Timber Ford of Hayward Inc

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
26 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 12, 2019

    Ecellent service for recalls on my f150. The service reps and mechanics were very knowledgeable and very respectful. In addition my dog was allowed in... the waiting room. Now that's service!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 28, 2019

    Kyle and the service department are extremely knowledgeable and always willing to answer any questions. The technicians are professionals and do a high... quality job. Michelle in the sales department goes above and beyond before, during, and most importantly, after the sale. Quality team all around.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    September 5, 2018

    When purchasing my vehicle last week, I added a package in that required I bring the vehicle back this week. I scheduled the appointment for 9am & was... told it would be done around noon or so. On the appointment day, I brought it in before 9am & was told it should be ready between noon & 1pm. I returned @ 12:45pm & was told it would be another couple hours or so. No one called or attempted to let me know that & I am NOT happy about that. We had spent almost 4 hours already in town shopping, getting breakfast, etc & since the dealership is no where close to town, I had no intention of sitting in their tiny waiting room for 2 or 3 hours. The Asst Sales Mgr is the person I talked to twice, once to make the appointment & again when I brought the vehicle in, telling me noon to one. Megan, the service advisor, was very personable & checked on it for me & got stuck telling me how it wasn't ready & wouldn't be. I would recommend the dealership for purchasing, but never service.

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    June 17, 2017

    Service was prompt, kept us informed, treated professionally. Would return if situation required. Everyone was very helpful.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    June 17, 2017

    We were pleased with your efficiency. Felt you were honest with your evaluation of options if we were to trade vs. repair. Thanks for taking care of out... of town customers in time of need!

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 14, 2017

    I have been using the dealership for service on 2 vehicles ever since I moved to the area 4+ yrs ago and have always been 100% satisfied with the service... received.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 25, 2017

    Friendly, helpful service by people who have gotten to know me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 24, 2017

    service is done in reasonable time, loaner vehicle was given. which made it easy for me to get my errands done without wasting any time

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, Sharon! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    March 22, 2017

    Friendly, knowledgeable, straight forward sales people to deal with. The best deal is there and you will receive it. They are selling a good product.... The service department is stellar. Their explanations are easily understood. I can't say enough great things about this dealership. They are all happy to see you when you come in for an oil change.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 9, 2017

    I went to several diferent dealetship and Timber Ford had the best customer service, got me what i wantwd and at a great price.Zoei and Bill are the best.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look fo...rward to seeing you again!

View More Reviews