Lithia Chrysler Jeep Dodge Ram FIAT of Eugene

4.0
(2,527 reviews)
Visit Lithia Chrysler Jeep Dodge Ram FIAT of Eugene
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2019 state dealer award View 2 awards
2019 state dealer award
2019 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (541) 790-2170 (541) 790-2170
Used (541) 632-7449 (541) 632-7449
Service (541) 543-2152 (541) 543-2152

Inventory

See all 246 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since January 2023.
Welcome to Lithia Chrysler Jeep Dodge Ram of Eugene The Home of Promo Pricing!

Promo Pricing makes buying a new Chrysler Jeep Dodge or RAM Truck fair and easy with all rebates and discounts clearly posted on both our vehicles and website.

With our Promo-Priced vehicles you can expect a great selection of new vehicles all loaded with the most popular options in a wide variety of colors. Promo Pricing has made Lithia Dodge the largest volume RAM truck dealer in the state of Oregon.
You may be eligible for additional rebates and incentives on all new vehicles. Call for details

Service center

Phone number (541) 543-2152

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 10 employees View less employees

Reviews

4.0
(2,527 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Eugene from DealerRater.

Want to share your experience with this dealership?

Write a review
5.0

Dakota was very pleasant & helpful.

Dakota was very pleasant & helpful. We ran into a couple issues (our fault not his) when doing some paperwork & He helped us through it. Very pleasant experience & environment.

5.0

Dakota was very pleasant & helpful.

Dakota was very pleasant & helpful. We ran into a couple issues (our fault not his) when doing some paperwork & He helped us through it. Very pleasant experience & environment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hey Junior! We're glad to know that Dakota was able to assist you through the paperwork process at Lithia Chrysler Dodge Jeep Ram Fiat of Eugene with ease. It's great hearing your experience with us was a pleasant one and congratulations on your new ride!

Show full review
5.0

Dakota was very pleasant & helpful.

Dakota was very pleasant & helpful. We ran into a couple issues (our fault not his) when doing some paperwork & He helped us through it. Very pleasant experience & environment.

5.0

Dakota was very pleasant & helpful.

Dakota was very pleasant & helpful. We ran into a couple issues (our fault not his) when doing some paperwork & He helped us through it. Very pleasant experience & environment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hey Junior! We're glad to know that Dakota was able to assist you through the paperwork process at Lithia Chrysler Dodge Jeep Ram Fiat of Eugene with ease. It's great hearing your experience with us was a pleasant one and congratulations on your new ride!

Consumer response

Dakota was very pleasant & helpful. We ran into a couple issues (our fault not his) when doing some paperwork & He helped us through it. Very pleasant experience & environment.

Show full review
3.0

In 2006 we were shopping for a new Ram.

In 2006 we were shopping for a new Ram. I was driving a 2001 Ram 2500 4x4 6 speed stick shift. Loved it towing in the mountains , but hated it in the city. Eugene Lithia had a diesel shortbed quad on their lot and we eventually came to terms. ALTHOUGH I nearly walked out! Would you believe they refused to give back my keys after they test drove my trade in? Oh they played several hardball tricks on me, but I can be just as nasty too, but they were wearing me down and that’s something that you are at a disadvantage with as they can get other salesmen in to relieve them whereas I’m stuck there and the danger is getting so xxxx tired that you’ll just sign to get out of there! I fought it out, and swore “Never Again!”. But 12 years later I stopped by to see what’s up now. This time they lowballed my trade. The one they sold me! My O6’ Ram 2600 quad Diesel 4x has 105k miles and in perfect shape. I’ve kept it up, just because it’s easier that way, but the truck has been good to us. Once the computer went out and I replaced the catalytic converter. It’s 18 years old and I’m leery about trading it in for a song. Yet my wife already warned me “I’m not having two trucks in the driveway!” What’s a guy to do? I’m getting old & tired and not looking forward to tangling with the saleslot predators. I worked in the industry years ago and you should hear what they call us when we can’t hear them. They regard us with disdain, and rob us blind all the while shaking your hand & smiling; acting like your best friend! You know to beware. It’s just that they wear you down. Don’t be a nice guy. Sharpen your pencil & gird yourself for WAR! It’s a shame it’s like this. But it is. If you think it isn’t, I want to show you some property I have in Florida!”….

3.0

In 2006 we were shopping for a new Ram.

In 2006 we were shopping for a new Ram. I was driving a 2001 Ram 2500 4x4 6 speed stick shift. Loved it towing in the mountains , but hated it in the city. Eugene Lithia had a diesel shortbed quad on their lot and we eventually came to terms. ALTHOUGH I nearly walked out! Would you believe they refused to give back my keys after they test drove my trade in? Oh they played several hardball tricks on me, but I can be just as nasty too, but they were wearing me down and that’s something that you are at a disadvantage with as they can get other salesmen in to relieve them whereas I’m stuck there and the danger is getting so xxxx tired that you’ll just sign to get out of there! I fought it out, and swore “Never Again!”. But 12 years later I stopped by to see what’s up now. This time they lowballed my trade. The one they sold me! My O6’ Ram 2600 quad Diesel 4x has 105k miles and in perfect shape. I’ve kept it up, just because it’s easier that way, but the truck has been good to us. Once the computer went out and I replaced the catalytic converter. It’s 18 years old and I’m leery about trading it in for a song. Yet my wife already warned me “I’m not having two trucks in the driveway!” What’s a guy to do? I’m getting old & tired and not looking forward to tangling with the saleslot predators. I worked in the industry years ago and you should hear what they call us when we can’t hear them. They regard us with disdain, and rob us blind all the while shaking your hand & smiling; acting like your best friend! You know to beware. It’s just that they wear you down. Don’t be a nice guy. Sharpen your pencil & gird yourself for WAR! It’s a shame it’s like this. But it is. If you think it isn’t, I want to show you some property I have in Florida!”….

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Your candid feedback is appreciated, but it is disappointing to read about your sales experiences with our team. We strive for transparency and fairness in all our dealings and are sorry to see this has not been your experience. If you're open to discussing this further, I'd appreciate the opportunity to understand more about what happened during your visits so that we can make things right moving forward. Please reach out at a time convenient for you. Best, Guy Germann - Sales Manager - 541-434-3324

Show full review
1.0

Horrible service!

Horrible service! I brought my Jeep in and told them exactly what the problem is and explained that since it involves the SKIM module, the dealership may be able to fix it more easily than the local place I usually use. I wanted an estimate. They returned the Jeep to me, told me exactly what I told them and charged me for “diagnostics” without fixing a thing. Not only that, they destroyed the side mirror and trapped the passenger seatbelt under the middle console (I don’t know why they removed the middle console…this issue had nothing to do with that) so I had to remove the entire middle console to get the seatbelt out. I reached out for help and got crickets. So I did it myself.

1.0

Horrible service!

Horrible service! I brought my Jeep in and told them exactly what the problem is and explained that since it involves the SKIM module, the dealership may be able to fix it more easily than the local place I usually use. I wanted an estimate. They returned the Jeep to me, told me exactly what I told them and charged me for “diagnostics” without fixing a thing. Not only that, they destroyed the side mirror and trapped the passenger seatbelt under the middle console (I don’t know why they removed the middle console…this issue had nothing to do with that) so I had to remove the entire middle console to get the seatbelt out. I reached out for help and got crickets. So I did it myself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, We're sorry to read about your recent service experience. This is not the level of service we aim for. Therefore, we'd like to look into what happened here, especially regarding the side mirror and seatbelt issues you mentioned. Please reach out at your earliest convenience at the email below. Best, Jimmy Schaberg - Fixed Operations Director - jimmyschaberg@lithia.com

Show full review
5.0

Josh was awesome!

Josh was awesome! He was super patient and very eager to help. I enjoyed being able to make this deal over the phone it. Trade it very convenient.

5.0

Josh was awesome!

Josh was awesome! He was super patient and very eager to help. I enjoyed being able to make this deal over the phone it. Trade it very convenient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hey Chris, Congrats on your recent purchase! Out team enjoying hearing that Josh was able to provide you with a convenient and enjoyable experience at Lithia Chrysler Dodge Jeep Ram Fiat of Eugene. Thanks for the positive feedback and see you next time!

Show full review
1.0

We just purchased a suburban back in September from

We just purchased a suburban back in September from Lithia Dodge. Our salesman Deion was great but I feel like some of the issues of the vehicle were known and kept hush. Literally drove it off the lot after buying it and the check engine light came on and the temp gauge stopped reading and threw a code for engine being too hot. Had it scanned at a different location, it came back as an o2 sensor. I contacted Lithia and Deion said they would make things right and fix it for us. We dropped it off on Sunday and did not get it back until Friday. Temp gauge did the same thing THE NEXT day. Took it back Sunday yet again. They had it for half the week. I could not get into contact with anyone. Went in, couldn't talk to anyone. I ended up telling them not to worry about it that I'll take it elsewhere. The day I picked it up, the same engine code came back on. So a week and a half and neither problem was resolved. Fast forward to that weekend. We parked on a hill so we needed to use the ebrake. THE RELEASE SWITCH WAS REMOVED. We had no way to release the brake. So our family with a toddler and baby were stuck without a car to drive home in the middle of the night. We ended up having to have it towed and family come from out of town to get us home. I'm beyond fed up with their lack of communication and lack of know how when it comes to fixing vehicles. NOW on top of all of the problems I've already had, they owe me over $1000 from a canceled warranty and I still have yet to receive my money. And the finance guy laughed at me when I, with every right, and very very mad and frustrated with these ongoing problems. I have a warranty and lifetime oil changes with them and you can bet that they will be the last place I ever take my business to. Don't waste your time at this business.

1.0

We just purchased a suburban back in September from

We just purchased a suburban back in September from Lithia Dodge. Our salesman Deion was great but I feel like some of the issues of the vehicle were known and kept hush. Literally drove it off the lot after buying it and the check engine light came on and the temp gauge stopped reading and threw a code for engine being too hot. Had it scanned at a different location, it came back as an o2 sensor. I contacted Lithia and Deion said they would make things right and fix it for us. We dropped it off on Sunday and did not get it back until Friday. Temp gauge did the same thing THE NEXT day. Took it back Sunday yet again. They had it for half the week. I could not get into contact with anyone. Went in, couldn't talk to anyone. I ended up telling them not to worry about it that I'll take it elsewhere. The day I picked it up, the same engine code came back on. So a week and a half and neither problem was resolved. Fast forward to that weekend. We parked on a hill so we needed to use the ebrake. THE RELEASE SWITCH WAS REMOVED. We had no way to release the brake. So our family with a toddler and baby were stuck without a car to drive home in the middle of the night. We ended up having to have it towed and family come from out of town to get us home. I'm beyond fed up with their lack of communication and lack of know how when it comes to fixing vehicles. NOW on top of all of the problems I've already had, they owe me over $1000 from a canceled warranty and I still have yet to receive my money. And the finance guy laughed at me when I, with every right, and very very mad and frustrated with these ongoing problems. I have a warranty and lifetime oil changes with them and you can bet that they will be the last place I ever take my business to. Don't waste your time at this business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hello, We're regretful about your recent experience with communication and timely service. Your frustrations are acknowledged concerning the issues you've been experiencing with your recent purchase, especially when you have young ones. If you are willing, we'd like an opportunity to make things right - if you're open to discussing this further please reach out at your earliest convenience so we can work towards resolving these issues together. Thank you, Guy Germann - Sales Manager - 541-434-3324

Show full review
5.0

This is a very good friendly dealership and have always

This is a very good friendly dealership and have always felt glad we chose this dealership to buy from and have service with.

5.0

This is a very good friendly dealership and have always

This is a very good friendly dealership and have always felt glad we chose this dealership to buy from and have service with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing review of your sale and service experience with our team! We're so glad to know you've had positive experiences with us at Lithia Chrysler Dodge Jeep Ram Fiat of Eugene! We appreciate your support and look forward to continuing our service for you. Safe travels ahead!

Show full review
1.0

Im disappointed that I have to give them one star.

Im disappointed that I have to give them one star. Their service department doesn’t deserve it. Do not dismiss the bad reviews. These are accurate warnings and similar to what our family experienced. Beware

1.0

Im disappointed that I have to give them one star.

Im disappointed that I have to give them one star. Their service department doesn’t deserve it. Do not dismiss the bad reviews. These are accurate warnings and similar to what our family experienced. Beware

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, We're regretful to learn about your recent dissatisfaction with your experience. If you are willing, I'd like the opportunity to learn more about what happened so that we can improve moving forward. When you have the availability, please reach out to me directly. Thank you, Samuel Barnard - Service Department - samuelbarnard@lithia.com

Show full review
5.0

Wish the snacks were as good as the deals

Dylan has sold me 2 new vehicles this year. A 2023 Grand Cherokee and a 2023 Bighorn. And they were both the easiest buying experience Ive had, and Ive bought 6 vehicles from your dealership over the years. As we expand our business I plan on seeing Dylan and sending my people his way. He does it right.

5.0

Wish the snacks were as good as the deals

Dylan has sold me 2 new vehicles this year. A 2023 Grand Cherokee and a 2023 Bighorn. And they were both the easiest buying experience Ive had, and Ive bought 6 vehicles from your dealership over the years. As we expand our business I plan on seeing Dylan and sending my people his way. He does it right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

Show full review
1.0

I purchased a used vehicle earlier this year and quickly

I purchased a used vehicle earlier this year and quickly noticed indications of the air ride suspension not working properly. I took the vehicle to the dealership within the warranty period and they supposedly inspected the vehicle and confirmed nothing was wrong. I trusted Lithia had done their due diligence and were being honest when they said these symptoms were “normal”. Five months later, the air ride suspension in my vehicle is completely inoperable. I brought the vehicle back to Lithia, trusting they would do the right thing and make the necessary repair I had brought to their attention during the warranty period. Lithia inspected the vehicle again, confirmed the air ride suspension was in need of replacement/repair, and refused to admit to their neglect or take ownership of the issue and make it right. Supposedly my scenario was presented to the service and sales managers; I was not permitted to speak with them directly. The assistant manager relayed the conversation to me and advised me Lithia would not be making any concessions. While I understand and take ownership of the potential risks that come from buying a used vehicle, I trusted that Lithia, my “neighbor, who remains committed to the customer” would own their tag line. If I were experiencing an issue with my vehicle, other than the issue I brought to Lithia’s attention, that would fully be my responsibility and I own that.

1.0

I purchased a used vehicle earlier this year and quickly

I purchased a used vehicle earlier this year and quickly noticed indications of the air ride suspension not working properly. I took the vehicle to the dealership within the warranty period and they supposedly inspected the vehicle and confirmed nothing was wrong. I trusted Lithia had done their due diligence and were being honest when they said these symptoms were “normal”. Five months later, the air ride suspension in my vehicle is completely inoperable. I brought the vehicle back to Lithia, trusting they would do the right thing and make the necessary repair I had brought to their attention during the warranty period. Lithia inspected the vehicle again, confirmed the air ride suspension was in need of replacement/repair, and refused to admit to their neglect or take ownership of the issue and make it right. Supposedly my scenario was presented to the service and sales managers; I was not permitted to speak with them directly. The assistant manager relayed the conversation to me and advised me Lithia would not be making any concessions. While I understand and take ownership of the potential risks that come from buying a used vehicle, I trusted that Lithia, my “neighbor, who remains committed to the customer” would own their tag line. If I were experiencing an issue with my vehicle, other than the issue I brought to Lithia’s attention, that would fully be my responsibility and I own that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Sam Barnard, Service Manager

Consumer response

Thank you. Dane Paddock forwarded my email to Katelyn Gwin; she contacted me this morning to hopefully assist in navigating a mutually agreed upon resolution.

Show full review
See all 2527 reviews