Mercedes-Benz of Eugene

Reviews

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6 lifetime reviews.

  • 1.0 out of 5
    June 17, 2016

    They can't take the time to take down a listing that is no longer available. I contacted them 2 times, probably close to a week ago, about a car they have... it listed and their excuse was that cars.com don't operate in real time. Really?? Take the stupid car down already !!!

    3.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. Our inventory is posted automatically through our software. When a car is sold, it pulls the ad off after the vehicle h...as been delivered and the paperwork is complete. Sorry for the mix-up. Hope this better explains how our system works on the internet. Ralph Parshall General Manager

  • 2.0 out of 5
    April 21, 2016

    For a smaller store, you would think they would try harder at earning your business...not so much. I don't think they care (or know) that people, like... myself, are willing to drive to Portland to save thousands..yes thousands of dollars, to get the same vehicle, with better service in my opinion, than what Inexperienced when I purchased my GLE350, recently.

    3.0 out of 5
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    3.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. We try very hard to meet all of our clients needs. Would you be kind enough to identify yourself, that I may research thi...s situation completely and better respond to your issue ? Ralph Parshall General Manager

  • February 1, 2014

    Although I had a rough start with miscommunication, in the end the Dealership Sales Manager made good on offers and saw the deal through. The final deal... was fast and professional. They stayed late, and really tried to make up for bad previous experience. After that, the dealership went above and beyond to create customer satisfaction. I was very busy after I bought the car and was not able to take advantage of the service offers or respond to my update. The dealership is really too far away to use for regular service but believe they would have attention to detail. The car was delivered in spotless condition.

    5.0 out of 5
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    4.0 out of 5
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    2.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 12, 2013

    Wow, after driving company cars for quite a while I hoped that car buying experience would have improved over the last 15 years. But no, even at this Mercedes... dealership I had deceptive experience. During this cat and mouse game the management had a soft spoken customer service respond to my online request acting non pushy, friendly and just checking in. When I finally made a counter offer before 5:00 pm yesterday I was told the manager was gone for the day and she could not approve it. Really? No manager anywhere at a huge dealership? I being sucked in at this point --- took the bait and waited until the next day and received an e-mail that said yes they will accept my offer. Great news right? Buyer beware. This was a game to get me to drive two hours to the dealership. Had I not been smart enough to ask for a written confirmation of the deal -I would be have been fish on a hook for this dealership. I told them I needed a confirmation of the car vin and confirmed price in e-mail- before I make the drive. I even told them I would send them proof of new insurance for this car vin. Over the course of several hours while buying insurance, making arrangement to drive there -suddenly an e-mail arrives -NOPE no confirm of the car and price deal -instead a note telling me that someone came in that morning and made an offer and it was in finance. Hmm, let's check the facts, I accepted the offer at 12:30 today, therefore they already knew the car was in process of being sold. All this is documented in e-mail to and from the dealership and myself. Then they actually had the gall to say: gosh too bad you did not put a deposit on the car LAST NIGHT! Yet my e-mail last night from them said they could not approve the deal because at 5:pm NO MANAGER WAS ON THE LOT!!! Again, I find it hard to believe that a large dealership would not have a manager on the lot the entire time it is open. When I called today to complain about this experience to the manager -surprise -no one called me back. While some may have had good experiences here, my experience was deceptive. The sad part is I am the best kind of customer, cash, no huge demands, just wanted to buy a car and leave-with no drama. Where is a dealership for people like us who do not want the deceptive car drama? All of my communication is backed up by e-mail from this dealership. I won't hold my breath that a manager will call to try and remedy. But if that happens I am a fair person and will update this review.

    1.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    September 30, 2012

    Mercedes Benz of Eugene is a top class dealership. Although I bought a used car I was treated with great respect and consideration. They made sure I... was happy with my purchase by answering my questions about the car. They made the effort to solidify my relationship with the dealership. I feel I have a partner as long as I own the car and I hope my next car comes from this dealership. I give them my highest recommendation.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 27, 2011

    we are in the midst of purchasing our third mercedes from this dealership. i am not an automobile enthusiast, but i do want the very best and safest car... for my family, and i want an enjoyable experience. from the initial visit to the dealership to the purchase process to the follow-up service, i have never had a better experience. our salesman at the dealership is john broadbent and i would recommend him without reservation.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?