Thunder Basin Ford, Llc

Reviews

4.6 out of 5 4.6
25 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 10, 2018

    Everything completed promptly and Dave gave me a ride back and forth. Thanks.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Bob, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we w...ill be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    June 1, 2018

    Friendly efficient service when I had our new F250 serviced.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 14, 2018

    Excellence service. Would recommend to others to utilize this dealer for their service needs.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    April 29, 2018

    Nice establishment with a nice and clean waiting area.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 26, 2018

    Thunder Basin Ford makes getting the oil changed on your vehicle so easy without having to make a appointment and the ladies at the service desk (Jennifer... and Teddi) are always so pleasant and nice

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Wendy, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

  • 5.0 out of 5
    March 20, 2018

    There is a knowledgeable, friendly staff & we felt we got a fair deal.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Clint, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be m...ore than happy to assist you! Safe travels!

  • 5.0 out of 5
    March 19, 2018

    Got me in and out quickly and the repairs have held up this long.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Bradley, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or ques...tions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    March 15, 2018

    The staff was fast and friendly at Thunder Basin Ford. I am always happy to have my Flex serviced there. They are also very attentive to my personal... needs. :-)

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    February 23, 2018

    Stopped in to get fuel filter changed and they got me in right away.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 2.0 out of 5
    January 27, 2018

    Staff in service area are not very pleasant to talk to or be around. I feel very uncomfortable when I bring my truck there for repairs or services. The... receptionist acts angry and will never smile when I explaining the service that I need done. She does not even say thank you, have a good day,

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Anjanette, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our bus...iness and resolve this matter for you, if we still can. Please give us a call at (307) 682-4735 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

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