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Mercedes-Benz of Traverse City

(378 reviews)

Reviews

(378 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Traverse City from DealerRater.

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Excellent Dealership

Josh is a great salesperson; great price; love the vehicle; love the service options. The car was delivered to us.

Excellent Dealership

Josh is a great salesperson; great price; love the vehicle; love the service options. The car was delivered to us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, Sandra. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Josh was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Mercedes-Benz of Traverse City Team

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Happy customers

Always so knowledgeable, professional and friendly. Always so helpful, all of the people working there. We’ll more than likely buy our next vehicle from them.

Happy customers

Always so knowledgeable, professional and friendly. Always so helpful, all of the people working there. We’ll more than likely buy our next vehicle from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Your compliments and kind words mean so much to us and our team, Kristine! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Mercedes-Benz of Traverse City Team

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Service as it should be.

They make going above and beyond a standard. I appreciate the attention to detail they practice. They keep our MB the car we love.

Service as it should be.

They make going above and beyond a standard. I appreciate the attention to detail they practice. They keep our MB the car we love.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Charles, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Mercedes-Benz of Traverse City Team

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Basic service

Professional and competent service . Friendly people who know who you are. Make you feel at home. Offer recommendations for maintaining auto.

Basic service

Professional and competent service . Friendly people who know who you are. Make you feel at home. Offer recommendations for maintaining auto.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Dennis. Sincerely, The Mercedes-Benz of Traverse City Team

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Persistence pays off

Kept working on my abnormal brake problem until it was fixed. Took several tries but last repair was successful. Evidently an unknown parts issue.

Persistence pays off

Kept working on my abnormal brake problem until it was fixed. Took several tries but last repair was successful. Evidently an unknown parts issue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate you for letting others know about your experience, John! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Mercedes-Benz of Traverse City Team

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Fox Mercedes Benz Service

Professionalism, organization, transparency, quality of service, familiar and friendly staff. Clean and open work area. Comfortable waiting area with the BEST coffee in Traverse City!

Fox Mercedes Benz Service

Professionalism, organization, transparency, quality of service, familiar and friendly staff. Clean and open work area. Comfortable waiting area with the BEST coffee in Traverse City!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your marvelous feedback, David. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Mercedes-Benz of Traverse City Team

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Buying experience

Buying my car was great with no pressure and all of my questions were answered. Josh is an asset to your dealership!

Buying experience

Buying my car was great with no pressure and all of my questions were answered. Josh is an asset to your dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Michele, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Mercedes-Benz of Traverse City. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Mercedes-Benz of Traverse City Team

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Great service

Friendly staff, kept me up to date as I waited, offered me a loaner car, provided excellent repair/maintenance to my car.

Great service

Friendly staff, kept me up to date as I waited, offered me a loaner car, provided excellent repair/maintenance to my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for this amazing review! We really appreciate your business, Julie. Sincerely, The Mercedes-Benz of Traverse City Team

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Professionalism

Efficient Pleasant Accommodating A great dealership with friendly and caring staff. Make your experience a pleasure. That’s not quite 20 words.

Professionalism

Efficient Pleasant Accommodating A great dealership with friendly and caring staff. Make your experience a pleasure. That’s not quite 20 words.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Johanna, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Mercedes-Benz of Traverse City Team

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High quality service

I always have a great experience when I take my car in for service. Mechanics are highly skilled in their trade.

High quality service

I always have a great experience when I take my car in for service. Mechanics are highly skilled in their trade.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words, Gina. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Mercedes-Benz of Traverse City, we value our customers and we look forward to seeing you down the road. Sincerely, The Mercedes-Benz of Traverse City Team

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