White Bear Mitsubishi

Professional dealership and sales team. Fast, friendly, service department. Large inventory of vehicles and models. Dealers like this will put Mitsubishi back on the map again.

That's awesome! It sounds like White Bear Mitsubishi really takes care of their customers. Having a reliable car since 2016 is a great sign of quality. Do you go back often for service, or just for the free car wash?

The folks at White Bear Mitsubishi were pleasant to work with. I highly recommend shopping there, and I recommend buying from them if you find what you like.

Dishonest about vehicle trade-ins. 2020 Mitsubishi Outlander SEL. Cosmic Blue Metallic, with less than 12,000 miles. VIN # JA4AZ3A35LZ018735 (Website lists it as an ES, but it is an SEL with leather interior.) The vehicle looked like it was almost new, and I wanted $21,000 - $22,000 for the trade in because it was better than any similar Outlander in internet research for sale or sold. Mary said that there was no way that she could even sell it for $22,000. It has Compustar, two-way, remote car starter, with two fobs, (one of which had not been used- like new condition), that cost over $700 with professional installation at Best Buy. I asked why the Compustar remote car start was not considered in the appraisal, and Mary said that it did not add any value to the vehicle, and if anything, it was a liability. ??? The used car manager who test drove my trade in told me that she didn't care if they just made a few hundred dollars, if the trade in was traded in on a new vehicle. There are more examples of things that they told me that were not true, but I will wrap this up. My initial trade-in offer from White Bear Mitsubishi was $16,500. I told them CarMax offered $20,000. They said that they would beat the offer at $20,100. I told them that I wanted $21,000 - $22,000. Mary said that she couldn't even sell it for $22,000. I traded in our 2020 Outlander SEL, with less than 12,000 miles, on a new 2024 Outlander SEL. They are currently listing my 2020 trade-in for $23,990, when they said that they couldn't even get $22,000 for it. This was the third vehicle that I purchased from White Bear Mitsubishi, but I will never shop there again. Mary lied to me over and over and over.

Rob Schickert helped me buy a very nice 2022 4runner. Rob, Randy, the sales manager, finance guy & gal that I set the appointment with online were a great! The process was smooth, efficient and they all made it fun!!! Great attitudes all around. My fiancée Mark was impressed as well & that's saying alot, he was US Marine and managed a multi million dollar industrial parts company for years. WBL Mitsubishi is using a great model to run their business.

I brought the wife into test drive a new Outlander and we met Brian M. (our sales rep). He was very professional and was able to answer all my wife's questions, after she took the Outlander for a test drive. We weren't ready to buy the car that day, because we did not have enough time to complete the paperwork, so Brian provided us with his contact info. I returned to the dealership on Monday (also filled out the finance application online and was pre-approved) and brought my trade in to get appraised and work out the price for my trade-in. The sales manager provided a lower amount for my trade, than I would like but we worked it out. After a little negotiation the sales manager accepted my asking price for my trade-in. I told Brian, I didn't have time to finish up the financing paperwork on Monday night due to a business meeting, but than I would like the financial papers sent to me digitally, so I can review and make a decision on which loan best fit my family’s financial needs. I scheduled to return Tuesday night with Brian after our discussion, to receive delivery of the new car and finish up signing any documents needed to purchase the car. On Tuesday, I waited until 2 PM to receive the loan documents but did not receive anything, so I texted Brian to see if he can have the Finance department send me the Loan documents. After an hour, I received a text from Matt stating, he was the only finance guy today and was busy busy. He asked if I had a question and said you are all approved. I replied with "Are you able to send me the digital Financials? Matt's response: Haven't had time yet, we are busy busy. This is one of the reasons why I try to avoid doing the financials at the dealership, because I don't want to sit there for hours waiting for them. I gave them all day to send me the financials and if they are that busy maybe my business wasn't important to them. I texted Brian at 5:00PM stating I would not make it to the dealership. Eventually, after some brief text back and forth, at 6:45PM, Matt sent me the documents to review. He stated, "I needed to sign it before midnight." I thought it was just the different loan options, but it was the full loan and purchase agreement. After reviewing, I noticed there were a lot of info that was not correct on the purchase agreement. First item: My trade-in amount was wrong and not what was agreed upon by the sales manager. I told Matt about the amount, and he changed it, but I had to resign everything again. Matt sent the corrected documents over for me to re-sign. Second item: Because I received the 0.09% financing, I did not qualify for the OEM rebate, but qualified for the Dealer rebate of $2250. The documents only showed $2000, so texted Matt back and he stated that the new car manager just changed it, but he could either give me a check for the $250 or redo the paperwork again. Because $250 was not going to provide me with a lower payment, I opted to take the check and continued signing the documents. Third Item: going through the titling document, it stated that I was being charged $99.00 to title my car as a Hybrid Electric Vehicle. I sent another txt to Matt, and he stated, "It's a titling fee on all deals." so I responded with "So, everyone that buys a car at White Bear Mitsubishi is paying a titling fee that is not related to their vehicle? Matt's response, "It's just for titling, it's on every vehicle we sell!" I didn't understand why I would be paying for a Hybrid Electric Vehicle titling fee if my vehicle is neither a hybrid or electric, but decided I did not want to lose the sale for $99.00 so I replied, "I do understand it's for titling... why is everyone paying that fee when it's not related to their vehicle? I'll sign it but I'm not too excited about it!" Matt responded, back with a snarky "Feel free to bring it up to the GSM when you come in." I'm not sure if this can be investigated, but I'm pretty sure White Bear Mitsubishi is scamming

They were super friendly and very easy to work with. They made the process and fast and convenient for my time. They also gave some great information about the car.

My wife brought her Suzuki Kizashi in to have headlamps and turn signal lamps replaced after one of her headlamps burned out. We were given a price and my wife waited at the dealership. They said it wouldn't take long, but it ended up being over 2 hours. After all that time they only replaced the one burned out headlamp, saying that the other bulbs were good. Now, the other headlamp has burned out. They should know that these things tend to go out in pairs. I had a feeling the other lamp wouldn't last long. We wish they would have completed the work they promised to do.

Sara V. Is the sales rep to see! She is fun, professional and made my trade in and buying experience less stressful. She goes above and beyond. #1 in my book and highly recommend her to make your experience fun and easy!

I am now a loyal Mitsubishi fan after owning Honda and Toyota vehicles. Jason was great! He responded to my questions immediately. I will be returning to this dealership in the future!