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Service advisors repeatedly do not go the extra mile to
Service advisors repeatedly do not go the extra mile to help me. I have had 4-5 in the past 3 years. I have issues under warranty and I can’t get anyone to help me. Service advisors are supposed to contact the warranty holder and get authorization for work. Time and time again they try to push this off onto me the consumer , but in order for a repair to be authorized, the warranty company has to receive a request from a dealer by phone and computer or fax etc. my check engine light is turned off instead of diagnosed. I really wish I received better customer care but I have not
Fast and affishant would recommend definitely.
Fast and affishant would recommend definitely.thank you for your help never know when car is going to act up
Great service always willing to help out and give Great
Great service always willing to help out and give Great information. Great employees always pleasant to speak to.
Not greeted when I walked in.
Not greeted when I walked in. Ignored by 2 people and had to ask for help. Not greeted when came to pickup vehicle, had to ask fir help again. Told no coupons used even though I did and receipt showed this. I give courtesy drive 5 stars, he was great from start to finish
Personable, efficient, no pressure.
Personable, efficient, no pressure. As nice as the experience of buying a car can be.
This is a top notch dealership.
This is a top notch dealership. The salesman with whom I dealt, Deion German, was very professional, quick, and helpful.
My car is up and running.
My car is up and running. Appreciate the service. Great customer service. Fixed my car when nobody else could.
This was a factory recall for service.
This was a factory recall for service. Did a great job other than taking longer than expected
Pleasant buying experience.
Pleasant buying experience. Both the salesman and finance were great to work with. Purchased two vehicles and process went smoother than expected.
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
Booked appointment over a month out, first available.
Booked appointment over a month out, first available. Still took over 6 hours with no time estimate given at any point. Bulb that cost 80$ to replace elsewhere cost $200 here. Attempted to upcharge me over $1200 when what I needed and requested added up to less than $400. Felt ripped off, miscommunicated with, and taken advantage of. Now won't stop texting and emailing me for feedback, here you go.
I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Joseph Lawson, Service Manager