Withnell Hyundai

I had lost my wife and sold my mobility van. Spoke with Freddie over the phone for what I was looking for. It was on the lot. Freddie was very kind and worked with me on the car and paper work. I got a good deal. Money wasn't an issue as I got more than enough from the van to cover the new Ioniq. Freddie introduced me to the service staff. Everyone was so friendly. I could have gone to any dealer. I made a good choice with Whitnell.

Very responsive dealer. Specially impressed with the Service staff. John Paul was amazing. Sales staff was responsive to our needs. Vehicle quality has been very impressive.

Outstanding service on my Ioniq Plug-In Hybrid. After a battery service elsewhere raised concerns, Withnell's shop foreman Perry S. inspected the car, found an unsecured bracket and terminal cover near the high-voltage area, and fixed it correctly. On a follow-up, Duncan Berry's team replaced the 12V battery, verified the charging system, and ran a full diagnostic scan, sharing every result. Kristopher, Bradley and Jon-Paul were all responsive, honest advisors. They genuinely know EV/PHEV systems and they show you their work. Trustworthy and skilled.

If you are looking at discount prices posted through Cars.com, beeareyand do your due diligence. Posted in Cars.com as discount due to time unsold (car has been on the lot 147 days). Once at the dealership, given different explanatory for discounts suddenly unqualified for. Feels bait and switchy. High pressure sales. Who needs that in this cyber age? I walked out. Can get something else somewhere else.

Wonderful service from the moment I called about an advertised vehicle for sale. Eva assisted me with locating a sales rep. The reps were in a sales meeting so she called me back, as she said she would, with the name of a rep. Also, she followed up with a text to me. Freddie Cruz was our sales rep. Very positive and low pressure sales experience. Freddie is professional and was helpful in negotiating a final price with the finance rep at Withnell. Dillon James was the finance rep. Quick, knowledgeable and great at explaining the finance details. Withnell is tied in with our Credit Union network so the financing aspect was seamless. I would highly recommend Withnell to anyone who is car shopping. Great experience! Thank you Eva, Freddie and Dillon!

The dealership convinced me to come in early to turn in my lease. The sales person said I could the convert to a by of my current vehicle.I had an appointment and I drove to Salem. He was was not there so another sales person helped me. I found out the I could not turn it in early as there would be a residual that would need to be paid. I came back 2 months later. they looked at my lease and showed me how it would cost much less if I leased or bought a new vehicle.( It would also be better for their dealership as far as commissions, which I hoped this would be a win/win situation. I test drove a similar Tucson in a collar that I did not want. I told them that i was going to check out Albany and see if they might have a better deal. They told me that Albany had closed down due to the virus...which I later found out was not the truth. We worked out the best deal possible and when I got the final paperwork,I saw that the what was owed on my old vehicle was zero and i asked how i would be charged for any issues. I was told by the GM or Finance manager that the car was in great shape and the mileage was a little over and "they would take care of it."If it had more miles they would build it into my new contract. That sounded reasonable to me. They also told me that I had routine maintenance at no cost for two years Everyone was courteous and positive which I appreciated. About 4 months later a received a bill from Hyundai financing asking me for 1030 dollars for mileage overage. I called the GM and left a extended voice mail on the fact that this was a surprise and based on our March conversation this was not correct and asked for a call back. After two more days I called again,he was not available when he knew who was calling and this happened again two days later. I then sent a registered letter explaining my concern Two two days later I received a call from one of the finance managers, He was polite, a good listener and said he would talk to the GM and owner and would get back to me with a solution that day or the next. After four days;I gave him a call and he said the other GM was now going to handle this issue. GM#2 I talked and he asked for the same information that I had sent in my original letter,which perhaps was shredded. After he had the information for a few days and no response,I called him. I really resented to keep being passed off to other managers and then not returning calls. perhaps they thought it was all a big joke. Finally when we talked,I stated my frustration of a promise made and ignored to close a deal. He then said they would never promise to pay off a lease and they had no tools to see what it would even be. I was out of luck,this never happened. Why did it take three weeks and three managers to come up with this. I resent the fool I was treated to be. I wonder if I will get my free two years of maintenance.........I am glad that was granted by Hyundai and not Withnell .

Process was reasonably fast and low pressure. Got the exact car I wanted. Raised my opinion of car shopping and car sales people in general.

I came here to buy a used car. Most of the used cars had 10 year 100K mile warranty, and it is truly included with the used car. Most places I have been try to sell you it after you already agreed to a price. Here they had the warranty included. Best place I have ever purchased a used car from. I will be back!

Great customer service i am definately coming back !!

Insurance company sent me here to get my car fixed up. Very happy with quality of work done