get to leave Vern Eide with the truck that I went there to buy, but I also left knowing that they did their absolute best to make sure I was taken care of. Thank you Wyatt. Thanks also go out to Cody in the Finance department that did most of the work on the loan and warranty side of things. Thank you for your patience and for staying very very very late to wrap the deal up, Cody. They both stayed over 4 hours after closing, on a Friday night. I live 2 hours away from Vern Eide Chevy. I found the truck online, and contacted the dealership online. I didn’t feel at a disadvantage because I was so far away. I was taken care of just the same as if I lived in Mitchell, SD. Wyatt took a video of the truck and sent me additional photos of the truck to I could do most of the deciding through photos. Their online auto check from Experian allowed me to look at all of the vehicle history and make sure the truck was a good fit for me. If you live far away, please don’t let the distance stop you from taking a real look at Vern Eide Chevy in Mitchell, SD. You won’t be disappointed in their customer service. Your drive to pick up your new or used car from Vern Eide Chevy will be worth the time and gas. As far as the salesman Wyatt, and Cody in finance, here are a few words of many to describe them both. Knowledgeable Passionate Organized Personable Hard working Self motivated Confident Full of Integrity Honesty Patient Genuine If your going to buy a vehicle here ask for Wyatt!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A few things about Vern Eide

I just wanted to take a few minutes to rate my recent experience at Vern Eide Chevy Buick GMC in Mitchell, SD. As you can see I gave it 5 stars, which I never do. I usually rate 4 stars when I am impressed. This was a very smooth process from beginning to end. More specifically I would like give high praise to my salesman, Wyatt. Not only was he extremely genuine, but also a true professional. He answered any questions that I had about the truck and the financing. He addressed any of my concerns with an expert response. His knowledge and experience in auto sales was far superior to that of the salesman that I encountered at other dealerships across the Midwest. His approach is quite relaxed and there was no pressure from him at all. After doing my homework and shopping around I knew the deal that I needed to make things work for me. At no time did I have to wheel and deal to get the deal that worked for me. He found a way to make the financing work better for me even though I came in with a really good offer from capital one. Not only did I get to leave Vern Eide with the truck that I went there to buy, but I also left knowing that they did their absolute best to make sure I was taken care of. Thank you Wyatt. Thanks also go out to Cody in the Finance department that did most of the work on the loan and warranty side of things. Thank you for your patience and for staying very very very late to wrap the deal up, Cody. They both stayed over 4 hours after closing, on a Friday night. I live 2 hours away from Vern Eide Chevy. I found the truck online, and contacted the dealership online. I didn’t feel at a disadvantage because I was so far away. I was taken care of just the same as if I lived in Mitchell, SD. Wyatt took a video of the truck and sent me additional photos of the truck to I could do most of the deciding through photos. Their online auto check from Experian allowed me to look at all of the vehicle history and make sure the truck was a good fit for me. If you live far away, please don’t let the distance stop you from taking a real look at Vern Eide Chevy in Mitchell, SD. You won’t be disappointed in their customer service. Your drive to pick up your new or used car from Vern Eide Chevy will be worth the time and gas. As far as the salesman Wyatt, and Cody in finance, here are a few words of many to describe them both. Knowledgeable Passionate Organized Personable Hard working Self motivated Confident Full of Integrity Honesty Patient Genuine If your going to buy a vehicle here ask for Wyatt!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Vern Eide Chevrolet Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Very helpful with any questions. Delivered our vehicle,...

Very helpful with any questions. Delivered our vehicle, very accommodating. Tim did an excellent job explaining all the new features on our vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!