Reviews
The mobile service was a great new feature!
The mobile service was a great new feature! I had a simple recall and the tech could do it in our garage with no drive to the dealership!
The mobile service was a great new feature!
The mobile service was a great new feature! I had a simple recall and the tech could do it in our garage with no drive to the dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Regon! We're thrilled to hear that you enjoyed our mobile service feature at Fox Grand Traverse. It's great to know that our technician was able to assist you with your recall right in your garage. We appreciate your support and look forward to serving you again in the future! Best, Tom Gordon, tgordon@foxmotors.com
10000 mile checkup was performed well.
10000 mile checkup was performed well. Does that check up not include a standard software review? The software problem was not fixed.
10000 mile checkup was performed well.
10000 mile checkup was performed well. Does that check up not include a standard software review? The software problem was not fixed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback regarding your recent experience with us at Fox Grand Traverse, James. We appreciate your input about the 10,000-mile checkup and understand your concerns regarding the software review. While we strive to address all issues, certain software problems may require further investigation. Please feel free to contact us for a more thorough review of the software issue, and we'll be happy to assist you in resolving it. We look forward to serving you again! Best, Tom Gordon, tgordon@foxmotors.com
Very good communication, Online service Scheduling,
Very good communication, Online service Scheduling, repairs done in a professional manner and any unforeseen issues are reported to client
Very good communication, Online service Scheduling,
Very good communication, Online service Scheduling, repairs done in a professional manner and any unforeseen issues are reported to client
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Kevin! We appreciate your positive feedback about our communication, online scheduling, and the professionalism of our repair services. It's great to hear that we keep our clients informed about any unforeseen issues. At Fox Grand Traverse, we strive to provide the best experience possible. We look forward to seeing you again soon! Best, Tom Gordon, tgordon@foxmotors.com
The Service Writer - Steve W.
The Service Writer - Steve W. - was very friendly and professional while writing up my service order. My vehicle was repaired quickly as promised.
The Service Writer - Steve W.
The Service Writer - Steve W. - was very friendly and professional while writing up my service order. My vehicle was repaired quickly as promised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Steven, for your wonderful feedback! We're thrilled to hear that Steve. provided friendly and professional service while assisting you with your vehicle. It's great to know that your repair was completed swiftly and to your satisfaction. We appreciate your recognition of our team's efforts at Fox Grand Traverse and look forward to serving you again in the future! Best, Tom Gordon, tgordon@foxmotors.com
Attention to fixing another warranty issue and making as
Attention to fixing another warranty issue and making as simple for me as possible. Wish I could drive 1000 miles without an issue.
Attention to fixing another warranty issue and making as
Attention to fixing another warranty issue and making as simple for me as possible. Wish I could drive 1000 miles without an issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Cheryl! We're glad to hear that you appreciated our attention to fixing your warranty issue and our efforts to make the process simple. At Fox Grand Traverse, we strive to provide a seamless experience for all our customers. We hope to serve you again in the future and wish you many trouble-free miles ahead! Best, Tom Gordon, tgordon@foxmotors.com
The Lincoln Nautilus was taken for service, as scheduled.
The Lincoln Nautilus was taken for service, as scheduled. A loaner vehicle was provided. The work was completed ahead of the scheduled completion time and it was performed in excellent fashion.
The Lincoln Nautilus was taken for service, as scheduled.
The Lincoln Nautilus was taken for service, as scheduled. A loaner vehicle was provided. The work was completed ahead of the scheduled completion time and it was performed in excellent fashion.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We’re thrilled to hear that your Lincoln Nautilus service went smoothly and that you appreciated the loaner vehicle we provided. Our team at Fox Grand Traverse always strives to exceed expectations, and we're glad we could complete the work ahead of schedule. We look forward to serving you again! Best, Tom Gordon, tgordon@foxmotors.com
I believe that I've already responded to this survey some
I believe that I've already responded to this survey some time ago. Service was quick and very professional. My only surprised that you used oil that was not fully synthetic. Didn't know there was a blend. If Lincoln put it in it must be ok to use. Next time I will ask for fully synthetic. Technical provided me with my last service report and also provided me a list of future service recommendations. The best part of this service was it was my first one and it was Free.
I believe that I've already responded to this survey some
I believe that I've already responded to this survey some time ago. Service was quick and very professional. My only surprised that you used oil that was not fully synthetic. Didn't know there was a blend. If Lincoln put it in it must be ok to use. Next time I will ask for fully synthetic. Technical provided me with my last service report and also provided me a list of future service recommendations. The best part of this service was it was my first one and it was Free.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your thoughtful review, Ralph! I’m glad to hear that you found our service at Fox Grand Traverse to be quick and professional. It's great to know you appreciated the service report and future recommendations as well. We always strive to keep our customers informed. Regarding the oil, we understand the importance of preferences, and we encourage you to let us know your preferences next time. We look forward to serving you again and hope to see you soon! Best, Tom Gordon, tgordon@foxmotors.com
Good experience, worked with my budget and got me in the
Good experience, worked with my budget and got me in the car I was hoping for.
Good experience, worked with my budget and got me in the
Good experience, worked with my budget and got me in the car I was hoping for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Cody! We’re thrilled to hear that you had a great experience at Fox Grand Traverse and that we were able to work within your budget to get you in the car you were hoping for. We appreciate your feedback and look forward to serving you again! Best, Tom Gordon, tgordon@foxmotors.com
Edgar Guillen & Sue Perry were great &
Edgar Guillen & Sue Perry were great & everything went smoothly. Everyone that I talked to was very nice. The purchase was on 10-23-24
Edgar Guillen & Sue Perry were great &
Edgar Guillen & Sue Perry were great & everything went smoothly. Everyone that I talked to was very nice. The purchase was on 10-23-24
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Mark! We're thrilled to hear that your experience at Fox Grand Traverse was smooth and enjoyable. It's great to know that our team, including Sue and Edgar, was able to assist you well. We appreciate your kind words and hope to see you again soon whether it be for services, products, or sales! Best, Tom Gordon, tgordon@foxmotors.com
Great new facility designated just for trucks like my
Great new facility designated just for trucks like my Ford Transit HD van. Bill is an absolute onderful, pleasant manager. Veteran's discount is appreciated as well.
Great new facility designated just for trucks like my
Great new facility designated just for trucks like my Ford Transit HD van. Bill is an absolute onderful, pleasant manager. Veteran's discount is appreciated as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We at Fox Grand Traverse are thrilled to hear that you enjoyed our new facility designed for trucks, especially your Ford Transit HD van. It’s great to know that Bill made your experience pleasant, and we’re glad you appreciated the veteran's discount. We look forward to welcoming you back soon! Best, Tom Gordon, tgordon@foxmotors.com