Reviews
As usual I had a great experience with my f-150 purchase. This makes the 6th vehicle from FGT. From the sales floor to the financial dept. Great experience Great people. Thanks Marty.
As usual I had a great experience with my f-150 purchase. This makes the 6th vehicle from FGT. From the sales floor to the financial dept. Great experience Great people. Thanks Marty.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pete Hayes was fabulous. Knowledgable, Helpful,Very professional. He made the process easy and made our decision to buy the Expedition a no brainer. Our compliments to the team.
Pete Hayes was fabulous. Knowledgable, Helpful,Very professional. He made the process easy and made our decision to buy the Expedition a no brainer. Our compliments to the team.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, James, for your kind words! We're thrilled to hear that Pete provided you with such a great experience at Fox Grand Traverse. We're glad he helped make your decision to buy the Expedition easy. Your compliments will certainly be shared with the team. We look forward to serving you again in the future! Best, Tom Gordon, tgordon@foxmotors.com
I bought my truck last June from Fox Grand Traverse Ford the process with JohnSealy was great. I had some issues with Fox Ford CadillacMichigan. I called Steve the service manager at fox grand traverse Ford. He immediately got to the bottom of it I couldn't thank him enough he handled all the issues did excellent job taking care of my issues with my truck
I bought my truck last June from Fox Grand Traverse Ford the process with JohnSealy was great. I had some issues with Fox Ford CadillacMichigan. I called Steve the service manager at fox grand traverse Ford. He immediately got to the bottom of it I couldn't thank him enough he handled all the issues did excellent job taking care of my issues with my truck
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Phillip! We’re thrilled to hear that John and Steve provided you with such great service during your truck purchase and post-purchase experience. At Fox Grand Traverse, we strive for excellence, and it’s rewarding to know that we met your expectations. If you ever need anything else, please don’t hesitate to reach out. We look forward to assisting you again! Best, Tom Gordon, tgordon@foxmotors.com
I prearranged to have service on my F150 while I was going to be out of the country for a week. Despite prior communication, when I left it for service I had to explain everything over again. Then while travelling en route abroad, I received a phone message confirming my request (3rd conversation) and then telling me there would be a $155 for evaluation, for each complaint. The service requested was for running boards that no longer retract and were frozen in the down position and a jammed tailgate ladder release mechanism. They determined both needed replacement: $1936.47 for the tailgate release and $2484.22 for the power running boards. In addition, they did a multipoint inspection and 5 items that 'may need performed for maintenance, to the tune of $1276.38 ( including $510 to replace the spark plugs!!). I declined all services, as spending $4400 for retractable running boards and a tailgate step which are not necessary seemed excessive. I asked to just disable the running boards, so I don't have to hear the motor constantly trying to retract the boards while driving. I ended spending $342 just to tell me what I already knew for 'diagnostics' and to top it off they would not accept a credit card without an additional 3% fee! So, I couldn't prepay and pick the truck up Sunday night but had to get a lift Monday morning to pay with a check to avoid additional unnecessary cost. And to rub salt in the wound, the motor for the running boards still is constantly trying to retract the boards while driving.....
I prearranged to have service on my F150 while I was going to be out of the country for a week. Despite prior communication, when I left it for service I had to explain everything over again. Then while travelling en route abroad, I received a phone message confirming my request (3rd conversation) and then telling me there would be a $155 for evaluation, for each complaint. The service requested was for running boards that no longer retract and were frozen in the down position and a jammed tailgate ladder release mechanism. They determined both needed replacement: $1936.47 for the tailgate release and $2484.22 for the power running boards. In addition, they did a multipoint inspection and 5 items that 'may need performed for maintenance, to the tune of $1276.38 ( including $510 to replace the spark plugs!!). I declined all services, as spending $4400 for retractable running boards and a tailgate step which are not necessary seemed excessive. I asked to just disable the running boards, so I don't have to hear the motor constantly trying to retract the boards while driving. I ended spending $342 just to tell me what I already knew for 'diagnostics' and to top it off they would not accept a credit card without an additional 3% fee! So, I couldn't prepay and pick the truck up Sunday night but had to get a lift Monday morning to pay with a check to avoid additional unnecessary cost. And to rub salt in the wound, the motor for the running boards still is constantly trying to retract the boards while driving.....
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand your frustration regarding the service on your F150, and I recognize the importance of clear communication and efficiency. Your feedback about the diagnostic fees and the issues with the running boards is greatly appreciated, and I would like to investigate this matter further. Please reach out to me directly at Fox Grand Traverse so I can better understand the situation. Your satisfaction is important to me, and I hope to have the opportunity to make things right. Best, Tom Gordon, tgordon@foxmotors.com
Front end repair was to take 3/4 days now on the 6 th week and still not done and no communication unless I call
Front end repair was to take 3/4 days now on the 6 th week and still not done and no communication unless I call
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Gary. I understand your frustration regarding the delay in the front end repair and the lack of communication. At Fox Grand Traverse, we strive to keep our customers informed and satisfied. I encourage you to reach out to me directly so I can address your concerns and provide you with an update. Your feedback is appreciated, and we look forward to resolving this for you. Best, Tom Gordon, tgordon@foxmotors.com
The mobile service was a great new feature! I had a simple recall and the tech could do it in our garage with no drive to the dealership!
The mobile service was a great new feature! I had a simple recall and the tech could do it in our garage with no drive to the dealership!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Regon! We're thrilled to hear that you enjoyed our mobile service feature at Fox Grand Traverse. It's great to know that our technician was able to assist you with your recall right in your garage. We appreciate your support and look forward to serving you again in the future! Best, Tom Gordon, tgordon@foxmotors.com
10000 mile checkup was performed well. Does that check up not include a standard software review? The software problem was not fixed.
10000 mile checkup was performed well. Does that check up not include a standard software review? The software problem was not fixed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback regarding your recent experience with us at Fox Grand Traverse, James. We appreciate your input about the 10,000-mile checkup and understand your concerns regarding the software review. While we strive to address all issues, certain software problems may require further investigation. Please feel free to contact us for a more thorough review of the software issue, and we'll be happy to assist you in resolving it. We look forward to serving you again! Best, Tom Gordon, tgordon@foxmotors.com
Very good communication, Online service Scheduling, repairs done in a professional manner and any unforeseen issues are reported to client
Very good communication, Online service Scheduling, repairs done in a professional manner and any unforeseen issues are reported to client
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Kevin! We appreciate your positive feedback about our communication, online scheduling, and the professionalism of our repair services. It's great to hear that we keep our clients informed about any unforeseen issues. At Fox Grand Traverse, we strive to provide the best experience possible. We look forward to seeing you again soon! Best, Tom Gordon, tgordon@foxmotors.com
The Service Writer - Steve W. - was very friendly and professional while writing up my service order. My vehicle was repaired quickly as promised.
The Service Writer - Steve W. - was very friendly and professional while writing up my service order. My vehicle was repaired quickly as promised.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Steven, for your wonderful feedback! We're thrilled to hear that Steve. provided friendly and professional service while assisting you with your vehicle. It's great to know that your repair was completed swiftly and to your satisfaction. We appreciate your recognition of our team's efforts at Fox Grand Traverse and look forward to serving you again in the future! Best, Tom Gordon, tgordon@foxmotors.com
Attention to fixing another warranty issue and making as simple for me as possible. Wish I could drive 1000 miles without an issue.
Attention to fixing another warranty issue and making as simple for me as possible. Wish I could drive 1000 miles without an issue.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Cheryl! We're glad to hear that you appreciated our attention to fixing your warranty issue and our efforts to make the process simple. At Fox Grand Traverse, we strive to provide a seamless experience for all our customers. We hope to serve you again in the future and wish you many trouble-free miles ahead! Best, Tom Gordon, tgordon@foxmotors.com