Mercedes-Benz of Eugene

1.0 out of 5 (1.0) 6 reviews

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Reviews

1.0 out of 5 1.0
6 lifetime reviews.
  • February 1, 2014

    Although I had a rough start with miscommunication, in the end the Dealership Sales Manager made good on offers and saw the deal through. The final de...al was fast and professional. They stayed late, and really tried to make up for bad previous experience. After that, the dealership went above and beyond to create customer satisfaction. I was very busy after I bought the car and was not able to take advantage of the service offers or respond to my update. The dealership is really too far away to use for regular service but believe they would have attention to detail. The car was delivered in spotless condition.

    5.0 out of 5
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    4.0 out of 5
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    2.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 1.0 out of 5
    June 17, 2016

    They can't take the time to take down a listing that is no longer available. I contacted them 2 times, probably close to a week ago, about a car they ...have it listed and their excuse was that cars.com don't operate in real time. Really?? Take the stupid car down already !!!

    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. Our inventory is posted automatically through our software. When a car is sold, it pulls the ad off after the vehicle h...as been delivered and the paperwork is complete. Sorry for the mix-up. Hope this better explains how our system works on the internet. Ralph Parshall General Manager


  • 2.0 out of 5
    April 21, 2016

    For a smaller store, you would think they would try harder at earning your business...not so much. I don't think they care (or know) that people, like... myself, are willing to drive to Portland to save thousands..yes thousands of dollars, to get the same vehicle, with better service in my opinion, than what Inexperienced when I purchased my GLE350, recently.

    3.0 out of 5
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    3.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. We try very hard to meet all of our clients needs. Would you be kind enough to identify yourself, that I may research thi...s situation completely and better respond to your issue ? Ralph Parshall General Manager


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Mercedes-Benz of Eugene
2200 Martin Luther King Jr Blvd Eugene, OR 97401
New (541) 687-8888
Used (541) 687-8888
Service (541) 687-8888
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