We were coasting into Pendleton amidst blankets of smoke and the check engine light was flashing. Every call was a dead end. It was Friday and everyone... was short staffed and tired and closed for the weekend. We are driving to SoCal and have hotels booked. I called Swains at 4:50 pm and they closed at 5. Justin answered. I was begging him and he relented as we were only 4 minutes away. I was almost in tears. The techs were fantastic. They diagnosed it immediately—ignition module—and it only took 20 minutes to fix. Everyone was so nice and helpful. We gave Justin an additional $140 in cash as a thank you. In the midst of all the horrors in the world it was great to meet with fabulous professionals without whom we would have been SCREWED! Thank you.
What an enjoyable review to read. It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is deli...vering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or message us should you have any questions. Best, The Swain Motors Team
Fast, freindly service. They treat you right. Got a vehicle we wanted for a reasonable price. Left very satisfied with their team from the sales to the... finance.
Not only was this the easiest purchase ever it was very different than other dealerships. I felt no pressure to buy and was not rushed to decide after... making the decision to buy from them and trade my car in. We came to an agreement easily and in friendly terms. So refreshing not to have to go through all the back and forth nonsense. I have already told family and friends about them and would surely buy there again.
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle! Congratulations on your new vehicle!
They are good to work with and we have dealt with Swan Motors for many years!!! We bought a 2019 GMC Terrain diesel. Never had a diesel car before. ... It gets great gas mileage and drive very quietly. Would highly recommend this car!!!
Hi Mary, thank you for your kind review; we are happy to pass along your comments to the team here at Swain Motors Inc! Congratulations on your new ve...hicle!
Wait time was very short, two service items were taken care of in no time , the parts dept ordered my parts and they were there when I was told they would... be, Justin was exceptional in getting me in and out as promised, I really enjoyed coming to this Dealer to buy and the service was excellent. I might ad that Mike, my salesman was a no nonsense Professional, he had me in and out of there in no time at all, I will be back to buy another car or truck some time in the near future
Thank you so much for your review, Bob! Your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we ca...n do for you.
Rick Bowman is Amazing..He made the whole experience stress free.
Mindy Peterson, thank you for your kind review; we are happy to pass along your comments to Rick!
I only have one negative comment. I was in your facility to get the first oil change on my new car. I have always had excellent service with no negative... comments. This time there was a minor thing I would like to comment on. The windshield washer receptacle was not filled. That is not a major item, just an annoyance.
Hello Freda, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Weve purchased from Swains before. Terry is amazing! Weve referred multiple people-they were all extremely pleased!
CReid, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for leaving us this response!
Swain's is great to work with, buying a car or taking one in for service.
Everyone was very professional and courteous! Always love doing business with Swain Motirs! Will, Rick and Rick are great!