Withnell Hyundai

Purchased my new 2022 Santa fe with a trade in earlier this year. Dealt with annoying and aggressive sales tactics in the beginning, however all seemed well when we were in person with Brian Shangle. When we did financing an optional $300-$400 paint charge was added on and not explained. When I asked about it the finance manager said your salesman should have explained this. When I asked the salesman he said it was part of the cost of the vehicle and could not be taken off. All the paperwork clearly said optional. When we discussed this more I was told I would be given all weather mats to make it right for the inconvenience of the optional charge added on. Mats kept getting pushed out from being “on back order” for months after we purchased our vehicle. Never heard back, and I’m pretty disappointed overall with the experience.

Wonderful service from the moment I called about an advertised vehicle for sale. Eva assisted me with locating a sales rep. The reps were in a sales meeting so she called me back, as she said she would, with the name of a rep. Also, she followed up with a text to me. Freddie Cruz was our sales rep. Very positive and low pressure sales experience. Freddie is professional and was helpful in negotiating a final price with the finance rep at Withnell. Dillon James was the finance rep. Quick, knowledgeable and great at explaining the finance details. Withnell is tied in with our Credit Union network so the financing aspect was seamless. I would highly recommend Withnell to anyone who is car shopping. Great experience! Thank you Eva, Freddie and Dillon!

If your looking for a car this is the place to go the prices are far and they treat you good no BS they truly want to find the right car for you.

We bought 2 cars in one day from this dealership and were treated very well. All of our needs were met and we were fairly treated. Say, our salesman, did a fantastic job and even answered our questions and came to work on his days off to help us out!

We bought two new cars from Withnell on Wednesday and asked for the ceramic coating for the paint on both cars. I was amazed when I received a call on Friday, with a Tuesday appointment for one car, and a Wednesday appointment for the other. The service department is on top of it! I was expecting to wait much longer for their call.

The salesman was friendly and easy to communicate with. Alex explained all details of the car. He is knowledgeable and helpful throughout the buying process.

tim the service man was great very knowelable espeial when come to extended warranty. very pleasant. send me texts to let me know what was going and also call

Brought in my wife's 2017 Tucson for an oil change. Got a message from my wife that the service department had messaged her stating a new battery was needed. I went to service department and talked to Noah who was working the service desk .I asked him about the battery he told me it was low on cold cranking amps, I told him the cars only 3yrs old and I didn't believe him. He said he would get the test paper, as he was going to get it he walk past an office and the person at the desk said and I quote "what does he think that we make up the low test readings". I saw the test and the battery was not up to par. I was told it would be $212 for a new battery. He offered to test the battery but it would take an hr. I paid for the oil change and left not very happy.Just a note I went to Battery Exchange in Salem and paid only $150 for a ,battery.

My wife found a certified SUV that would have suited us well. They wouldnt budge on price, but nobody ever pays sticker price? Right? It was like pulling teeth to get them to come down $800 on a 25k vehicle. While driving it I noticed a slight pull to the right, and some tire noise while decelerating. I wanted an alignment and tire rotation as part of the deal. The salesman literally stood up and walked away from us, stating that those things take money out of his side of the transaction. We had our car seats for the kids in the SUV ... when we went to leave the car was locked, and the salesman was confrontational while we were trying to go home. If you have to navigate typical used car salesmen nonsense, you might as well go to Portland....at least you can get a better price. We were not referred to Management or Admin or have had any follow-up from them. But we had a salesman that didnt want to work with us. I only selected them since I had to choose them as an option to give my feedback on our bad experience. I'm sure they'll sell that SUV because it was really nice, but they wont get our hard-earned money!

Our sales associate Tommy and the finance manager Bill made us feel like part of the family. No pressure and got a great deal. BRAVO