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Mercedes-Benz of Eugene

(128 reviews)
Visit Mercedes-Benz of Eugene
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm Closed
Sunday 11:00am–5:00am Closed

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New (541) 393-9539 (541) 393-9539
Used (541) 543-2153 (541) 543-2153
Service (541) 393-8894 (541) 393-8894

Inventory

See all 155 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2023.
At Mercedes-Benz of Eugene we focus on you our customer. We are proud to bring you a history of innovation performance safety and style backed by service that is world-renowned. At Mercedes-Benz of Eugene we like seeing our customers drive off in their dream car. Your car buying experience will be the beginning of a great relationship built on trust service and smiles. Whether you're looking for a new pre-owned vehicle or Sprinter you'll find one just right for you. Visit us today to experience Mercedes-Benz the best or nothing.
World Class In Everything We Do.

Service center

Phone number (541) 393-8894

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(128 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Eugene from DealerRater.

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I recently purchased a 2015 Mercedes C400 from this

I recently purchased a 2015 Mercedes C400 from this dealership and had the car transported to New Jersey. While there were a few initial hiccups I have to give credit where it’s due. Despite the rocky start, the team, and particularly the sales manager Israel, stepped up and made things right. They took responsibility, reimbursed me for the unexpected costs, and showed a genuine effort to correct the situation. It’s rare these days to see a dealership follow through on their word, especially after the sale is complete. I really appreciate their professionalism and commitment to customer satisfaction. Mistakes happen, but what matters is how a business handles them, and in the end, they handled it well. Overall, I had a great experience, and I really do enjoy my new car!

I recently purchased a 2015 Mercedes C400 from this

I recently purchased a 2015 Mercedes C400 from this dealership and had the car transported to New Jersey. While there were a few initial hiccups I have to give credit where it’s due. Despite the rocky start, the team, and particularly the sales manager Israel, stepped up and made things right. They took responsibility, reimbursed me for the unexpected costs, and showed a genuine effort to correct the situation. It’s rare these days to see a dealership follow through on their word, especially after the sale is complete. I really appreciate their professionalism and commitment to customer satisfaction. Mistakes happen, but what matters is how a business handles them, and in the end, they handled it well. Overall, I had a great experience, and I really do enjoy my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Brett was exceptional and the other members of the team

Brett was exceptional and the other members of the team were great. They were so helpful and courteous

Brett was exceptional and the other members of the team

Brett was exceptional and the other members of the team were great. They were so helpful and courteous

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Brett and our team at Mercedes-Benz of Eugene provided exceptional service. Thank you for sharing your experience! Safe travels!

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Matthew (Service Dept) is excellent…as always!

Matthew (Service Dept) is excellent…as always! I will continue to have my MB serviced there☺️

Matthew (Service Dept) is excellent…as always!

Matthew (Service Dept) is excellent…as always! I will continue to have my MB serviced there☺️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting Matthew & the Mercedes-Benz of Eugene team with your service needs! We're grateful for your support and look forward to seeing you next time!

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Service was easy to set up.

Service was easy to set up. Everyone is always friendly and helpful. We appreciated getting us finished up in a quick timeframe.

Service was easy to set up.

Service was easy to set up. Everyone is always friendly and helpful. We appreciated getting us finished up in a quick timeframe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that setting up service was a breeze and our team at Mercedes-Benz of Eugene provided friendly assistance. Thank you for sharing your experience, and we look forward to serving you again!

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Brett, over at Mercedes-Benz of Eugene was one of the

Brett, over at Mercedes-Benz of Eugene was one of the most knowledgeable and easy to work with care salesman I’ve ever worked with. I’d highly recommend Mercedes-Benz of Eugene to anyone looking to buy a nice car from nice people!

Brett, over at Mercedes-Benz of Eugene was one of the

Brett, over at Mercedes-Benz of Eugene was one of the most knowledgeable and easy to work with care salesman I’ve ever worked with. I’d highly recommend Mercedes-Benz of Eugene to anyone looking to buy a nice car from nice people!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ryno45, thank you for the glowing recommendation! We're delighted to hear Brett provided such a great experience at Mercedes-Benz of Eugene. Enjoy your new ride!

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I had a very nice experience purchasing a car that I

I had a very nice experience purchasing a car that I really am enjoying driving every day. Sales staff was great and the dealership was Amazing

I had a very nice experience purchasing a car that I

I had a very nice experience purchasing a car that I really am enjoying driving every day. Sales staff was great and the dealership was Amazing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Jeffrey! We're delighted to hear you had a wonderful experience with our sales team at Mercedes-Benz of Eugene! Enjoy driving your car, and thank you for the kind words about our dealership.

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Excellent last minute service on Christmas Eve that was

Excellent last minute service on Christmas Eve that was not expected. Quick service with excellent customer care from Shawn!

Excellent last minute service on Christmas Eve that was

Excellent last minute service on Christmas Eve that was not expected. Quick service with excellent customer care from Shawn!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Elizabeth, we're delighted to hear that Shawn and the team at Mercedes-Benz of Eugene provided you with excellent service on Christmas Eve. Thank you for sharing your experience! Safe travels!

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Jason and his team are outstanding in every way…they go

Jason and his team are outstanding in every way…they go out of their way to make sure that us customers are 100 percent satisfied…5 stars for sure.

Jason and his team are outstanding in every way…they go

Jason and his team are outstanding in every way…they go out of their way to make sure that us customers are 100 percent satisfied…5 stars for sure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic feedback! We're delighted to hear that Jason and his team at Mercedes-Benz of Eugene provided such an outstanding experience. We appreciate your support and look forward to serving you again in the future!

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They are very professional.

They are very professional. I appreciate that they work to meet my needs and expectations.

They are very professional.

They are very professional. I appreciate that they work to meet my needs and expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to be of assistance, Brian! Thank you for choosing Mercedes-Benz of Eugene!

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Very courteous and attentive, always makes us feel

Very courteous and attentive, always makes us feel comfortable, and responds back quickly when we have questions

Very courteous and attentive, always makes us feel

Very courteous and attentive, always makes us feel comfortable, and responds back quickly when we have questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We're delighted to hear that our team at Mercedes-Benz of Eugene made your experience comfortable and responsive. We look forward to assisting you with any future needs!

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