C H Urness Motors Company

On May 23, 2025, our 2017 Dodge Ram EcoDiesel was towed to CH Urness Dodge after it was determined a recall issue caused the truck to break down. Despite being in their care for over four weeks, we received no proactive updates and constant missed time lines. We had to chase information ourselves. The first time the truck was returned to us. The dealership attempted to charge us for fees for charging the battery. The truck was also in limp mode showing the vehicle was never test drove or quality control inspections.” This experience shows a lack of professionalism, poor communication, and disregard for the needs of the customer.

We have had all of our vehicles serviced at the Dalles dealership for 25 years and have never received such poor service as this past year. There is no communication from the service dept on the status of our vehicles even though we call to check in. Our truck has been in the shop more than it has been out in the past 3 months due to improper repairs having to be done again. Very disappointed in the level of service and communication at this service dept.

Arianna Walker and the entire sales staff was great to work with. Our buying experience was the best we were ever had. We will be back in the future.

Hats off to Scott the service manger. Did some work on our 2013 Ford Edge. Quoted a cost of over $100 to repair and replace a part and the total bill came back at $71. Thank you !!

We scheduled a oil change a week before expecting we would get there and they would do it right away because that is why we scheduled an appointment. We entered the office, asked how long it was going to take and they said “it will take about 45 minutes”. It took them an hour and a half to change the oil and it took them 30 minutes to take the truck into the garage. Why even schedule an appointment at that point.

Have bought vehicles from this dealership since 1964. Just purchased a 2016 Jeep Cherokee Latitude. Over all these years I have never been unhappy. Mike Urness a great person to deal with. Owen Smith always goes that extra mile to help. Five star in my book

The worst service I have ever experienced. I was misled, they fired my service rep and did no tell me. When I checked on my vehicle they said the rep was no longer there and had no Idea why my vehicle was there. It had been there for over a week. They new rep informed me after finding the paperwork they could not do all of the service I was promised. I had them fix what they could. After taking my vehicle to another shop to get the job finished I was advised the work Urness had done was leaking because they had left out a bolt. The entire process was nightmare!

Was having issue with truck, wouldn’t turn. Got it to dodge and had a service front desk man come look at it. He told me was an electrical issue and couldn’t get it in til Monday. Said I could drive it if it started. I was not buying it, but made apt. Anyway. Truck wouldn’t start so asked a worker, Casey, oil change guy, if he could help, he was GREAT! Actually was able to take a few minutes to not only jump my truck but he helped figure out the problem, battery. He even installed it for me! He took his time to help and listen but the people in service desk cared less, just wanted to schedule me and leave me stranded! parts lady was also fantastic! Your service men upfront need to learn how to care! Instead wanted to just get me for money! Thank you Casey! You were a big Help! He should be working more with the public in service than who is there now!

Lousy service took week for quote on a repair. They were terrible about returning phone calls. Damaged my truck bumper when moving with forklift won't accept responsibility or make right.

I have been coming to Urness motors service Department for service and repairs on my Jeep for several years. They were always so courteous and knowledgeable and quick! I give them a 5-star rating for their courteous, efficiency, speedy services and knowledge!