Courtesy Subaru

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 24, 2020

    Was not expecting to buy a car so far from home. But they were extremely nice and fair. They helped all along the way including weeks after the sale.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Paul. Thank you and we hope to see you ag...ain down the road!

  • 5.0 out of 5
    August 10, 2020

    Very professional and reliable , I use them for all my needs

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    Came in for service or repair
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    Dealer Response

    Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be mo...re than happy to assist you! Safe travels!

  • 5.0 out of 5
    July 31, 2020

    Oil change , tire rotation and air filter.Also am interested in a new Outback. Will make another trip when they get their Outbacks that we?re in transit.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you, Jim! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any further questio...ns, please don't hesitate to reach out!

  • 5.0 out of 5
    June 8, 2020

    3 weeks ago I have been dealing at Courtesy for a few years now. I cannot say enough good about this dealership, from the service department, to sales... staff and finance. Service work has always been over and above my expectations....no stones left unturned, very thorough, up front, and reasonably priced. Duane, Jason and all those in service are all top notch. The sales team are very helpful, professional and knowledgeable. Every time I have had an issue or question or concern, they have been right there to offer opinion, information, and guidance, led by Darek Bray. Andy Hamilton was my salesman on this purchase today and his quiet demeanor and understanding of my situation is what made me walk into the showroom, which by the way is empty because of Covid I presume. But Andy listened to me and walked beside me from my first sentence, to until I emptied my old car's contents into my new one. He was still working on clearing out any remaining items from my trade in as I drove off. He helped me to be calm and confident and was also open to the type of communication I needed to use (phone texting) and helped me to seal the deal. Financing is a scary thing for some like me. But both times I have made a deal with Courtesy, they have made it comfortable and easy for me. I am not an easy customer to get financing for. I have a few scrapes on my credit. What I thought, today, would be impossible, Cami pulled off even more than I had expected. As I sat in her office going over financing and signing papers, she did not rush through things, she wasn't about just getting the business done. She was genuine. She stopped and talked about life and things that had nothing to do with my car deal. She plainly wasn't just interested in getting all the papers done and moving to the next task. She took her time, explained every item to me, and was interested in what I had to say as a person. This was the most comfortable I have ever been in dealing on a car. It's my first brand new car and I will tell you I am sold on Courtesy Subaru for what they do for their customers. As I was finishing up in Cami's office, Duane from service came over and told me he appreciated me and was glad I was still part of the family. He didn't have to. Every time my car has been serviced there, it has come out freshly washed. They take a genuine interest in your investment and your safety. I HIGHLY recommend Courtesy Subaru and would over again. They have gone way past "earning" my business.

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    Shopped for a new car
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    Dealer Response

    Chet, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to... you again! Take care!

  • 5.0 out of 5
    June 5, 2020

    No complaints; always do a fine job. Appreciate their attention to the Covid 19 precautions

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    Dealer Response

    Marietta, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additio...nal needs or questions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    May 6, 2020

    Great customer service! The sales rep didn't try to push us and was very courteous and helpful. The buying process was smooth and painless as well.... We love our new Forester!

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    Dealer Response

    Thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional needs or questions, we ...will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    May 4, 2020

    Excellent buying experience. Kyle is a terrific sales person.

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    Shopped for a new car
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    Dealer Response

    Hi Yvonne, thank you so much for your positive comments about Courtesy Subaru! We hope you continue to choose us for all your automotive needs! Take c...are!

  • 5.0 out of 5
    April 27, 2020

    Good dealership with friendly employees. The service department takes good care of customers and vehicles. The owners are friendly and accessible if... you need to talk to them. Subaru wouldn't be nearly successful without dealers like Courtesy Subaru.

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    Dealer Response

    We really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    February 4, 2020

    The people that work at this facility treat you like a valued customer.

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    Dealer Response

    Hi Outback, thank you so much for your positive comments about Courtesy Subaru! Our team is available should you require any extra help.

  • 5.0 out of 5
    November 10, 2019

    All employees I dealt with at Courtesy Subaru Rapid City are very nice and well trained. I neither felt they are pushing me, nor felt neglected, which... gave me a very good impression. The dealership is very clean and comfy, you wont feel bored if you need to wait until they finish your car, hot and cold drinks and snacks are in good order and reflect the generosity of the place.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ahmed, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional needs or questio...ns, we will be more than happy to assist you! Safe travels!

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