Fernelius Ford Lincoln Hours
Welcome to Fernelius Ford Lincoln! Located in Cheboygan, MI, Fernelius Ford Lincoln is proud to be one of the premier de
alerships in the area. We serve Cheboygan, Alpena, Indian River, Pellston, Petoskey, Mackinac City. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Fernelius Ford Lincoln a good one for the life of your vehicle. Whether you need to Purchase, Finance, Body Work, or Service a New Ford, Lincoln or Pre-Owned vehicle, you've come to the right place.
"Fernelius Ford Lincoln Family"
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Had a sparkplug blow out while traveling. Repair done in less time and for less expense than expected. Service manager was friendly and professional. Since... we're not from around here, recommending them to anyone else probably won't happen but that's the only reason why. Only minor gripe, chairs in waiting area are showing their age and could stand replacement.
Hi Dave and Carol, thank you so much for sharing your experience with us! Love to hear your experience going so well too! Hoping to get some better ch...airs for the waiting room sooner rather than later. Thank you for the feedback and hope you stop in if you need us next time you're in the area.
I had a very bad experience with Fernelius Ford Lincoln in Cheboygan. I found a vehicle that I was interested in purchasing by doing an online search.... I live 2 hours away from the dealership but my wife and I drove to see it. When we arrived the truck was in the service area up on a hoist and the mechanic was doing the initial inspection to their newly acquired trade-in. The salesman Mark escorted us to see it and we talked to the mechanic Chuck about what he was working on. Chuck had the truck hooked to the computer and he told us he was fixing the side mirrors and that he had ordered replacement sensors for the rear park assist (they were defective/missing). Chuck pulled the truck out and Mark let us take it for a test drive. During the test drive, I noticed that there was a problem with the steering. The wheel was out of alignment and I felt a “clunk” on the floor board. Mark had the mechanic then take it for a spin. Chuck agreed that the steering wheel was off but denied feeling any clunk. We agreed to purchase the truck as long as they were going to complete the work already in progress and complete a front end alignment to fix the steering and fix the clunk. They put the terms in writing. We signed the paperwork and planned to return in one week. This week allowed us time to bring the cash money down required and gave them an entire week to complete the repairs on the truck. When we returned a week later, the truck was parked out front waiting for us. We saw that the mirrors were fixed but to our disappointment there was still an empty hole where the rear park assist sensor was supposed to be. When we questioned Mark about it he said, “We had to put a lot of money into your truck. It turns out that we had to replace the steering box. That cost us $2400. So we couldn't spend any more money on it.” Mark said, “Take it for a drive!” My wife and I went for another test drive. The clunk was gone but the steering wheel was still off center! When we returned I informed Mark of this and asked if they did a front end alignment. The mechanic was at lunch but he was sure it was done. He asked me to take him for a ride and to go down the smooth road because it was “probably just the bumps in the road” making me think the wheel isn't straight. Even after I took him and tried to show him he disagreed that anything was off even though it was plain to see from my vantage point that the steering wheel was off center when going straight down the road. I felt like he was calling me a liar. I did not believe that a front end alignment had been done even though they assured me it was and the entire time we were there the mechanic was “out to lunch.” We were there about 90 minutes and Chuck never made an appearance so we were never able to confirm any of the repairs. I got the distinct feeling that Chuck was avoiding us because he knew the truth. We expressed disappointment that they failed to repair the back up sensors even though that would have fallen under the “work in progress” portion of what they agreed to do for us. The financial guy Warren said, “We fixed all the safety issues and spent more than we expected on the steering box. If we fix EVERYTHING, then we would ask $40,000.00 for it. You got a great deal. We dropped the price to help you get your financing. If you don't want the truck, that's fine. We will cancel the deal and put it back on the lot.” So now they resorted to a “take it or leave it” tone. I felt like because we had already signed the sales contract the week prior they did not care about customer service. They didn't care if we were offended or not. I just wanted to get the xxxx out of there at this point. This review site won't allow me to put the rest of my story due to length limit... but BEWARE of dishonest practices.
Doris & Roy, I'm sorry to hear you haven't had a pleasant experience with us. Your satisfaction is the number one priority. I took some... time to review your situation and inspect what may/may not have happened. According to our records our technician performed and completed a front end alignment, replaced the lower and the center steering column shafts. Additionally the technician replaced, fixed, and/or installed new windshield wipers, changed the oil, new air filter, new oil filter, lamp auxiliary, tail stop backup lamp, license plate lamp, two new bulbs, two new turn signal lamps, shaft steering, and strap wiring. All totaling about $2,400 with parts and installation. Some how there must have been a miscommunication or misunderstanding between the sales and service department on what exactly was being replaced. The "As Is" on a Buyers Guide is a document that is required by the Federal Trade Commission (FTC) and requires all dealers to post to every used car offered for sale. This document is protect you as the buyer and the dealer as the seller. The Buyers Guide clearly states whether the vehicle being purchased does or does not have a warranty. We encourage all customers, that are purchasing a vehicle that has exceeded the terms of a factory warranty, to purchase an extended service contract in the unforeseen event that a mechanical/electrical issue were to arise. Our goal was to not offend you during this process but try to make this as simple, easy, and a non-pressure situation. We simply offered to undue the paperwork if you were not satisfied with what was performed. You ultimately decided to continue. With all this being said I just would like to reiterate that you're satisfaction is the number one priority. Unfortunately I cannot not make a 139,000 mile truck become new but what I can do is try to fix those issues that you have listed. I will be reaching out to you to try to make what is wrong right. Thank You, Justin Fernelius General Manager
Thanks Joe and Jerry, anyone looking to buy a new or used vehicle should give them a chance. Very low pressure, and a fun hassle free buying experience.... Will definitely be back when the time come to buy another vehicle.
Hi Chad, thank you for taking the time to leave us a kind note about your experience with us. We will be sure to let Jerry and Joe know how much you a...ppreciated them in making your car buying experience what it was. Again, thank you for your business and hope to see you next time you are in the market for a vehicle.
Bought a used car and took it to Fernelius for an oil change, tire rotation, and check-up. The service department was great! They took the time to go... over the vehicle with me since I did not know the history of it.
Hello! Thank you so much for taking the time to let us know how your service experience went. We appreciate your business and hope you let us know if ...there is anything else you might need.
Got a coupon in the mail for Service went in after 4pm and was done in less then an hour. Quick courteous service thanks for the coupon
Hello Jim, thank you for taking the time to tell us about your service visit! Glad to hear that your service appointment went over smoothly and in a t...imely manner. We appreciate you and your business very much. You're welcome for that coupon!
The process was very professional and complete. I was completely satisfied. Thank you Roland wilson. Sales person was very helpful and office personal... wAs on top of. Things.
Hello, first of all we would like to thank you for choosing us and we greatly appreciate your business. So glad to hear that everything went so smooth...ly for you with us. We will pass your message along to those who helped make your time with us special. Thank you again and hope that you will let us know if you need anything else.
I really like this dealership. Very personable. Everything is explained and is presented with genuine concern. I've never had to wait long for service... and if a repair would be taking several hours +, I was given a nice car to drive. All employees are so friendly and the manager makes the effort to thank you for your business.
Hi Linda, thank you so much for taking the time out of your day to tell us about your experience. Let us know if there is anything else you might need.... We appreciate your business.
Very pleased with the service on the repair of 2003 Ford Excursion. Prompt timing to getting the truck in and out with no appointment. However I check... the price of parts online and for “sway bar link” the price charged was $100 each more than highest price online. That seems very excessive for this repair. Wish I had the opportunity to shop the repair. Be careful on the cost of parts for the dealership
Thank you David for servicing your vehicle with us. We are happy we were able to get you in for service and get you back on the road. Unfortunately ...because of the year of the vehicle we didn't have the parts in stock. Because we had to have them delivered from a local part supplier the price of the parts were higher then if we would have carried the parts ourselves. We would like to let you know they are high quality after market parts with a lifetime warranty on them so if you have any issues with the parts please let us know. We appreciate you taking the time to share your experience with others, thank you for being a valued customer!
Everyone was very attentive and friendly. They found exactly what we were looking for. Easy to talk to and negotiate with. Only negative was feeling... rushed to switch vehicles. But I think they had a potential buyer already looking at our trade in. Great experience!
Thank you Tom for sharing your experience with our dealership with others. We are happy you found the truck you were looking for! We appreciate you t...aking the time to give us a review!
I've been to many Ford dealerships over the last 25 yrs. This is by far the best service department I have ever used! I live in Ga most of the year and... the service departments there are awful. If I can wait to have work done on my Explorer, I delay it until I get to our summer home near Cheboygan. They are efficient, friendly and do great work . I would definitely recommend this dealership/service depart!!!
Carol we really appreciate you servicing your Explorer with us! Thank you for sharing your experience with our dealership with others. We are happy t...o hear you have had such great experiences with or service department!