Vancouver Ford

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
312 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 3.0 out of 5
    May 23, 2020

    I have visited this dealership many many times and purchased several vehicles both new and used. Trips to the service department always fall short of expectations.... Not once in numerous visits for repairs with different vehicles have the repairs been completed correctly the first time. It always takes two or more trips back to them to get it done. I have always let them keep the vehicle for as long as needed by them with instructions to get it fixed and then I will pick it up. They have for the most part tried to get it right, sometimes at my expense. I keep going back because I figure they will eventually get it right.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 19, 2020

    I was replacing 4 tires. I had a long wait, but I was there over lunch hour during the quarantine, so maybe that was to be expected.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 17, 2020

    Easy scheduling, friendly reception, quick turn around. Service well documented and understandable.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Leslie, thank you so much for taking the time to leave us this kind review! We hope to see you again in the future! Take care!

  • 5.0 out of 5
    May 15, 2020

    The process went quickly faster than usual. Jeremy explained It well from start to end. My wife and I thought he dealership was very clean and quiet.... I stick with FORD through out my life. I have bought a 2007 F-150, a 2006 F-260, 2001 F-150, 1998 F-150, 1989 F-150, 1984 Ford ranger, and 1976 Ford Ghia. I been a loyal FORD person. Also, Jeremy Noble is a excellent FORD representative.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Steven, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Our team strives to deliver an excellent experienc...e, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 2.0 out of 5
    May 12, 2020

    I am used to my car being vacuumed in the front and a free wash after a service which wasn't done. I have a shake in my car at a certain speed and they... diagnosed it for a large fee. Just high prices an d no reward except a big bill and an oil change.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, we are so disappointed to learn of this situation you have described. We take our customers? comments seriously so we hope that you?ll give us ...a call at (360) 992-7402 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. We look forward to hearing from you.

  • 5.0 out of 5
    May 12, 2020

    I recently had some warranty work done on my 2007 Hyundai Azera. There was an oil leak, and a diagnosis revealed some leaks in the front cover, both valve... covers, and the oil pan. Since I had purchased a warranty when I bought the car there, I only had to pay the deductible. While performing these repairs, the mechanics were also able to take care of some other maintenance. Amazingly, all the service to the vehicle was completed in just over a week. When I left with my vehicle, I was amazed at how smooth it ran. It feels like new, even though it is 13 years old! I?ve had it back for about two weeks now, and every time I drive it, I am amazed at how well this vehicle runs. The service at Vancouver Hyundai is always very efficient and the staff are friendly and attentive. When I dropped off and picked up my vehicle, I could tell everyone was being careful to take safety precautions related to the pandemic.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Wow, it's experiences like yours that really keep us motivated! We are very happy we could provide you with such a positive experience! If you have a...ny further questions, please give us a call. We're always happy to help! Take care!

  • 5.0 out of 5
    May 12, 2020

    As painless of a new car purchase as anyone could want. Delivery was on time.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Robert, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than hap...py to assist you! Safe travels!

  • 4.0 out of 5
    May 4, 2020

    The issues for which I brought my Escape in for servicing were addressed effectively and in a timely manner. Tim, Service Manager, kept me informed throughout,... as he always does. - Walter Pienkowski

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Walter, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! T...ake care!

  • 5.0 out of 5
    May 1, 2020

    This was just a minor factory recall repair. Vehicle was finished finished on time. Facility was clean and service department was well organized.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jack, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Saf...e travels!

  • 5.0 out of 5
    April 16, 2020

    Excellent experience. The service manager called me to approve every step that was taken to diagnose the problem with my vehicle. They were able to diagnose... and repair the vehicle in less than two days. I have used them for repair services for 15 years.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gary, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to... your next visit!

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