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Reviews

Average Ratings

4.5
17 lifetime reviews. Includes reviews of Subaru Of Bend from DealerRater.com
  • Overall Great Dealership!
    October 8, 2016

    The staff is always friendly in both sales and service, I would never go anywhere else. Customer service is a top priority for them in all departm...


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    The staff is always friendly in both sales and service, I would never go anywhere else. Customer service is a top priority for them in all departments. I would highly recommend them!

    Does recommend this dealer
    Came in for service or repair

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  • BEWARE, UNETHICAL, THIEVES
    September 13, 2016

    When we purchased our new Subaru, after negotiating the price and waiting for the car to come in, this dealership upped the price by $1500, a bait...


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    When we purchased our new Subaru, after negotiating the price and waiting for the car to come in, this dealership upped the price by $1500, a bait and switch. We should have walked away then. But we bought the car anyway, and also an extended service contract, of which Subaru of Bend did not come through on their end, and took $1500 from us and refused to reimburse us as verbally promised. The service department also told us that there were things wrong with our car which were not true. Beware of this dealership. They are unethical, will lie to your face, and have a longstanding reputation as such in this town. The owner, Matt Thomas will lie to your face and look you in the eye.

    Does not recommend this dealer

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  • Truly Exceptional Service!
    March 17, 2016

    Our salesman Joshua went above and beyond to make sure we got the car and deal we wanted. He was very helpful and knowledgable when answering all ...

    Subaru of Bend

    Gretchen, Thank you for the kind words. All of our Sales Consultants, Finance Managers, and Managers strive to give our customers a top notch exp...


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    Our salesman Joshua went above and beyond to make sure we got the car and deal we wanted. He was very helpful and knowledgable when answering all of our questions and concerns. Overall a haggle and worry free deal. Would recommend these guys to anyone!

    Does recommend this dealer
    Subaru of Bend

    Gretchen, Thank you for the kind words. All of our Sales Consultants, Finance Managers, and Managers strive to give our customers a top notch experience. Welcome to the Subaru of Bend Family.


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  • Our Second Purchase from Subaru of Bend
    February 22, 2016

    My husband had a great experience when he bought his new WRX from Subaru of Bend in January 2015. We didn't hesitate to come back to Subaru of Be...


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    My husband had a great experience when he bought his new WRX from Subaru of Bend in January 2015. We didn't hesitate to come back to Subaru of Bend to buy my Certified pre-owned 2013 Outback this weekend. I enjoyed working with Thayne Guymon. Thayne is friendly and professional, and was patient with helping me find the car that was right for me. I'm really loving my new car! Thanks, Thayne and Subaru of Bend!

    Does recommend this dealer

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  • The best car buying experience I have in 50 years
    November 13, 2015

    Very knowledgeable and helpful. No pressure at all!!! This is the best car buying experience I have ever had in 50 years of buying. I love the ...

    Subaru of Bend

    We are so happy to hear you had a great purchase!! Thank you!!


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    Very knowledgeable and helpful. No pressure at all!!! This is the best car buying experience I have ever had in 50 years of buying. I love the car, and I have already recommended Subaru of Bend to a friend. Thank you for helping me, not forcing me, to find the right car for my family.

    Does recommend this dealer
    Subaru of Bend

    We are so happy to hear you had a great purchase!! Thank you!!


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  • Not a perfect experience
    October 3, 2015

    We're happy with the car and the deal. The staff is knowledgeable, courteous and interested but not pushy. We had negotiated this new car purchas...

    Subaru of Bend

    Thank you for sharing your experience and we are glad that we were able to connect with you and make sure all of your concerns were remedied.


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    We're happy with the car and the deal. The staff is knowledgeable, courteous and interested but not pushy. We had negotiated this new car purchase from 200 miles away as this dealer had the only car in the state equipped exactly as we wanted When we, as promised, arrived in Bend the car had 230 miles on it and was very dirty inside and out. That was a real downer for someone expecting a shiny new car. The staff cleaned it up nicely for us (poor job on the windows) and after a test drive we did the paperwork and headed home to the Oregon Coast. There were some financial loose ends in our favor and the dealership failed to overnight a check to us as promised, and failed to return several subsequent phone calls we made. That was very frustrating and gave us the impression, because we were 200 miles from Bend, that the dealership thought we could safely be ignored. We did eventually receive the check. Thayne, our salesman, made a nice follow up call, who referred a warranty question to a colleague who hasn't returned our call. But all's well that ends well, and despite some rough spots, I would recommend Suburu of Bend.

    Does recommend this dealer
    Subaru of Bend

    Thank you for sharing your experience and we are glad that we were able to connect with you and make sure all of your concerns were remedied.


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  • Low pressure, customer focus
    July 7, 2015

    Entered the dealership, salesman engaged to answer questions, patiently waited while I looked around. Talked about golf a bit, and oh yes, cars, s...

    Subaru of Bend

    Thank you for your comments and glad you had a great purchase experience with us!!


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    Entered the dealership, salesman engaged to answer questions, patiently waited while I looked around. Talked about golf a bit, and oh yes, cars, specifically Subarus. I would describe myself as the customer who knows precisely what he is looking for, and they happened to have a used Outback that fit my specs. Dealing was straightforward. Set price, customer counteroffer, revise price, customer revises counteroffer, accepted! Not the stereotypical used car buying experience.

    Does recommend this dealer
    Subaru of Bend

    Thank you for your comments and glad you had a great purchase experience with us!!


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  • i will look to this dealership when I am ready to buy again.
    June 18, 2015

    This is my first Subaru! I was encouraged to get a Subaru by a variety of friends and of course the fact that dogs loves Subarus! I recommend Che...

    Subaru of Bend

    we look forward to having you in our Subaru family!! Glad you are pleased and thank you for the review!


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    This is my first Subaru! I was encouraged to get a Subaru by a variety of friends and of course the fact that dogs loves Subarus! I recommend Cheryl Suganuma with the internet department. Cheryl is delightful to work with and I was pleased with the information available and the treatment i received. i look forward to years of good relationships with this dealer and the people there!

    Does recommend this dealer
    Subaru of Bend

    we look forward to having you in our Subaru family!! Glad you are pleased and thank you for the review!


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  • New car purchase
    June 15, 2015

    Great experience with a new car purchase. Would highly recommend this dealership. The experience was hassle free and the employees were knowledgea...

    Subaru of Bend

    congratulations on your new car and thank you for the review!


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    Great experience with a new car purchase. Would highly recommend this dealership. The experience was hassle free and the employees were knowledgeable and freindly. Overall best new car purchase.

    Does recommend this dealer
    Subaru of Bend

    congratulations on your new car and thank you for the review!


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  • Always consistent and reliable.
    May 22, 2015

    My wife and I have just purchased our 2nd Outback from Subaru of Bend. We moved to this area from Portland a couple years ago and have been using ...

    Subaru of Bend

    congratulations on your second Subaru and thank you for choosing Subaru of Bend!


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    My wife and I have just purchased our 2nd Outback from Subaru of Bend. We moved to this area from Portland a couple years ago and have been using this service center exclusively since then. I haven't needed service yet on our new car but every time I had our '12 in they were always prompt and friendly. They even noticed a manufacturing flaw in one of the side mirrors glass before we took delivery of our new Outback and had ordered the replacement part before it was even a hassle for me. They strive to go above and beyond and do what it takes to get the job done, I've always felt that customer satisfaction was a high priority for them. They'll be taking care of all the service needs for our new car for years to come. Check them out.

    Does recommend this dealer
    Came in for service or repair
    Subaru of Bend

    congratulations on your second Subaru and thank you for choosing Subaru of Bend!


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