Mercedes-Benz of Traverse City

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
283 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    April 19, 2021

    Even though I'm from out-of-state, I was able to schedule an appointment very quickly and with no hassle. I received updates regarding my repairs and... was contacted promptly when my car was ready.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Monica, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us f...or anything else. Thank you for choosing Mercedes-Benz of Traverse City's Service Department. Sincerely, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    March 29, 2021

    Very seamless. Ashley was a huge help and very knowledgeable regarding the mechanical issues and recalls we were dealing with. The use of a loaner also... made the distance and time problem disappear. Very Professional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Raymond, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thoroug...h service you received from us. If there is anything more that we can do please come back and see us again. Sincerely, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    February 4, 2021

    Good service and excellent employees. However, the service area is NOT large enough for your service volume. Especially the wash and detail portion of... the dealership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ken, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and... improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    January 30, 2021

    Fox Mercedes was timely, communicative, and professional. You were also very accommodating! I made mention that I would like to look at a GLB as I am... thinking about my next vehicle. Your service coordinator made sure I drove a GLB as my loaner!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the glowing review, Ann! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't he...sitate to contact me or visit us if you need anything else. Sincerely, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    December 5, 2020

    Top notch. Everyone knows there responsibilities and takes them seriously. Very pleasant, as well. It's a pleasure to have everything run smoothly!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Vickie, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Mercedes-Benz of Traverse ...City. If there is anything more that we can do, please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    December 5, 2020

    Everything was done on time and at the amount promise. They are so friendly and professional. The experience in the garage and knowledge at check in is... unsurpassed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback... with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Mercedes-Benz of Traverse City Team

  • 4.0 out of 5
    November 30, 2020

    Convenient because they pick up my car. I live 160 miles away so it is a long round trip for me.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If... there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    November 19, 2020

    very thorough took time to explain which parts were needed, available and could be ordered. we will see how all works out when car comes out of storage... in spring

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bob, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy tha...t they were there to take care of you! Thank you again and we look forward to working with you in the future! All the best, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    November 17, 2020

    I like the fact that the guys drove my car home with another car so that they could head on back in the second car to the Mercedes Place

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate the kind words, Carolyn. We look forward to seeing you again in the future! Sincerely, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    November 2, 2020

    It was completed on time. However, the building needs updating for such a beautiful make of cars that are sold there.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to share this review with us, Lydia. I am pleased that our staff was able to provide you a friendly service experien...ce. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please don't hesitate to contact us if you have any questions or concerns about your car. All the best, The Mercedes-Benz of Traverse City Team

View More Reviews