Reviews
Write a reviewEveryone is very friendly and knowledgeable.
Everyone is very friendly and knowledgeable. I worked with Steve Northrop to order my latest RAM REBEL and got everything I wanted. I have been dealing with Steve and the gang at Crosstown for many many years! Never had a bad experience!!
Everyone is very friendly and knowledgeable.
Everyone is very friendly and knowledgeable. I worked with Steve Northrop to order my latest RAM REBEL and got everything I wanted. I have been dealing with Steve and the gang at Crosstown for many many years! Never had a bad experience!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Tom Ritchotte General Manager TRitchotte@crosstownmotors.net
Great communication, found me incentives I did not know
Great communication, found me incentives I did not know about, and they got me the business financing I needed. Thank you Josh and Chris!
Great communication, found me incentives I did not know
Great communication, found me incentives I did not know about, and they got me the business financing I needed. Thank you Josh and Chris!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review! We really appreciate your business. Tom Ritchotte General Manager TRitchotte@crosstownmotors.net
I knew what I wanted and didnt want and there was no
I knew what I wanted and didnt want and there was no pressure to change my mind. Being a female I wasnt talked down to which is usually how Im treated at car dealership. They were quick, efficient and friendly.
I knew what I wanted and didnt want and there was no
I knew what I wanted and didnt want and there was no pressure to change my mind. Being a female I wasnt talked down to which is usually how Im treated at car dealership. They were quick, efficient and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review! I really appreciate your business. Tom Ritchotte General Manager TRitchotte@crosstownmotors.net
David was our salesman and was great to deal with, knows
David was our salesman and was great to deal with, knows his products and the entire transaction went great !!
David was our salesman and was great to deal with, knows
David was our salesman and was great to deal with, knows his products and the entire transaction went great !!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review! I really appreciate your business. Tom Ritchotte General Manager TRitchotte@crosstownmotors.net
Very friendly staff, It was all about what we wanted in
Very friendly staff, It was all about what we wanted in a vehicle not just what they wanted to sell. Thank you Steve for making my purchase a pleasurable experience, we will be back!
Very friendly staff, It was all about what we wanted in
Very friendly staff, It was all about what we wanted in a vehicle not just what they wanted to sell. Thank you Steve for making my purchase a pleasurable experience, we will be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Tom Ritchotte General Manager TRitchotte@crosstownmotors.net
My 2014 Ram 3500 had a recall to check and replace any
My 2014 Ram 3500 had a recall to check and replace any defective wheel studs. First appt. determined there was an issue. Second appt. was to make the correction which was done BUT, on leaveing Crosstown, I had almost no brakes! Joe, the service advisor was good and took it right back in however, the truck had to be left an additional day to fix what ever the mechanic did to create the brake failure. Shouldn't the vehicle be checked for "all systems working before departure"? I might note here that the only time I bring my truck in is for recall work because of past attempt at ripping me off. I needed the headlight switch changed and was told it would be $315.00! REALLY! It is a $65.00 part and less than five minutes to change it! Watch out boys! It is the information age and it will bite you when you are deceptive!
My 2014 Ram 3500 had a recall to check and replace any
My 2014 Ram 3500 had a recall to check and replace any defective wheel studs. First appt. determined there was an issue. Second appt. was to make the correction which was done BUT, on leaveing Crosstown, I had almost no brakes! Joe, the service advisor was good and took it right back in however, the truck had to be left an additional day to fix what ever the mechanic did to create the brake failure. Shouldn't the vehicle be checked for "all systems working before departure"? I might note here that the only time I bring my truck in is for recall work because of past attempt at ripping me off. I needed the headlight switch changed and was told it would be $315.00! REALLY! It is a $65.00 part and less than five minutes to change it! Watch out boys! It is the information age and it will bite you when you are deceptive!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Nightsniper, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Tom Ritchotte General Manager TRitchotte@crosstownmotors.net
Josh Gooden was our salesman.
Josh Gooden was our salesman. He was great! He is very knowledgeable, friendly and helpful.
Josh Gooden was our salesman.
Josh Gooden was our salesman. He was great! He is very knowledgeable, friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Tom Ritchotte General Manager TRitchotte@crosstownmotors.net
Josh Gooden is the best.
Josh Gooden is the best. Would recommend him to anyone looking for a new vehicle. Very professional and super knowledgeable! Love my 2022 Jeep Compass Limited ! Thanks Josh!
Josh Gooden is the best.
Josh Gooden is the best. Would recommend him to anyone looking for a new vehicle. Very professional and super knowledgeable! Love my 2022 Jeep Compass Limited ! Thanks Josh!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We cannot thank you enough for your wonderful review of Crosstown Motors and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Tom Ritchotte General Manager TRitchotte@crosstownmotors.net
I've purchased before never again!
When Jeep Renegades came out, I could not order one. Service was horrible. When I took it in for service it was like walking in a mens locker room. And I had to choose a service program that made my payments go way up from my payment plan.
I've purchased before never again!
When Jeep Renegades came out, I could not order one. Service was horrible. When I took it in for service it was like walking in a mens locker room. And I had to choose a service program that made my payments go way up from my payment plan.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Tom Ritchotte General Manager TRitchotte@crosstownmotors.net
Very relaxing, knowledgeable, friendly. Bob Rayburn was...
Very relaxing, knowledgeable, friendly. Bob Rayburn was very professional, knowledgeable, and friendly. Our process to lease our new truck was quick. Never dreamed we would drive home with it. Was going to compare shop at another dealership, but the whole staff was very pleasant and there was no pressure at any time. Would absolutely trade with Crosstown/Bob Rayburn again.
Very relaxing, knowledgeable, friendly. Bob Rayburn was...
Very relaxing, knowledgeable, friendly. Bob Rayburn was very professional, knowledgeable, and friendly. Our process to lease our new truck was quick. Never dreamed we would drive home with it. Was going to compare shop at another dealership, but the whole staff was very pleasant and there was no pressure at any time. Would absolutely trade with Crosstown/Bob Rayburn again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Tom Ritchotte General Manager TRitchotte@crosstownmotors.net
