Mercedes-Benz of Traverse City

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
248 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 23, 2019

    Great personnel and service. Customers are treated with great respect and curtesy. It is a friendly atmosphere to experience for us every time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for taking the time to let us know how happy you are with your experience, Ken! Feedback from you is one way we know we are achievin...g our goals. Let us know if we can assist you again! Kind regards, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    November 13, 2019

    Changed tires. Did not have to wait long. Clean facility. Like the receptionist and Josh the salesman. He is always so very helpful.

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your marvelous feedback, Vickilyn. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities ...as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    November 12, 2019

    prompt service the technicians are very polite and knowledgable an answer all questions politely the waiting area is comfortable and refreshments are provided

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable plac...e for all our guests during their visit at our dealership. We look forward to working with you again in the future. Regards, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    October 11, 2019

    The salesperson kept in touch with us though out the sales process and kept us put to date. Thank you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Roger, we love hearing about customers who have a great experience at Mercedes-Benz of Traverse City and we are glad you are one of them! We know that... buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Kind regards, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    October 8, 2019

    Professional, they accommodate your schedule, have a nice clean courtesy car available, do excellent work, are honest and pleasant. They give you back... a clean car. They make you feel valued.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Mercedes-Benz of Traverse City. We a...re driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best regards, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    October 7, 2019

    Where do I start? Y'all are amazing! From the moment I walk in and am greeted by gorgeous women who tend to my every need, to the time that my vehicle... is completed and delivered back to me clean and awesome!

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ian, we appreciate you for taking the time to give Mercedes-Benz of Traverse City such an excellent star rating. It helps us to know that we are meeti...ng the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    September 28, 2019

    everything especially the manager and Leeann and Mr. Hozag Thank you, good loaner, they are nice efficient and accommodating to costumer need

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Bashar, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100 percent satisf...ied with the overall experience. We look forward to working with you again! Kind regards, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    August 9, 2019

    Friendly, knowledgeable, quick turn around time for repairs. They always have a loaner vehicle for me when they are working on my GL. They make the repair... process, easy and simple

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Joe, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough se...rvice you received from us. If there is anything more that we can do please come back and see us again. Take care, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    August 8, 2019

    Always great and have no complaints Just keep doing what you are doing under the leadership of Cory and his team.=====

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Don, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it wi...th them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, The Mercedes-Benz of Traverse City Team

  • 5.0 out of 5
    August 1, 2019

    We are always taken care of, as well as our vehicle! Any issues are clearly explained and any additional problems are handled appropriately. The Service... Staff and Technicians are more than deserving of a 5 star rating!

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    Came in for service or repair
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    Dealer Response

    Hello William, and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customer...s are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Thanks again, The Mercedes-Benz of Traverse City Team

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