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Parsons of Eagle River

(36 reviews)
Sales hours: 7:30am to 5:30pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 7:30am–5:30pm 7:30am–5:30pm
Tuesday 7:30am–5:30pm 7:30am–5:30pm
Wednesday 7:30am–5:30pm 7:30am–5:30pm
Thursday 7:30am–5:30pm 7:30am–5:30pm
Friday 7:30am–5:30pm 7:30am–5:30pm
Saturday 8:00am–1:00pm 8:00am–1:00pm
Sunday Closed Closed

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Reviews

(36 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Parsons of Eagle River from DealerRater.

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Always great service.

Always great service. Everyone is friendly and always ready to explain what needs to be done, when, and cost. Waiting area is comfortable and refreshments available. Restroom is always clean.

Always great service.

Always great service. Everyone is friendly and always ready to explain what needs to be done, when, and cost. Waiting area is comfortable and refreshments available. Restroom is always clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We sincerely appreciate your in depth review and taking the time to put the review on Cars.com! We also greatly appreciate your continued business!!!

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I had the rear brakes replaced and the front brakes

I had the rear brakes replaced and the front brakes cleaned. The staff were friendly, took good care of my wife?s 2021 Chevy Traverse and they did it in an efficient manner.

I had the rear brakes replaced and the front brakes

I had the rear brakes replaced and the front brakes cleaned. The staff were friendly, took good care of my wife?s 2021 Chevy Traverse and they did it in an efficient manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your continued business and kind words! We sincerely value your business and look forward to your next visit!

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Dave Menden and his team did an excellent job as usual.

Dave Menden and his team did an excellent job as usual. Dave will go the extra mile to make sure you get the proper parts and the quality parts.

Dave Menden and his team did an excellent job as usual.

Dave Menden and his team did an excellent job as usual. Dave will go the extra mile to make sure you get the proper parts and the quality parts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dan, Thanks so much for taking the time to leave this review on cars.com! Dave and the entire staff really will go the extra mile for complete customer satisfaction. Thank you also for your continued business! We appreciate you!

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They picked my vehicle up at work and dropped it off

They picked my vehicle up at work and dropped it off before I got off. Great service

They picked my vehicle up at work and dropped it off

They picked my vehicle up at work and dropped it off before I got off. Great service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Kerry! Thanks so much for your continued business and taking the extra time to leave a review on the Cars.com website! We appreciate you!

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Third vehicle from Parsons

Cody did an excellent job of keeping me informed during the wait for my new truck. I would recommend him to anyone I know.

Third vehicle from Parsons

Cody did an excellent job of keeping me informed during the wait for my new truck. I would recommend him to anyone I know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cody really is great, isn't he? We're grateful you were patient while waiting, took the time to share more about your experience with others once you got your new vehicle and of course most importantly we're grateful for your business! Thank you so much for everything!

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Collision Center Repairs

The Collision Center and Service Department both do excellent jobs. The repairs and other tasks were completed quickly and properly.

Collision Center Repairs

The Collision Center and Service Department both do excellent jobs. The repairs and other tasks were completed quickly and properly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dan, Thank you so much for your continued business and taking the time to leave a review for our Collision and Service Departments. We appreciate you!

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A very happy customer

What a great bunch of people, I bought a 2021 silverado and I had a engine problem that needed to be towed to thier shop . One call and everything was taken care of ! They took care of the towing , getting another pick- up , and they are fixing it know. They treat you like your a king , and every body was so pleasant . Way more than I exspected . If your looking for a new or used vehicle you better go see them . I could’nt be happier

A very happy customer

What a great bunch of people, I bought a 2021 silverado and I had a engine problem that needed to be towed to thier shop . One call and everything was taken care of ! They took care of the towing , getting another pick- up , and they are fixing it know. They treat you like your a king , and every body was so pleasant . Way more than I exspected . If your looking for a new or used vehicle you better go see them . I could’nt be happier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Car repair

Working with Dave of Parsons was very easy and enjoyable. I would highly recommend Parsons body shop.

Car repair

Working with Dave of Parsons was very easy and enjoyable. I would highly recommend Parsons body shop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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William Beringer

It?s always a pleasure taking our pickup truck for an oil change and tire rotation. Everyone is so accommodating and friendly.

William Beringer

It?s always a pleasure taking our pickup truck for an oil change and tire rotation. Everyone is so accommodating and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Vehicle service

Very pleasant experience, everyone is always very friendly at this dealership

Vehicle service

Very pleasant experience, everyone is always very friendly at this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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