After we slide into the ditch near Colby, Wi, the police called Colby Chrysler to get us out. Colby started pulling us towards a drainage pipe and I told... them to stop however they they said, get back in your car, I'll get you out and continued to pull us until they were not able to get us out. They said they had to pull us that way because they didn't have enough cable to pull us out from where we went into the ditch. We feel they were unequipped and never should have started pulling us out in the first place. After we finally got out of the ditch with another towing service our rear axle was bent. We asked Colby Chrysler to help with these repairs and they said there was no proof it was because of there service and refused to help us with any of the cost to repair our van.