Lithia Subaru Of Oregon City

We bought our Outback from Lithia Subaru a number of years ago, before moving to Central Oregon. We have had nothing but issues with the dealership over here. They couldn't complete the work on our vehicle without a part. They did not call to let us know this fact. I am assuming they never ordered the part, as they said they would call when it was received, and we never got that call. This happened months ago. We finally decided if we wanted to have our car repaired and repaired right, we needed to go back to the dealer where we bought it. I called the service department of Lithia and got connected with Deseo Perez. We were going to be in Portland, and even though it was short notice, he was able to get us an appointment. Deseo provided excellent customer service. He went above and beyond and had us back on the road to Central Oregon much sooner than we expected. It is worth the drive to Oregon City for the peace of mind that our car will be repaired, and the repair will be done correctly. In closing, I want to recognize Deseo, Lithia's outstanding service advisor. He took excellent care of us!

Thanks to Jamie or time shopping for a new Subaru was quick and easy. Thanks to Lithia and Jamie or hassel free experience made buying a car stress free . Thanks to Lithia you, Stacey King

Amber is all we could ask for in an auto salesman. She is friendly, but not pushy. She kept things moving, but at our pace. Amber focused on our needs and did not over promise and followed up on details without pestering us or misleading us. We had a minor repair that their shop took care of, in good time, shortly after the sale. She helped to make our purchase a good one.

There are a few important decisions one makes over the course of their life. What college we go to, where we choose to live, and who we choose to marry are some examples - How we choose to get around and where we buy our vehicles is equally as important in my opinion. A new car symbolizes the end of a chapter and the beginning of a new adventure; it serves as a point of reference for memories past and unrealized. What you drive and who hands you the keys matters. Back in 2019 I purchased my first brand new car - A 2019 Subaru Impreza MT base model. This was a daunting experience for me having always purchased used and from the moment I walked through the doors of Lithia I was greeted with a very warm and inviting atmosphere, smiles, and professionalism. Every step of the way I was provided with assurance that I was in good hands and that based on my needs, I would be taken care of; that has translated throughout the entire ownership of my Impreza exactly as promised. Now that a few years have gone by and my priorities in life are shifting, I decided that now is as good a time as ever to explore what a "fun" car has to offer. After some research into what I was looking for, I settled on test driving a 2024 BRZ to get a feel for a smaller chassis car and began my interactions with Nygel. I knew immediately that I liked Nygel - He was incredibly polite, well dressed, listened to my questions intently and was extremely knowledgeable about the car on our test drive. As a former salesperson myself, I am particularly acute to how much someone is paying attention to me and retaining information when I'm in the role of a customer, and Nygel's ability to build rapport while simultaneously showcasing the different aspects of the vehicle was truly impressive. I knew I wanted to work with him but needed to do some additional research, and Nygel very respectfully left the door open for me to come back. I ended up interacting with multiple salespeople over the course of the next few weeks, and though some visits to other Subaru dealerships didn't quite feel the same as going to Lithia I was able to get a deal on a 2025 BRZ that was too good to pass up, so I gave Nygel a call in good faith to let him know that I had finished my search and would be on the road by early December. I'm fortunate to have another vehicle to get around in the meantime but would not object to getting my new car a few months earlier than expected, even if it was missing a few options that I wanted. Nygel went the extra mile, was able to beat the deal, and was able to keep my business in the Lithia family while being transparent, professional and while making me feel genuinely cared for as a customer which is very hard to come by in auto sales. His warm demeanor and willingness to go above and beyond to do right by his customers and truly earn their business is unique and any company would be fortunate to have him represent them. I was not surprised to see how busy he was when I came in yesterday to sell my Impreza (I can't remember the gentleman's name who helped me with this but the offer for my car was extremely fair and he deserves recognition too!), nor was I surprised when he found some time to hand me a completed order form for my new 2025 BRZ with every accessory I wanted. The guy is in a class of his own. I am proud to make my memories at Lithia Subaru of Oregon City and will continue to for the foreseeable future - Their professionalism and dedication to creating positive experiences is rare and they are a shining example of what all dealerships should strive to be. I have no doubt that each experience is uniquely tailored to the individual to make them feel like they're part of the Subaru family. Who hands you the keys to your car matters, and I am really happy it's going to be Nygel.

Erin is the absolute best! Quick, easy, and honest! She made the process a lot less stressful than I expected, and made me feel really comfortable. She ensured that I understood what each of the steps meant before continuing forward, and was super patient with all of my questions. I really enjoyed my experience with Lithia Subaru and would definitely recommend it to friends!

We purchased our 2018 Subaru Outback thanks to Rich Lattman. We had planned on visiting 4 dealerships to see 5 different cars on the day of our purchase. In advance, Rich stated he was certain that we would not need to go any further. He was right! Thanks Rich!

We purchased our Ascent in 2023. We love the car but we want everyone to know they should NOT buy the Lithia Oil Plan. The plan cost $949.00 for lifetime oil changes. That seemed like a good deal as it was explained to us. The salesman assured us we’d “be in and out in an hour when we came in for an oil change.” Unfortunately, we didn’t talk to the service department and we fell for the sales pitch. I’ve tried 3 times in the last 3 weeks to get an oil change using the Express Lane and each time was told the wait would be 3 HOURS, a far cry from the salesman’s pitch. Today, I tried to make an appointment for an oil change and was told they won’t make appointments for oil changes. The only way to get the oil change we’ve prepaid for is to use the EXPRESS LANE and wait. The Lithia Oil Plan is simply a way for the dealership to pad their profits. Lithia Subaru doesn’t have the staff to honor the plan as it was sold to us. Don’t fall for the sales pitch! I’m hoping Lithia Subaru will do the honorable thing and give us a prorated refund on the oil plan they sold since they are unable to honor the plan as it was sold to us.

Derek was very knowledgeable and helpful throughout the whole process, he just genuinely seemed interested in getting me into the vehicle I wanted.

Richard, genuinely cares about helping the customers receive the best treatment and goes above and beyond to make sure it is an enjoyable experience.

Great customer service! Everyone here is very friendly and care about helping you find a car.