Withnell Hyundai

Very friendly and supportive staff. Withnell consultant Victor was patient, respectful and most importantly listened to what I wanted taking the time to help me find the perfect rig that checked all my boxes. Therefore, making this buying experience one if not the best ever -and I'm old, plus a bit cranky -my apologies Victor! If I had any questions about Hyundai's onboard technology and warranty or a used vehicles tech and warranty (which Withnell's warranty is awesome btw), he always answered them on the spot or found the answer and quickly communicated it via a phone call or text. After test driving a few vehicles, I landed on the Hyundai Santa Cruz Limited and I couldn't be more pleased with this rig I lovingly call it my Korean El Camino and absolutely love it! Thank you, Victor, for your integrity, expertise, honesty, communication and most of all your patience. Finance Manager Dillon was also super friendly and professional, taking the time to ensure I had the best rate available, saving me money. Thank you for your integrity. He thoroughly explained each step along the way making the final step of this purchase very easy. Would highly recommend this dealership and will absolutely be a return customer. -Chris

If you are looking at discount prices posted through Cars.com, beeareyand do your due diligence. Posted in Cars.com as discount due to time unsold (car has been on the lot 147 days). Once at the dealership, given different explanatory for discounts suddenly unqualified for. Feels bait and switchy. High pressure sales. Who needs that in this cyber age? I walked out. Can get something else somewhere else.

Purchased my new 2022 Santa fe with a trade in earlier this year. Dealt with annoying and aggressive sales tactics in the beginning, however all seemed well when we were in person with Brian Shangle. When we did financing an optional $300-$400 paint charge was added on and not explained. When I asked about it the finance manager said your salesman should have explained this. When I asked the salesman he said it was part of the cost of the vehicle and could not be taken off. All the paperwork clearly said optional. When we discussed this more I was told I would be given all weather mats to make it right for the inconvenience of the optional charge added on. Mats kept getting pushed out from being “on back order” for months after we purchased our vehicle. Never heard back, and I’m pretty disappointed overall with the experience.

Wonderful service from the moment I called about an advertised vehicle for sale. Eva assisted me with locating a sales rep. The reps were in a sales meeting so she called me back, as she said she would, with the name of a rep. Also, she followed up with a text to me. Freddie Cruz was our sales rep. Very positive and low pressure sales experience. Freddie is professional and was helpful in negotiating a final price with the finance rep at Withnell. Dillon James was the finance rep. Quick, knowledgeable and great at explaining the finance details. Withnell is tied in with our Credit Union network so the financing aspect was seamless. I would highly recommend Withnell to anyone who is car shopping. Great experience! Thank you Eva, Freddie and Dillon!

If your looking for a car this is the place to go the prices are far and they treat you good no BS they truly want to find the right car for you.

We bought 2 cars in one day from this dealership and were treated very well. All of our needs were met and we were fairly treated. Say, our salesman, did a fantastic job and even answered our questions and came to work on his days off to help us out!

We bought two new cars from Withnell on Wednesday and asked for the ceramic coating for the paint on both cars. I was amazed when I received a call on Friday, with a Tuesday appointment for one car, and a Wednesday appointment for the other. The service department is on top of it! I was expecting to wait much longer for their call.

The salesman was friendly and easy to communicate with. Alex explained all details of the car. He is knowledgeable and helpful throughout the buying process.

tim the service man was great very knowelable espeial when come to extended warranty. very pleasant. send me texts to let me know what was going and also call

Brought in my wife's 2017 Tucson for an oil change. Got a message from my wife that the service department had messaged her stating a new battery was needed. I went to service department and talked to Noah who was working the service desk .I asked him about the battery he told me it was low on cold cranking amps, I told him the cars only 3yrs old and I didn't believe him. He said he would get the test paper, as he was going to get it he walk past an office and the person at the desk said and I quote "what does he think that we make up the low test readings". I saw the test and the battery was not up to par. I was told it would be $212 for a new battery. He offered to test the battery but it would take an hr. I paid for the oil change and left not very happy.Just a note I went to Battery Exchange in Salem and paid only $150 for a ,battery.