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Great sales staff, terrible service department.
I have purchased four trucks from these folks when they were McMahons and always had great service. Since the sale and move to Hyde park I can’t say the same. The sales staff seems pretty reasonable but the service department is terrible. They tried to scam me on an un necessary “repairs” and ended up keeping my truck three days longer than they said it would take, then had to take it back two more days after that. I’d like to say I’m keeping my business local and shop there again because good experiences with the sales staff but I’ll try other dealerships in the future.
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (802) 851-5195 to discuss your concerns, as your satisfaction is of utmost importance to us.
Great Customer service
I had great experience with this dealership such amazing people they work with you well. I had a few things I noticed with my car and they took it right away to fix it. I highly recommend them great customer Service
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lamoille Valley Chevrolet! Thanks again for the recommendation, and have an amazing day!
best experience buying a car! we were in a hard spaot when it came to our curent car and they worked with us to make sure we could get into a car ASAP. our salesman Donny cota was VERY knowledgeable, friendly and worked hard to make the sale happen.
Hi, we're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
I’d say one of the best car buying experiences I’ve ever...
I’d say one of the best car buying experiences I’ve ever had. From start to finish. No BS. Donny made it quick and easy
I would like to thank you for checking out my car and...
I would like to thank you for checking out my car and making sure it is safe. Great job and great service and I will come back.
Excellent customer service!
Dropped off my Sierra 2500 for inspection, oil change, and to have the summer tires put on. I was notified by Monica from the service department that the current condition of the brakes would not allow the truck to pass inspection. I was not surprised as the truck is 5 years old and has just over 80K on it and these were the original brakes all the way around. I had dropped my truck off that morning planning on a few hours in the shop and then was going to pick it up after my short day of work that day. With the brake work it was going to add another several hours to the work. I asked Monica about a loaner vehicle since I live 45 minutes away. The dealership gave me a loaner vehicle at no charge and without any issue. The next day I picked my truck up and it was noticed to be making a grinding noise from one of the brakes. I took the truck back to the dealership. It was a Saturday and they only had about an hour left of business that day when I arrived. They had a tech come right out and look at the truck. They again offered me the same loaner truck,which by the way was an almost brand new Silverado crew cab. Really nice when you buy a full size truck to be given the same as a loaner and not some tiny little car. I was understanding with the dealership as I know sometimes it may even be a parts issue not so much human error, and they were great to work with the entire time. The service manager (Todd) even called me and asked if I wanted him to drive the truck home that afternoon and meet me half way to my house so I didn't have to take the loaner all the way back (45 minutes each way). Great customer service from everyone I dealt with!!!
Bought new tires in March. It took them 2 hours to change them. They claimed it was because they were "low profile" tires. Really? Had to get one of those tires replaced today along w/an oil change. I was there again for TWO hours, to change one tire and an oil change. Checked in around an hour and a half, because no one came to talk to me. They said they had to go into town to get the correct oil filter. REALLY? So that's two visits that I've come away from angry and stressed. Just another lousy mechanic in Lamoille County that I will NOT be recommending to anyone.
GREAT SERVICE AND HELPFUL INSTRUCTIONS
Had our car inspected and the service department and sales people are awesome. I would recommend them to everyone. So helpful and they go above and beyond to make sure we knew what was going on. Got to catch upon 48 hrs on the tv in the waiting area!! Had coffee and popcorn! They replaced our rotors on the rear of the car.
I will go back next time!
Abbie was amazing and very helpful over then phone. Then I got there, I hate buying new cars because dealerships can be so pushy and judgmental. NOT AT MACMAHON! Just supper friendly and easy to work with. Brian and John were great. I highly recommend McMahon!
The service department and sales people are topnotch. I would recommend them to everyone. So helpful and they go above and beyond to make sure you're happy