Reviews
I bought my truck last June from Fox Grand Traverse Ford
I bought my truck last June from Fox Grand Traverse Ford the process with JohnSealy was great. I had some issues with Fox Ford CadillacMichigan. I called Steve the service manager at fox grand traverse Ford. He immediately got to the bottom of it I couldn't thank him enough he handled all the issues did excellent job taking care of my issues with my truck
I bought my truck last June from Fox Grand Traverse Ford
I bought my truck last June from Fox Grand Traverse Ford the process with JohnSealy was great. I had some issues with Fox Ford CadillacMichigan. I called Steve the service manager at fox grand traverse Ford. He immediately got to the bottom of it I couldn't thank him enough he handled all the issues did excellent job taking care of my issues with my truck
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Phillip! We’re thrilled to hear that John and Steve provided you with such great service during your truck purchase and post-purchase experience. At Fox Grand Traverse, we strive for excellence, and it’s rewarding to know that we met your expectations. If you ever need anything else, please don’t hesitate to reach out. We look forward to assisting you again! Best, Tom Gordon, tgordon@foxmotors.com
I prearranged to have service on my F150 while I was
I prearranged to have service on my F150 while I was going to be out of the country for a week. Despite prior communication, when I left it for service I had to explain everything over again. Then while travelling en route abroad, I received a phone message confirming my request (3rd conversation) and then telling me there would be a $155 for evaluation, for each complaint. The service requested was for running boards that no longer retract and were frozen in the down position and a jammed tailgate ladder release mechanism. They determined both needed replacement: $1936.47 for the tailgate release and $2484.22 for the power running boards. In addition, they did a multipoint inspection and 5 items that 'may need performed for maintenance, to the tune of $1276.38 ( including $510 to replace the spark plugs!!). I declined all services, as spending $4400 for retractable running boards and a tailgate step which are not necessary seemed excessive. I asked to just disable the running boards, so I don't have to hear the motor constantly trying to retract the boards while driving. I ended spending $342 just to tell me what I already knew for 'diagnostics' and to top it off they would not accept a credit card without an additional 3% fee! So, I couldn't prepay and pick the truck up Sunday night but had to get a lift Monday morning to pay with a check to avoid additional unnecessary cost. And to rub salt in the wound, the motor for the running boards still is constantly trying to retract the boards while driving.....
I prearranged to have service on my F150 while I was
I prearranged to have service on my F150 while I was going to be out of the country for a week. Despite prior communication, when I left it for service I had to explain everything over again. Then while travelling en route abroad, I received a phone message confirming my request (3rd conversation) and then telling me there would be a $155 for evaluation, for each complaint. The service requested was for running boards that no longer retract and were frozen in the down position and a jammed tailgate ladder release mechanism. They determined both needed replacement: $1936.47 for the tailgate release and $2484.22 for the power running boards. In addition, they did a multipoint inspection and 5 items that 'may need performed for maintenance, to the tune of $1276.38 ( including $510 to replace the spark plugs!!). I declined all services, as spending $4400 for retractable running boards and a tailgate step which are not necessary seemed excessive. I asked to just disable the running boards, so I don't have to hear the motor constantly trying to retract the boards while driving. I ended spending $342 just to tell me what I already knew for 'diagnostics' and to top it off they would not accept a credit card without an additional 3% fee! So, I couldn't prepay and pick the truck up Sunday night but had to get a lift Monday morning to pay with a check to avoid additional unnecessary cost. And to rub salt in the wound, the motor for the running boards still is constantly trying to retract the boards while driving.....
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand your frustration regarding the service on your F150, and I recognize the importance of clear communication and efficiency. Your feedback about the diagnostic fees and the issues with the running boards is greatly appreciated, and I would like to investigate this matter further. Please reach out to me directly at Fox Grand Traverse so I can better understand the situation. Your satisfaction is important to me, and I hope to have the opportunity to make things right. Best, Tom Gordon, tgordon@foxmotors.com
Front end repair was to take 3/4 days now on the 6 th
Front end repair was to take 3/4 days now on the 6 th week and still not done and no communication unless I call
Front end repair was to take 3/4 days now on the 6 th
Front end repair was to take 3/4 days now on the 6 th week and still not done and no communication unless I call
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Gary. I understand your frustration regarding the delay in the front end repair and the lack of communication. At Fox Grand Traverse, we strive to keep our customers informed and satisfied. I encourage you to reach out to me directly so I can address your concerns and provide you with an update. Your feedback is appreciated, and we look forward to resolving this for you. Best, Tom Gordon, tgordon@foxmotors.com
The mobile service was a great new feature!
The mobile service was a great new feature! I had a simple recall and the tech could do it in our garage with no drive to the dealership!
The mobile service was a great new feature!
The mobile service was a great new feature! I had a simple recall and the tech could do it in our garage with no drive to the dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Regon! We're thrilled to hear that you enjoyed our mobile service feature at Fox Grand Traverse. It's great to know that our technician was able to assist you with your recall right in your garage. We appreciate your support and look forward to serving you again in the future! Best, Tom Gordon, tgordon@foxmotors.com
10000 mile checkup was performed well.
10000 mile checkup was performed well. Does that check up not include a standard software review? The software problem was not fixed.
10000 mile checkup was performed well.
10000 mile checkup was performed well. Does that check up not include a standard software review? The software problem was not fixed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback regarding your recent experience with us at Fox Grand Traverse, James. We appreciate your input about the 10,000-mile checkup and understand your concerns regarding the software review. While we strive to address all issues, certain software problems may require further investigation. Please feel free to contact us for a more thorough review of the software issue, and we'll be happy to assist you in resolving it. We look forward to serving you again! Best, Tom Gordon, tgordon@foxmotors.com
Very good communication, Online service Scheduling,
Very good communication, Online service Scheduling, repairs done in a professional manner and any unforeseen issues are reported to client
Very good communication, Online service Scheduling,
Very good communication, Online service Scheduling, repairs done in a professional manner and any unforeseen issues are reported to client
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Kevin! We appreciate your positive feedback about our communication, online scheduling, and the professionalism of our repair services. It's great to hear that we keep our clients informed about any unforeseen issues. At Fox Grand Traverse, we strive to provide the best experience possible. We look forward to seeing you again soon! Best, Tom Gordon, tgordon@foxmotors.com
The Service Writer - Steve W.
The Service Writer - Steve W. - was very friendly and professional while writing up my service order. My vehicle was repaired quickly as promised.
The Service Writer - Steve W.
The Service Writer - Steve W. - was very friendly and professional while writing up my service order. My vehicle was repaired quickly as promised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Steven, for your wonderful feedback! We're thrilled to hear that Steve. provided friendly and professional service while assisting you with your vehicle. It's great to know that your repair was completed swiftly and to your satisfaction. We appreciate your recognition of our team's efforts at Fox Grand Traverse and look forward to serving you again in the future! Best, Tom Gordon, tgordon@foxmotors.com
Attention to fixing another warranty issue and making as
Attention to fixing another warranty issue and making as simple for me as possible. Wish I could drive 1000 miles without an issue.
Attention to fixing another warranty issue and making as
Attention to fixing another warranty issue and making as simple for me as possible. Wish I could drive 1000 miles without an issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Cheryl! We're glad to hear that you appreciated our attention to fixing your warranty issue and our efforts to make the process simple. At Fox Grand Traverse, we strive to provide a seamless experience for all our customers. We hope to serve you again in the future and wish you many trouble-free miles ahead! Best, Tom Gordon, tgordon@foxmotors.com
The Lincoln Nautilus was taken for service, as scheduled.
The Lincoln Nautilus was taken for service, as scheduled. A loaner vehicle was provided. The work was completed ahead of the scheduled completion time and it was performed in excellent fashion.
The Lincoln Nautilus was taken for service, as scheduled.
The Lincoln Nautilus was taken for service, as scheduled. A loaner vehicle was provided. The work was completed ahead of the scheduled completion time and it was performed in excellent fashion.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We’re thrilled to hear that your Lincoln Nautilus service went smoothly and that you appreciated the loaner vehicle we provided. Our team at Fox Grand Traverse always strives to exceed expectations, and we're glad we could complete the work ahead of schedule. We look forward to serving you again! Best, Tom Gordon, tgordon@foxmotors.com
I believe that I've already responded to this survey some
I believe that I've already responded to this survey some time ago. Service was quick and very professional. My only surprised that you used oil that was not fully synthetic. Didn't know there was a blend. If Lincoln put it in it must be ok to use. Next time I will ask for fully synthetic. Technical provided me with my last service report and also provided me a list of future service recommendations. The best part of this service was it was my first one and it was Free.
I believe that I've already responded to this survey some
I believe that I've already responded to this survey some time ago. Service was quick and very professional. My only surprised that you used oil that was not fully synthetic. Didn't know there was a blend. If Lincoln put it in it must be ok to use. Next time I will ask for fully synthetic. Technical provided me with my last service report and also provided me a list of future service recommendations. The best part of this service was it was my first one and it was Free.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your thoughtful review, Ralph! I’m glad to hear that you found our service at Fox Grand Traverse to be quick and professional. It's great to know you appreciated the service report and future recommendations as well. We always strive to keep our customers informed. Regarding the oil, we understand the importance of preferences, and we encourage you to let us know your preferences next time. We look forward to serving you again and hope to see you soon! Best, Tom Gordon, tgordon@foxmotors.com