Lithia Chrysler Jeep Dodge Ram FIAT of Eugene

4.1
(2,208 reviews)

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4.1
(2,208 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Eugene from DealerRater.

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4.0

Everything is great but service department needs a lot of

Everything is great but service department needs a lot of work maybe hire somebody can return phone calls…that would be amazing

5.0

Very positive experience.

Very positive experience. Brian was knowledgeable and didn't pressure me to purchase. Good experience.

5.0

I was taken care of very quickly when I arrived.

I was taken care of very quickly when I arrived. Your representative was pleasant and professional. Service was performed as needed.

5.0

Courteous and helpful staff and efficient, time saving

Courteous and helpful staff and efficient, time saving service. I had some recall work done on a Camry. Miss the popcorn!

Dealer response

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Lawson, Service Manager

5.0

Billy in service does everything right the first time.

Billy in service does everything right the first time.even got me a ride home.

Dealer response

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Joseph Lawson, Service Manager

5.0

Prompt work on same day schedule.

Prompt work on same day schedule. Great customer facilities. Follow up repairs were planned and cost reviewed

Dealer response

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Joseph Lawson, Service Manager

5.0

Dylon was awesome and got me financed and into a great

Dylon was awesome and got me financed and into a great car in just a few hours. I will definitely keep Lithia in my mind if I ever decide to buy another vehicle. I've even recommended him to a friend of mine who's looking to trade in her car.

Dealer response

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Robert Bennett | General Manager

5.0

This was one of the most pleasant car buying experiences

This was one of the most pleasant car buying experiences I’ve experienced. Josh Hogan was extremely helpful with both of our Jeep purchases.

Dealer response

Thank you so much for leaving this awesome review of our dealership. Josh truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

5.0

Great service.

Great service. I would highly recommend this dealership to my friends and family. I am pleased with the service I received.

Dealer response

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Joseph Lawson, Service Manager

5.0

The communication was excellent from start to finish.

The communication was excellent from start to finish. We knew exactly what services were being done. Also the work was done within the original time estimate.

Dealer response

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Lawson, Service Manager

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