Timber Ford of Hayward Inc

Ecellent service for recalls on my f150. The service reps and mechanics were very knowledgeable and very respectful. In addition my dog was allowed in... the waiting room. Now that's service!!!

Kyle and the service department are extremely knowledgeable and always willing to answer any questions. The technicians are professionals and do a high... quality job. Michelle in the sales department goes above and beyond before, during, and most importantly, after the sale. Quality team all around.

When purchasing my vehicle last week, I added a package in that required I bring the vehicle back this week. I scheduled the appointment for 9am & was... told it would be done around noon or so. On the appointment day, I brought it in before 9am & was told it should be ready between noon & 1pm. I returned @ 12:45pm & was told it would be another couple hours or so. No one called or attempted to let me know that & I am NOT happy about that. We had spent almost 4 hours already in town shopping, getting breakfast, etc & since the dealership is no where close to town, I had no intention of sitting in their tiny waiting room for 2 or 3 hours. The Asst Sales Mgr is the person I talked to twice, once to make the appointment & again when I brought the vehicle in, telling me noon to one. Megan, the service advisor, was very personable & checked on it for me & got stuck telling me how it wasn't ready & wouldn't be. I would recommend the dealership for purchasing, but never service.

Service was prompt, kept us informed, treated professionally. Would return if situation required. Everyone was very helpful.

We were pleased with your efficiency. Felt you were honest with your evaluation of options if we were to trade vs. repair. Thanks for taking care of out... of town customers in time of need!

I have been using the dealership for service on 2 vehicles ever since I moved to the area 4+ yrs ago and have always been 100% satisfied with the service... received.

Friendly, helpful service by people who have gotten to know me.

service is done in reasonable time, loaner vehicle was given. which made it easy for me to get my errands done without wasting any time

Friendly, knowledgeable, straight forward sales people to deal with. The best deal is there and you will receive it. They are selling a good product.... The service department is stellar. Their explanations are easily understood. I can't say enough great things about this dealership. They are all happy to see you when you come in for an oil change.

I went to several diferent dealetship and Timber Ford had the best customer service, got me what i wantwd and at a great price.Zoei and Bill are the best.