Casco Bay Ford

Buying a vehicle can be stressful and Rob at Casco Bay made it easier then you would believe! He was very candid with the way he figured out what I wanted. "I know I'm a car salesmen but trust me!" It takes a lot of pressure off and made the whole process a breeze. What I respected most about him was his genuine concern that I was happy with what I wanted. His managers were very flexible with us and they were very helpful too. There's something about the atmosphere in there that made my family and I feel relaxed. No, it's not the shiniest showroom with marble floors and chrome everywhere but it was warm and inviting... Regular guys in polo's and khaki's not suits, slicked back hair and arrogant.

Casco Bay Ford has been our family ford dealer for the past 18 years and the Ford dealer we have gone to for many of services for our vehicles over those year. However I am so very saddened by there arrogance, lack of respect, lack of decency and lack of quality service the past 3 times I've taken my car in. Seems like they aren't going anywhere but in the wrong direction and they have lead me in the direction of never bringing my car back.

We are just starting to look at a new truck/SUV and aren't really ready to buy until we have decided what the right vehicle is. We told the sales guy this up front. But they were typical high pressure sales tactics, get you in a vehicle and try to not let you leave until you commit to buying. Ugh, so sick of these tricks and traps.

I can always count on a pleasant experience at Casco Bay Ford. Dylan Deconzo did a great job working with me to make sure I found the best vehicle that fit all of my needs. He is very efficient, considerate and has a high quality of knowledge regarding all of their vehicles. I would absolutely recommend seeing Dylan Deconzo at Casco Bay Ford for your next vehicle purchase!

order new truck on may 10 2016,trading in 2009 ,had deal for 31000 out ddoor price,vehicle comes in end of june,go to pick up they start looking at my truck (2009) buzz Mendoza who i made deal with on may 10, calls me in his office asks if i can give him more coin,because this and that are wrong with truck,first he wants 5k more then leaves office again and comes back he wants 8k more, i evened offered him 4k would not take .on may 10 ,he twisted my arm to order truck and then pulls this, ialso lost out on a private 750 dollar rebate that expired on may 31,because i ordered truck,now i have no new truck and an old truck with 3000 more miles, do not walk away from this dealer ,run away from them,total conmen .

I had been thinking about buying a truck for over a year having never owned one. After doing my research I decided that I wanted to go with Ford and went to Casco Bay Ford. They have a fantastic selection there of both used and new. From looking at the selection of vehicles on the lot I got the impression that trucks are what they really specialize in selling. Ben Seefeldt was the sales associate who worked with me. He met us out on the lot and walked us through the variety of used trucks that they had and then showed us lower end and higher end new trucks in stock. I was thinking of getting a new truck prior to going to the dealership since used trucks often seem to be almost as expensive as new ones, but they had a nice selection of used trucks and better prices than I had generally seen online for used trucks, so my wife and I ended up choosing to get a fully loaded 3 year old F150 for a much lower price than a similar new one. The purchasing experience was absolutely low pressure. We also had my 3 year old son with us who was even more excited about buying a truck than I was, and they were very understanding of his excessive energy level as we tried to get through the tedious paperwork associated with vehicle purchasing. Having never owned a truck, I want to say that they did not try to talk me into buying one. They were very up front on the costs of truck ownership and maintenance and really seemed interested in helping me make a decision as to whether buying a truck was a good decision for me. The sales associate clearly wanted to make the sale, but it was very clear that if I did not like something that he said he was not going to try to fast talk me into buying anyway. I have been driving the truck for about a month now, and everything on it works great. I hope not to be buying a new truck for a long time, but next time I do, I plan to return to Casco Bay Ford.

I've dealt with these guys a while now. The counter guys aqre former mechanics, not customer service profeswsionals. These guys act like they are doing you a favor everytime the you bring your cdar there. You get absoulutely no sense they care wehter you go there or not. It's almost like there only there becuase they are obligated to do service as a dealer. This morning I went in for an appoiment they know about since Monday. They waited till I got there this morning and told me they might not have the parts. I asked why they didn't have the parts and didn't call the night before if that was the case. I got qa look like I was crazy for asking them to do thier jobs. I took my keys and left. The sad thing is, the parts they didn't know if they had, I bought less than a mile away at a VIP Car Center. The hard to get parts? Wipers and rain shields for a 2013 F150. Pretty pathetic for a FORD dealership.

Gregg French was more than willing to work with me for the for the budget I was looking for. Brought the truck to me at work and test drove for it 2 days. Loved it and I left the dealership with the truck I wanted! Yeah!!!

After searching for weeks online we found the perfect car at a price we thought was too good to be true. When we walked it the atmosphere was very friendly and we were greeted by Ben Seefeldt who pulled up the used fusion we had found online. The car was everything we hoped it would be, Ben listened to our financing needs and got us out in no time, I would highly recommend Casco Bay Ford to anyone looking. Thanks again!, great job!

I recently bought my 2015 Ford Focus here and my husband bought his 2015 Mustang GT a few weeks ago. Doug was our sales person. He worked very hard to get exactly what Ricky wanted. He hung out in the back seat while I test drove my Focus. He highly suggested I go through Ford Motor Credit instead of my credit union and I got 0%!! Basically all the people there are so nice and helpful. Doug wasn't pushy at all with either car. He even bought us each a soda! We will never go anywhere else!! More dealerships need a Doug.