Reviews
Run from this dishonest dealership!
Run from this dishonest dealership! I was told by Katie on the phone that they would hold the Santa Fe for me for our 2:00 appointment. I offered to put money down to hold it, but she said that was not necessary, it would be there for me to look at. (One can't put money down on a vehicle that doesn't exist.) I was driving 2 1/2 hours so I wanted to be sure the vehicle would be there when I arrived. It was a very specific Santa Fe that I had looked all over for and found online as being at this dealership. As I pulled into the dealership, I saw a missed call from Kyle, the sales associate, claiming that an hour ago, someone walked onto the lot and bought it, but that he had other vehicles I could look at. I've been around long enough to know that no one buys a car in an hour, it always takes longer than that. Both Katie and Kyle lied to me just to get me in the door. It is clear that dishonesty is a common practice for this dealership. I would never buy from a place that doesn't shoot straight with me. I wasted over 5 hours of a beautiful fall day, driving, and a tank of gas for these people who did not care in the least. Do not shop here!
Run from this dishonest dealership!
Run from this dishonest dealership! I was told by Katie on the phone that they would hold the Santa Fe for me for our 2:00 appointment. I offered to put money down to hold it, but she said that was not necessary, it would be there for me to look at. (One can't put money down on a vehicle that doesn't exist.) I was driving 2 1/2 hours so I wanted to be sure the vehicle would be there when I arrived. It was a very specific Santa Fe that I had looked all over for and found online as being at this dealership. As I pulled into the dealership, I saw a missed call from Kyle, the sales associate, claiming that an hour ago, someone walked onto the lot and bought it, but that he had other vehicles I could look at. I've been around long enough to know that no one buys a car in an hour, it always takes longer than that. Both Katie and Kyle lied to me just to get me in the door. It is clear that dishonesty is a common practice for this dealership. I would never buy from a place that doesn't shoot straight with me. I wasted over 5 hours of a beautiful fall day, driving, and a tank of gas for these people who did not care in the least. Do not shop here!
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Unfortunately, this car did sell before the guest arrived. She inquired on it that morning and it was on the lot and available. She was working with our internet team and did set up an appointment to come see it. Hindsight is always 20/20, but our Internet team should have taken a 500.00 refundable deposit to hold the car. As she was driving here, another salesperson showed the car and that guest bought the car. I called as soon as I heard it was sold, an hour before her appointment. She did not get the voicemail until she pulled it. I can certainly understand the frustration of losing a car, but in no way did we mislead her or lie.
Girlfriend purchased a brand new mazda cx5 last labor day
Girlfriend purchased a brand new mazda cx5 last labor day weekend. Had an oil change and tire rotation done a few months ago. 2 of the rims were damaged during service. Dahl offered a 300.00 credit to be used at their dealership. 2 brand new rims cost 600.00 a piece. I would not recommend service work done here.
Girlfriend purchased a brand new mazda cx5 last labor day
Girlfriend purchased a brand new mazda cx5 last labor day weekend. Had an oil change and tire rotation done a few months ago. 2 of the rims were damaged during service. Dahl offered a 300.00 credit to be used at their dealership. 2 brand new rims cost 600.00 a piece. I would not recommend service work done here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Kyle was exceptional once again.
Kyle was exceptional once again. On short notice, he helped me find the right new vehicle and I was driving away with a new ride a few days later.
Kyle was exceptional once again.
Kyle was exceptional once again. On short notice, he helped me find the right new vehicle and I was driving away with a new ride a few days later.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was a great experience!
It was a great experience! Kyle was a great salesman and very friendly and knowledgeable
It was a great experience!
It was a great experience! Kyle was a great salesman and very friendly and knowledgeable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They were very helpful and friendly.
They were very helpful and friendly. I appreciated them holding the car I picked out for me
They were very helpful and friendly.
They were very helpful and friendly. I appreciated them holding the car I picked out for me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Geno is a great car salesman.
Geno is a great car salesman. We were not delayed for any reason and there was no high pressure sales.
Geno is a great car salesman.
Geno is a great car salesman. We were not delayed for any reason and there was no high pressure sales.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I had an excellent experience with Kyle and Mason.
I had an excellent experience with Kyle and Mason. They were very helpful and informative. I’m very happy with my purchase and experience!
I had an excellent experience with Kyle and Mason.
I had an excellent experience with Kyle and Mason. They were very helpful and informative. I’m very happy with my purchase and experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent service, they cleaned up the car very well
Excellent service, they cleaned up the car very well before I purchased a used minivan
Excellent service, they cleaned up the car very well
Excellent service, they cleaned up the car very well before I purchased a used minivan
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Taylor and Zack were a joy to work with.
Taylor and Zack were a joy to work with. All of this staff were great. It was a super experience overall!
Taylor and Zack were a joy to work with.
Taylor and Zack were a joy to work with. All of this staff were great. It was a super experience overall!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Called for them to expect me in about 4 hrs.
Called for them to expect me in about 4 hrs. Made it in about 1hour and 30 minutes. Walked to the front door and a sales clerk ask me can i help you. And he says are you Derrick Sommerville? And i said yes! How did you know? That's old school service that does not happen nowadays, so hat's off to them. The experience with Taylor was phenomenal!!! The test drive was highly informative!!! So was Taylor.She had all the answers to my questions. Taylor was highly professional.The financial advisor was top notch!!
Called for them to expect me in about 4 hrs.
Called for them to expect me in about 4 hrs. Made it in about 1hour and 30 minutes. Walked to the front door and a sales clerk ask me can i help you. And he says are you Derrick Sommerville? And i said yes! How did you know? That's old school service that does not happen nowadays, so hat's off to them. The experience with Taylor was phenomenal!!! The test drive was highly informative!!! So was Taylor.She had all the answers to my questions. Taylor was highly professional.The financial advisor was top notch!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase