Reviews
Cannot express how disappointed and upset I am with this
Cannot express how disappointed and upset I am with this dealer-wreck. After reading reviews, I decided to give them a shot. I found a vehicle I was in the market for, which was a Subaru Impreza, and I contacted them promptly. I was initially pleasantly surprised at the communication and willingness to provide me with the information I have asked for. After I verified everything, and was happy with the information, I got everything squared away with my bank, and scheduled a test drive at the soonest possible time I was able to make it. I even asked my fiancé to take time out of her day, to ride with me for almost 2 hours to the dealership. We were halfway to our destination when I got an email from the sales representative, telling me that the vehicle sold moments prior, and had the audacity to ask me if I was interested in another vehicle. So this joke of a "dealership" has no honor and no respect for the potential clients. If they had decency to inform me in advance that they would not hold the vehicle, or suggested for a deposit to be placed, I would have acted accordingly. Instead, my time was wasted along with my gas money on a place that has no problem screwing potential clients over at a drop of a hat. Would not recommend the to anyone, unless you wish to be disappointed and upset.
Cannot express how disappointed and upset I am with this
Cannot express how disappointed and upset I am with this dealer-wreck. After reading reviews, I decided to give them a shot. I found a vehicle I was in the market for, which was a Subaru Impreza, and I contacted them promptly. I was initially pleasantly surprised at the communication and willingness to provide me with the information I have asked for. After I verified everything, and was happy with the information, I got everything squared away with my bank, and scheduled a test drive at the soonest possible time I was able to make it. I even asked my fiancé to take time out of her day, to ride with me for almost 2 hours to the dealership. We were halfway to our destination when I got an email from the sales representative, telling me that the vehicle sold moments prior, and had the audacity to ask me if I was interested in another vehicle. So this joke of a "dealership" has no honor and no respect for the potential clients. If they had decency to inform me in advance that they would not hold the vehicle, or suggested for a deposit to be placed, I would have acted accordingly. Instead, my time was wasted along with my gas money on a place that has no problem screwing potential clients over at a drop of a hat. Would not recommend the to anyone, unless you wish to be disappointed and upset.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We want to personally apologize for the frustrating experience you encountered with us recently regarding the used Subaru you were interested in. As for holding cars, our policy is to sell vehicles on a first-come, first-served basis. Without a commitment to purchase or a deposit, we cannot reserve vehicles. Unfortunately, another customer finalized the purchase before your appointment. It's clear from your review that our communication was limited without having a phone number for you. While we didn't have your phone number, we promptly emailed you as soon as the car was sold to keep you informed. If you would like to discuss further please feel free to give us a call and we would be happy to discuss this with you.
Wow what can I say ken did amazing job getting us into a
Wow what can I say ken did amazing job getting us into a brand new car we got a Honda pilot and we obviously love it it’s such a family car not too big not too small perfect for us thanks Ken for being so patient and working with us and getting Into an amazing car that fits our /family ❤️ definitely be back to buy another vehicle from you If you’re looking for someone at Honda make sure you ask for ken he’s a great sales associate out on the floor friendly and kind I would highly recommend this business
Wow what can I say ken did amazing job getting us into a
Wow what can I say ken did amazing job getting us into a brand new car we got a Honda pilot and we obviously love it it’s such a family car not too big not too small perfect for us thanks Ken for being so patient and working with us and getting Into an amazing car that fits our /family ❤️ definitely be back to buy another vehicle from you If you’re looking for someone at Honda make sure you ask for ken he’s a great sales associate out on the floor friendly and kind I would highly recommend this business
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking the time to leave us this feedback! We’re so happy to hear that our team was able to find you the perfect car to fit your needs. O'Malley Cadillac looks forward to seeing you again for your next service appointment! Sincerely, The O'Malley Automotive Team
Supervised and loan guy extremely helpful.
Supervised and loan guy extremely helpful. Now the sales department that thought putting 255/50ZR 20 tires on is an idiot. You don’t put high speed tires even though it’s says all season they are not. They are like slicks in the winter. And they aren’t doing crap about it. Do your research and look at your tires before driving off the lot!
Supervised and loan guy extremely helpful.
Supervised and loan guy extremely helpful. Now the sales department that thought putting 255/50ZR 20 tires on is an idiot. You don’t put high speed tires even though it’s says all season they are not. They are like slicks in the winter. And they aren’t doing crap about it. Do your research and look at your tires before driving off the lot!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Anonymous, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can discuss your experience in more detail. Sincerely, The O'Malley Automotive Team.
Great service
Very professional and timely. I didn't have to wait for anything. Everyone was very friendly and helpful. Very friendly and when I did need to wait it was comfortable. Cody was fabulous.
Great service
Very professional and timely. I didn't have to wait for anything. Everyone was very friendly and helpful. Very friendly and when I did need to wait it was comfortable. Cody was fabulous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lori, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The O'Malley Automotive Team
Repairs
Prompt service and washed my car! Let me know about the recall of my mirror camera. Ordered it and replaced exponentially.
Repairs
Prompt service and washed my car! Let me know about the recall of my mirror camera. Ordered it and replaced exponentially.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, we are glad to hear you enjoyed your recent visit to our service department. At O'Malley Honda we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely, The O'Malley Automotive Team.
Service with a smile!
Always friendly & informative . Comfortable waiting area with TV And snacks. Clean restrooms. The wait goes by very fast for the service.
Service with a smile!
Always friendly & informative . Comfortable waiting area with TV And snacks. Clean restrooms. The wait goes by very fast for the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The O'Malley Automotive Team.
Great and accurate service
Loaner vehicle while mine was serviced. Estimate was right on. Everything was explained to me , and understood . Service was completed in time quoted
Great and accurate service
Loaner vehicle while mine was serviced. Estimate was right on. Everything was explained to me , and understood . Service was completed in time quoted
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, The O'Malley Automotive Team.
Excellent experience
The knowledge he had, all the time he took going over all the functions of the car, his patience while he helped find us the vehicle that was right for us, an how friendly everyone was.
Excellent experience
The knowledge he had, all the time he took going over all the functions of the car, his patience while he helped find us the vehicle that was right for us, an how friendly everyone was.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind words and fantastic review are greatly appreciated, Victoria! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The O'Malley Automotive Team.
First service and minor repair
Detailed what was going to happen and met the timeline promised. Loaner car was provided and was in very good condition.
First service and minor repair
Detailed what was going to happen and met the timeline promised. Loaner car was provided and was in very good condition.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Todd, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing O'Malley Honda's Service Department. Sincerely, The O'Malley Automotive Team.
Courteous and professional salesman
I liked how thorough Nick deJong was with explaining the features on the new car. Also, how willing Nick to accommodate my request of securing local financing from my credit union since I live 2 hours away.
Courteous and professional salesman
I liked how thorough Nick deJong was with explaining the features on the new car. Also, how willing Nick to accommodate my request of securing local financing from my credit union since I live 2 hours away.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The O'Malley Automotive Team.