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Billy is a professional and very approachable to discuss
Billy is a professional and very approachable to discuss options. He goes out of his way to make a difficult, stressful time, seem a little bit easier to withstand. I appreciate his kindness, his drive, and dedication. This kind of service is what keeps me coming back.
Good service. Got my Jeep in the same day. Very kind and professional staff. Would recommend this dealership to others.
This place has Friendly customer service representatives.
This place has Friendly customer service representatives. Great timely service. Easy to deal with and get appointments.
Lithia service was well versed in the latest systems and
Lithia service was well versed in the latest systems and electronics. They diagnosed and resolved my issue very quickly. They also gave me advice how I could bring the 4xe in for my regular oil changes and ask to check for any electronic updates that could be applied. This will help keep me up to date and help avoid future issues. Great team from Dakota in sales to the service department.
You have a great dealership.
You have a great dealership. I will work with you again. I like the way you do business
Thanks for the kind review! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
I have been a frequent customer at Lithia.
I have been a frequent customer at Lithia. I bought a car there, bought tires, and have done my service and repairs there for over 10 years. I recently brought my Durango in because its serpentine belt was loose and made the classic screeching sound when I started it up. I told them I thought I needed a new belt or that perhaps the tensioner was bad and needed to be replaced. I waited several weeks to get in and when they finally looked at it I was told there was nothing wrong with the belt or tensioner and the problem was clearly the transmission that needed maintenance. When I questioned the diagnosis they insisted that that was the problem. I was skeptical, but said to go ahead with the transmission flush. The next morning the car made the same screeching sound so I called the service center and was told I could make another appointment for several more weeks out. So I bought a new belt and tensioner (which was clearly shot) and with the help of my father in law had the car fixed in about 15 minutes. I take my car to the dealership for more competent service than what I can do on my driveway at home. Very disappointing.
Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Joseph Lawson, Service Manager
Very friendly and knowledgeable.
Very friendly and knowledgeable. John was a joy to buy a car with and made the experience fun.
Thank you for taking the time to share your feedback! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
My experiene was good.
My experiene was good. Found the vehicle online and they worked with me to come from out of the area and purchase. They stood by the vehicle when I lost my alternator 3 days later. Shipped me a new one to put in at no cost.
Your kind words mean a lot to us! Sincerely, Robert Bennett | General Manager
I am very pleased with Jake from the service department.
I am very pleased with Jake from the service department. Our car has been in and out of there a few times in the last month all due to warranty-related issues. Our car needs a new transmission and although it's back again it is no fault of the dealerships but because of the steps that need to be taken for the warranty to cover what's wrong with it. Jake, I feel has gone above and beyond to help us with this. He has spent countless HOURS on the phone with warranty and has been great at keeping me updated. We have always dealt with Lithia Dodge for many years and this experience could have been very stressful but it wasn't and I 100% believe it was because of Jake. I wouldn't want to deal with anyone else but him. He is fantastic
It is very kind of you to write us such a nice review! Sincerely, Joseph Lawson, Service Manager
Great customer service and thankful for the service
Great customer service and thankful for the service writer letting me know that my cabin and engine air filters needed to be changed
I love hearing from our customers, so thank you for taking the time to write this glowing review! Sincerely, Joseph Lawson, Service Manager