ReviewsWrite a review
what a waste of my time!
they need more people in the service dept. or something. you have to hold for long time to talk to anyone. finally made an appointment for recall on my Jeep for 2nd time at 8 a.m. they told me it will take 3 hours and no ride back. when i called after 3 hours, i was told that they don't have the part even though i confirmed and confirmed. what a waste of my time! i guess my time is none of their concern!
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, John Hileman Service Manager
Frank and the team at Lithia Tri-Cities have serviced our car buying needs for the better part of 15 years. They always exceed expectations. This most recent vehicle purchase goes above and beyond as my wife and I ordered a new 2022 RAM pickup and then discovered we would be moving out of state in a short period of time. The team at Lithia of Tri-Cities was able to get the truck delivered well before expected and deserves HUGE kudos!
Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Jonathan Post General Sales Manager
Best dealer to order a new vehicle from!
Customer service was excellent, Rafael was super helpful throughout the whole purchasing process from order to delivery! I would definitely recommend, and I would buy another vehicle in the future from Lithia of Tri-Cities
Thank you so much for your feedback, Casey. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Rafael. Please let us know if we can ever help you in the future. Sincerely, Jonathan Post General Sales Manager
Professional, knowledgeable sales team, really went the extra mile. My salesman, Arthur, was prompt, provided all kinds of info, made sure I understood how the vehicle's systems functioned, and offered followup after the sale. The vehicle was immaculately detailed and ready to go when I pulled up. A+ experience all the way.
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Sincerely, Donald Stephens Service Manager
Great experience buying a car.
This is the 4th car I have bought with JR (salesman) . He is a very easy guy to deal with. Very knowledgeable will do any thing to help. He even came in on his day off. Thanks to JR.
Stephen, it was a pleasure to read about your 4th car-buying experience at Lithia Chrysler Jeep Dodge of Tri-Cities. Congratulations on your new vehicle! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know JR provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Jonathan Post General Sales Manager
Lifetime oil service - good deal for 16+ years
Good popcorn, quiet so that I could do some reading while waiting. The wait time was as expected so that all went well. The only problem I had was after making the appointment several weeks in advance, tried calling several times a day 2 and 3 days before appointment but no one would pick up the phone. Even left a message but no response. However, got an email 1 day before appointment confirming date and time.
Steven, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Donald Stephens Service Manager
Working with this dealership was an absolute pleasure.
Working with this dealership was an absolute pleasure. I contacted them about a Jeep I was interested in, and Jeff contacted me almost immediately after my inquiry was made. I made an appointment to come in and test drive (the dealership was 90 miles away). Before I made the trip, I wanted to make sure things were in order and I wasn’t making the trip for no reason. Jeff was a delight. He made sure the Jeep was ready for me and there were no surprises. I must say I was astounded. My experiences with other dealerships were not so pleasant. They usually lure you in with one car and try to sell you others or change the price on the one you want… not at Lithia!! The purchasing process was amazing. They didn’t come at me with a stupid crazy offer that was pennies for my trade and thousands of dollars more for the Jeep (which is always very insulting). They were fair from the get-go. There wasn’t much back and forth and no sleezy hidden costs. I left completely content. I bought my Jeep and got good money for my trade. I am one happy customer.
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jonathan Post General Sales Manager
Gotta Love a Jeep
Our sales associate Jaime Gonzalez was awesome and very knowledgeable of Jeeps and knew exactly what I was looking for. The purchase was fairly stress free and the best car being experience I have ever had. Tim was a great help as well. I appreciate them both.
Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from one of our sales team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new Jeep and we look forward to doing business with you again in the future. Sincerely, Jonathan Post General Sales Manager
We purchased 3 vehicles from this dealership. Luis was...
We purchased 3 vehicles from this dealership. Luis was AWESOME to work with. He was very patient with us through the entire process. Jesus and Brian both finance managers were so efficient and helpful. Thank you so much for everything!! We are VERY HAPPY CUSTOMERS.
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicles for a long time to come. It was truly a pleasure working with you. Sincerely, Jonathan Post General Sales Manager
A 5 Star Dealership
Always professional and courteous. Work is done as promised and there is never pressure to "sell" more service. Our RAM is 5 years old, but both the Fleet Sales Manager and Service Manager always find a minute to greet and chat. We have lived in 5 states and own other vehicles, but no other dealership matches Lithia Kennewick.
Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with professional and courteous service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Frank Murillo General Manager