Reviews
Write a reviewIt’s taken me over a week to purchase this car and I’m
It’s taken me over a week to purchase this car and I’m still in the process.
It’s taken me over a week to purchase this car and I’m
It’s taken me over a week to purchase this car and I’m still in the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I have leased F-150 on June 25, 2020. Since I have been...
I have leased F-150 on June 25, 2020. Since I have been shopping for one F-150, I didn't test-drive the truck. After about 2 weeks later, I learned from youtube about how to open the hood (latch location). When opened the hood, found that the radiator fluid was well below the lower limit and the back heat shield was badly chewed by a rodent or something. I do not have any rat or rodent in my house, called them and texted a pic of the heat shield, the sales rep initially confirmed that sometimes they get cars like that, they will be happy to replace that for me. I was relieved and decided to go there, but they didn't have any opening that week, My work started the following week after a long covid19 break, so I wanted to hold the trip for another couple of weeks, then called again to schedule an appointment. They said I have to pay for the heat shield since if is not under factory warranty. I then explained and sent another pic of the heat shield saying it didn't happen in my possession, I do not have rodents at my house, and the damage remained same even after another couple of weeks. Then spoke with the original sales rep, he said they will not cover the expenses, although he initially said it should be covered. This will cost me $250 for that heat shield. It is now about three months the damage is still exactly the same as it was after two weeks when I first checked under the hood. When buying a brand new car, why'd anybody check for faults, I don't understand. They asked me to prove that it didn't happen in my possession, how in the world will I do that. If it was used car, I'd totally understand, since I am supposed to check everything before the purchase. A good dealership should have offered me to take the car from my home, fix it, and return back to me. Instead, they totally declined to repair for free and blamed that it happened at my house. It would have been a small cost for them to keep me as a loyal customer. I felt scammed. Nobody usually opens the hood when buying a brand new truck. Extremely disappointed with this dishonest behavior from this dealership!
I have leased F-150 on June 25, 2020. Since I have been...
I have leased F-150 on June 25, 2020. Since I have been shopping for one F-150, I didn't test-drive the truck. After about 2 weeks later, I learned from youtube about how to open the hood (latch location). When opened the hood, found that the radiator fluid was well below the lower limit and the back heat shield was badly chewed by a rodent or something. I do not have any rat or rodent in my house, called them and texted a pic of the heat shield, the sales rep initially confirmed that sometimes they get cars like that, they will be happy to replace that for me. I was relieved and decided to go there, but they didn't have any opening that week, My work started the following week after a long covid19 break, so I wanted to hold the trip for another couple of weeks, then called again to schedule an appointment. They said I have to pay for the heat shield since if is not under factory warranty. I then explained and sent another pic of the heat shield saying it didn't happen in my possession, I do not have rodents at my house, and the damage remained same even after another couple of weeks. Then spoke with the original sales rep, he said they will not cover the expenses, although he initially said it should be covered. This will cost me $250 for that heat shield. It is now about three months the damage is still exactly the same as it was after two weeks when I first checked under the hood. When buying a brand new car, why'd anybody check for faults, I don't understand. They asked me to prove that it didn't happen in my possession, how in the world will I do that. If it was used car, I'd totally understand, since I am supposed to check everything before the purchase. A good dealership should have offered me to take the car from my home, fix it, and return back to me. Instead, they totally declined to repair for free and blamed that it happened at my house. It would have been a small cost for them to keep me as a loyal customer. I felt scammed. Nobody usually opens the hood when buying a brand new truck. Extremely disappointed with this dishonest behavior from this dealership!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Excellent service!
Your service department has great gentlemen working there- very helpful and did a nice job repairing my car. Michael Schmidt was really patient explaining what he would do to fix my explorer. I live in Ga but always come here when in Mi to have my SUV serviced
Excellent service!
Your service department has great gentlemen working there- very helpful and did a nice job repairing my car. Michael Schmidt was really patient explaining what he would do to fix my explorer. I live in Ga but always come here when in Mi to have my SUV serviced
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service and workmanship.
Whenever I've used the body shop I have been completely satisfied. Always greeted in a friendly manner. An explanation of options to make repairs is always clear. And repairs are completed as promised and well done. A great place to do business!
Excellent customer service and workmanship.
Whenever I've used the body shop I have been completely satisfied. Always greeted in a friendly manner. An explanation of options to make repairs is always clear. And repairs are completed as promised and well done. A great place to do business!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brake Repair
Despite a lot of construction around the dealership, they were quick and courteous in getting my vehicle in, repaired and out the door all while keeping good communication throughout. I’ve had bad experiences in the past with dealership repair shops; these guys did good work.
Brake Repair
Despite a lot of construction around the dealership, they were quick and courteous in getting my vehicle in, repaired and out the door all while keeping good communication throughout. I’ve had bad experiences in the past with dealership repair shops; these guys did good work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi! Thanks so much for the awesome review! We will make sure our service department hears how well everything went on your end. Hope to see you back here if you are to need it. Let us know if there is anything else we can do for you.
2019 Ford F150 XLT supercrew purchase
Great experience. Joe and Shelby we're great sales agents. Made the purchase smooth, seamless and fun. Body shop did a fabulous job of removing some minor scratches that occurred before purchase. Thanks for a super experience.
2019 Ford F150 XLT supercrew purchase
Great experience. Joe and Shelby we're great sales agents. Made the purchase smooth, seamless and fun. Body shop did a fabulous job of removing some minor scratches that occurred before purchase. Thanks for a super experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi! Thank you so much for the awesome review. We will be sure to let Joe and Shelby know how much you appreciate all their hard work! You are welcome and let us know if there is anything else you need.
Srevice
Very friendly and always courteous. promptly gets the job done. Never had to wait more than was told. Bought the car here and will always get it serviced here
Srevice
Very friendly and always courteous. promptly gets the job done. Never had to wait more than was told. Bought the car here and will always get it serviced here
- Customer service 5.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello! Thanks so much for the review! We appreciate your business and so glad to hear that everything was completed in a timely manner. Please let us know if there is anything else we can do for you.
Always Professional
We have both our trucks serviced there - the service department staff are fantastic, they go above and beyond to work with our odd schedules!
Always Professional
We have both our trucks serviced there - the service department staff are fantastic, they go above and beyond to work with our odd schedules!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Margi, thanks so much for taking the time to share your experience with us! We truly appreciate your business! Let us know if there is anything else you need!
Great service
Got in same day for oil change. Took less than an hour. Had an informative visit with sales dpt. While I waited they were quite knowledgeable about new cars.
Great service
Got in same day for oil change. Took less than an hour. Had an informative visit with sales dpt. While I waited they were quite knowledgeable about new cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Reliable
Professional and reliable I will only take my vehicles to get serviced here! So far all of my brothers and parents have bought their vehicles here an We just keep coming back because they are reasonable and work with you on making your vehicals affordable. Happy over all.
Reliable
Professional and reliable I will only take my vehicles to get serviced here! So far all of my brothers and parents have bought their vehicles here an We just keep coming back because they are reasonable and work with you on making your vehicals affordable. Happy over all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jeremy, thank you so much for taking the time to leave us a review of your experience at Fernelius Ford Lincoln. We are so happy to hear that you can count on us for all of your needs. Don't hesitate to reach out if there is anything else you might need! See you soon, stop by anytime.