Timber Ford of Hayward Inc

Thank you McKenna. The easiest vehicle I ever bought. If you are looking for a vehicle ask for McKenna. She is very professional and is great at her job. I will be back for my next vehicle !!

This was a surprise! Someone bought us a car from Hayward Ford. Brian was wonderful helping surprise us. The Escape rides so nice, starts really well in the cold!. We are very pleased!

I would return to them 100 times over the staff was on point with everything they didn't harass me at all in the least bit I love this place

Ecellent service for recalls on my f150. The service reps and mechanics were very knowledgeable and very respectful. In addition my dog was allowed in the waiting room. Now that's service!!!

Kyle and the service department are extremely knowledgeable and always willing to answer any questions. The technicians are professionals and do a high quality job. Michelle in the sales department goes above and beyond before, during, and most importantly, after the sale. Quality team all around.

When purchasing my vehicle last week, I added a package in that required I bring the vehicle back this week. I scheduled the appointment for 9am & was told it would be done around noon or so. On the appointment day, I brought it in before 9am & was told it should be ready between noon & 1pm. I returned @ 12:45pm & was told it would be another couple hours or so. No one called or attempted to let me know that & I am NOT happy about that. We had spent almost 4 hours already in town shopping, getting breakfast, etc & since the dealership is no where close to town, I had no intention of sitting in their tiny waiting room for 2 or 3 hours. The Asst Sales Mgr is the person I talked to twice, once to make the appointment & again when I brought the vehicle in, telling me noon to one. Megan, the service advisor, was very personable & checked on it for me & got stuck telling me how it wasn't ready & wouldn't be. I would recommend the dealership for purchasing, but never service.

Service was prompt, kept us informed, treated professionally. Would return if situation required. Everyone was very helpful.

We were pleased with your efficiency. Felt you were honest with your evaluation of options if we were to trade vs. repair. Thanks for taking care of out of town customers in time of need!

I have been using the dealership for service on 2 vehicles ever since I moved to the area 4+ yrs ago and have always been 100% satisfied with the service received.

Friendly, helpful service by people who have gotten to know me.