Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

they need more people in the service dept. or something. you have to hold for long time to talk to anyone. finally made an appointment for recall on my Jeep for 2nd time at 8 a.m. they told me it will take 3 hours and no ride back. when i called after 3 hours, i was told that they don't have the part even though i confirmed and confirmed. what a waste of my time! i guess my time is none of their concern!

Frank and the team at Lithia Tri-Cities have serviced our car buying needs for the better part of 15 years. They always exceed expectations. This most recent vehicle purchase goes above and beyond as my wife and I ordered a new 2022 RAM pickup and then discovered we would be moving out of state in a short period of time. The team at Lithia of Tri-Cities was able to get the truck delivered well before expected and deserves HUGE kudos!

Customer service was excellent, Rafael was super helpful throughout the whole purchasing process from order to delivery! I would definitely recommend, and I would buy another vehicle in the future from Lithia of Tri-Cities

Professional, knowledgeable sales team, really went the extra mile. My salesman, Arthur, was prompt, provided all kinds of info, made sure I understood how the vehicle's systems functioned, and offered followup after the sale. The vehicle was immaculately detailed and ready to go when I pulled up. A+ experience all the way.

This is the 4th car I have bought with JR (salesman) . He is a very easy guy to deal with. Very knowledgeable will do any thing to help. He even came in on his day off. Thanks to JR.

Good popcorn, quiet so that I could do some reading while waiting. The wait time was as expected so that all went well. The only problem I had was after making the appointment several weeks in advance, tried calling several times a day 2 and 3 days before appointment but no one would pick up the phone. Even left a message but no response. However, got an email 1 day before appointment confirming date and time.

Working with this dealership was an absolute pleasure. I contacted them about a Jeep I was interested in, and Jeff contacted me almost immediately after my inquiry was made. I made an appointment to come in and test drive (the dealership was 90 miles away). Before I made the trip, I wanted to make sure things were in order and I wasn’t making the trip for no reason. Jeff was a delight. He made sure the Jeep was ready for me and there were no surprises. I must say I was astounded. My experiences with other dealerships were not so pleasant. They usually lure you in with one car and try to sell you others or change the price on the one you want… not at Lithia!! The purchasing process was amazing. They didn’t come at me with a stupid crazy offer that was pennies for my trade and thousands of dollars more for the Jeep (which is always very insulting). They were fair from the get-go. There wasn’t much back and forth and no sleezy hidden costs. I left completely content. I bought my Jeep and got good money for my trade. I am one happy customer.

Our sales associate Jaime Gonzalez was awesome and very knowledgeable of Jeeps and knew exactly what I was looking for. The purchase was fairly stress free and the best car being experience I have ever had. Tim was a great help as well. I appreciate them both.

We purchased 3 vehicles from this dealership. Luis was AWESOME to work with. He was very patient with us through the entire process. Jesus and Brian both finance managers were so efficient and helpful. Thank you so much for everything!! We are VERY HAPPY CUSTOMERS.

Always professional and courteous. Work is done as promised and there is never pressure to "sell" more service. Our RAM is 5 years old, but both the Fleet Sales Manager and Service Manager always find a minute to greet and chat. We have lived in 5 states and own other vehicles, but no other dealership matches Lithia Kennewick.