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Parsons of Eagle River

5.0
(32 reviews)
Sales hours: 7:30am to 5:30pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 7:30am–5:30pm 7:30am–5:30pm
Tuesday 7:30am–5:30pm 7:30am–5:30pm
Wednesday 7:30am–5:30pm 7:30am–5:30pm
Thursday 7:30am–5:30pm 7:30am–5:30pm
Friday 7:30am–5:30pm 7:30am–5:30pm
Saturday 8:00am–1:00pm 8:00am–1:00pm
Sunday Closed Closed

Reviews

5.0
(32 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Third vehicle from Parsons

Cody did an excellent job of keeping me informed during the wait for my new truck. I would recommend him to anyone I know.

5.0

Third vehicle from Parsons

Cody did an excellent job of keeping me informed during the wait for my new truck. I would recommend him to anyone I know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cody really is great, isn't he? We're grateful you were patient while waiting, took the time to share more about your experience with others once you got your new vehicle and of course most importantly we're grateful for your business! Thank you so much for everything!

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5.0

Collision Center Repairs

The Collision Center and Service Department both do excellent jobs. The repairs and other tasks were completed quickly and properly.

5.0

Collision Center Repairs

The Collision Center and Service Department both do excellent jobs. The repairs and other tasks were completed quickly and properly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dan, Thank you so much for your continued business and taking the time to leave a review for our Collision and Service Departments. We appreciate you!

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5.0

A very happy customer

What a great bunch of people, I bought a 2021 silverado and I had a engine problem that needed to be towed to thier shop . One call and everything was taken care of ! They took care of the towing , getting another pick- up , and they are fixing it know. They treat you like your a king , and every body was so pleasant . Way more than I exspected . If your looking for a new or used vehicle you better go see them . I could’nt be happier

5.0

A very happy customer

What a great bunch of people, I bought a 2021 silverado and I had a engine problem that needed to be towed to thier shop . One call and everything was taken care of ! They took care of the towing , getting another pick- up , and they are fixing it know. They treat you like your a king , and every body was so pleasant . Way more than I exspected . If your looking for a new or used vehicle you better go see them . I could’nt be happier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Car repair

Working with Dave of Parsons was very easy and enjoyable. I would highly recommend Parsons body shop.

5.0

Car repair

Working with Dave of Parsons was very easy and enjoyable. I would highly recommend Parsons body shop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

William Beringer

It?s always a pleasure taking our pickup truck for an oil change and tire rotation. Everyone is so accommodating and friendly.

5.0

William Beringer

It?s always a pleasure taking our pickup truck for an oil change and tire rotation. Everyone is so accommodating and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Vehicle service

Very pleasant experience, everyone is always very friendly at this dealership

5.0

Vehicle service

Very pleasant experience, everyone is always very friendly at this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Personal business vehicle

Go there if you want to spend 3 times the cost of another mechanic shop. Plus it takes 1-1/2 weeks just get your vehicle fixed. I decided to give them a try and was quoted $1600 for a repair....thought it was a bit high but figured I was in a pinch so gave the go ahead. Then the next day received a call that they were having problems removing parts because of rust so they were going to have to replace a steering box...online price $344 but all of a sudden my price went to $3000.00 I told them to put it out in the parking lot that I was going to come pick it up. I walked in to get my keys and pay my bill...$128 for an inspection fee. Not one thanks for stopping, how can we help you or any type of a greeting when I arrived. Customer service needs a lot of work. Brought my truck to another mechanic shop got the same repairs done plus to additional items fixed for $1350 all said and done. Curious on how that happens. Never shop or give my business here again sorry.

1.0

Personal business vehicle

Go there if you want to spend 3 times the cost of another mechanic shop. Plus it takes 1-1/2 weeks just get your vehicle fixed. I decided to give them a try and was quoted $1600 for a repair....thought it was a bit high but figured I was in a pinch so gave the go ahead. Then the next day received a call that they were having problems removing parts because of rust so they were going to have to replace a steering box...online price $344 but all of a sudden my price went to $3000.00 I told them to put it out in the parking lot that I was going to come pick it up. I walked in to get my keys and pay my bill...$128 for an inspection fee. Not one thanks for stopping, how can we help you or any type of a greeting when I arrived. Customer service needs a lot of work. Brought my truck to another mechanic shop got the same repairs done plus to additional items fixed for $1350 all said and done. Curious on how that happens. Never shop or give my business here again sorry.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

2017 Equinox

I was greeted by a friendly service technician who promptly processed my paperwork. I was offered a ride back home. When the car was done they called and came to pick me up. Very good experience!

5.0

2017 Equinox

I was greeted by a friendly service technician who promptly processed my paperwork. I was offered a ride back home. When the car was done they called and came to pick me up. Very good experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Parsons gave a customer what they wanted!

Stopped at all garages and tire shops from land o lakes thru eagle river "too busy" to remove steel from deflating tire so I could continue 160 mile trip home. Each only gave the name of another. Parsons was just as busy but gave this almost stranded traveler what I wanted at the time I needed it most. That's a service model I believe people can trust.

5.0

Parsons gave a customer what they wanted!

Stopped at all garages and tire shops from land o lakes thru eagle river "too busy" to remove steel from deflating tire so I could continue 160 mile trip home. Each only gave the name of another. Parsons was just as busy but gave this almost stranded traveler what I wanted at the time I needed it most. That's a service model I believe people can trust.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Great Service

As always, an excellent job with friendly service. Thanks.

5.0

Great Service

As always, an excellent job with friendly service. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your 5 star review and of course your past business as well! We sincerely appreciate both and look forward to serving you in the future!

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