Spearfish Motors Inc

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 17, 2019

    We were recently travelling across the country from Massachusetts when we experienced an engine problem with our Acadia. Being far from home, we stopped... into a large GMC dealeship for help. However, help we did not find. We were turned away after being told we would have to wait 3 weeks for service we needed. This was unacceptable to us, so we left and found Spearfish Motors. Such a friendly and accommodating dealership! The work was expedited, the repair was made immediately, and our vacation was able to continue without delay. Service Manager John Martin and his staff took a potential vacation-ruining situation and saved the day -- and the trip! Meeting the Spearfish Motors staff is part of our great adventure and memories. Thank you so much!

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    Dealer Response

    Robert, We are glad we could help, and hopefully the rest of your vacation was eventful in the ways you wanted. Also we appreciate you taking the ti...me to express your satisfaction with Spearfish Motors.

  • 5.0 out of 5
    April 16, 2019

    The experience at dealership was good, the quality of the Suburban with the plastic door panels by windows coming loose is very disappointing and with... a known problem the company should support an update and not require the owner to pay the high cost of parts.

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  • 5.0 out of 5
    March 27, 2019

    We shopped around for a new vehicle for several weeks and found our best deal at Spearfish Motors, It was not a high pressure sale. The company wanted... to make sure we got a vehicle with the base features, colors, and options we wanted. The salesman was very knowledgeable and listened to our concerns, , needs, and wants. All in all, it was a very good experience.

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    Shopped for a new car
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    Dealer Response

    Thank you Ken, first of all, for the opportunity to help you get in your next ride. But also for the kind words. We appreciate the time and effort i...t takes to pen a few words to express your satisfaction in our efforts. We like to hear that we did you good.

  • 5.0 out of 5
    May 2, 2017

    I regularly have my oil changed here (among other standard vehicle things); they are always very nice, helpful, efficient, and able to work with you. I... had a major repair done on my vehicle, they not only gave me a brand new 2017 to drive while mine was fixed, but gave me updates on cost and when my vehicle would be done. They also wash your vehicle each time you bring it in!! Simply great people, great service, and great business.

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    Came in for service or repair
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    Dealer Response

    Thank you K. We are grateful for the chance to serve your automotive needs. We also appreciate your taking time to leave us feedback.

  • 5.0 out of 5
    January 18, 2017

    OIl change and rotation of tires.. I even got my truck washed , it was great !!!

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    Dealer Response

    Thank you very much Corbin. We appreciate your kind feedback and the opportunity to serve you.

  • 5.0 out of 5
    December 7, 2016

    Professional service that is consistently high in quality.

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    Dealer Response

    Thank you Terry. We appreciate your kind feedback and the opportunity to serve you.

  • 5.0 out of 5
    December 5, 2016

    Very good to deal with. The vehicle was clean and ready to go when we got there. Thank you Steve !

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much Vicki for the kind words and your business, we appreciate it.

  • 5.0 out of 5
    November 11, 2016

    I live in Bellevue Washington and purchased a car from Spearfish Motors in South Dakota. They did a great job of remote purchase and Jason was very honest... in describing the state of the vehicle - which was important since I was buying sight unseen.

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    Shopped for a used car
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    Dealer Response

    Thank you very much for the kind words. We appreciate your business.

  • 3.0 out of 5
    June 25, 2016

    I brought my truck in for an oil change and a new set of wipers. I run Mobil 1 synthetic in my truck and have had all of my oil changes done at Spearfish... Motors. This time they put in conventional oil, I thought that their computers would have remembered. Also, the wipers that I had requested to be changed were inspected and deemed OK, they still streak the windshield. This is the first experience that has been less than perfect in all of my time dealing with Spearfish Motors.

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    Dealer Response

    Sorry "gigg." This is totally on us. Previously we forgot to enter a note on your account about the Mobil 1. It won't happen again. As far as the wipe...rs - we are careful to not do any work that isn't necessary, and the wipers looked fine. We should have actually tested them. We appreciate your comments.

  • 5.0 out of 5
    June 10, 2015

    My Escalade's transmission began slipping near Sturgis, SD I replaced a quart of transmission oil, continued to drive and had to stop in Spearfish for... the night. Driving on in 2nd gear was not an option for me. Called Spearfish GMC in the morning and I went in to service with an anxious affect. Not long after I was told the bad news. Went to examine the findings and had no choice but to replace the transmission, for me, this was the only plausible answer. Transmission had to be delivered from Colorado and to my surprise, I was up and running in less than 2 days. Who would have ever thought. We have been in WA state for several days now and the transmission runs very well. I am at a loss for words, in expressing my gratitude. The teamwork and professionalism displayed to me was above reproach. Thank-you Dean, and your team of professionals, for the prompt and courteous service provided me.

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    Came in for service or repair
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    Dealer Response

    Thank you David for your kind words and the opportunity to assist you.

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