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Fernelius Ford Lincoln

(166 reviews)

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(166 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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It was great. They kept in touch and made the experience easy. I would recommend them anytime.

It was great. They kept in touch and made the experience easy. I would recommend them anytime.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Polite, kind, accommodating, informative Everyone was polite, very kind, the mechanics informed me on progress & concerns

Polite, kind, accommodating, informative Everyone was polite, very kind, the mechanics informed me on progress & concerns

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Adam was very nice, polite and helpful. Adam explained the paperwork and what was done and asked if I had any questions.

Adam was very nice, polite and helpful. Adam explained the paperwork and what was done and asked if I had any questions.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dropped off vehicle before work and promptly received a call that testing had passed at 8am. Quick and easy exchange of keys and paperwork when I picked up the vehicle in the afternoon.

Dropped off vehicle before work and promptly received a call that testing had passed at 8am. Quick and easy exchange of keys and paperwork when I picked up the vehicle in the afternoon.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service was great, but when I called to schedule nobody answered so I left a message. I never heard back, so I drove to the dealership to schedule my oil change and tire rotation.

Service was great, but when I called to schedule nobody answered so I left a message. I never heard back, so I drove to the dealership to schedule my oil change and tire rotation.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
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Adam is a truly amazing young man. Professional, thoughtful and thorough. He genuinely cares about the customer as well as has great respect for the dealership and his coworkers.

Adam is a truly amazing young man. Professional, thoughtful and thorough. He genuinely cares about the customer as well as has great respect for the dealership and his coworkers.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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There pretty good no problem fixed my recall with in 45 mins were very polite people

There pretty good no problem fixed my recall with in 45 mins were very polite people

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
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I love this dealership generally and have had a wonderful experience. But when I brought my car in for service I was told there are no issues with the telephone connection. Immediately upon leaving I called two different people who both confirmed the connection problems still persist.

I love this dealership generally and have had a wonderful experience. But when I brought my car in for service I was told there are no issues with the telephone connection. Immediately upon leaving I called two different people who both confirmed the connection problems still persist.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
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Very courteous, very efficient. I wouldn't go anywhere else to service my ford ranger. Your service department is top notch. I recommend them to everyone.

Very courteous, very efficient. I wouldn't go anywhere else to service my ford ranger. Your service department is top notch. I recommend them to everyone.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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very helpful, quick, and he helped get me a quote on winter tires friendly helpful

very helpful, quick, and he helped get me a quote on winter tires friendly helpful

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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