Reviews
David and Daniel were great.
David and Daniel were great. Super friendly, super helpful. I’m glad I went there for my car purchase
David and Daniel were great.
David and Daniel were great. Super friendly, super helpful. I’m glad I went there for my car purchase
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Phil, thank you for choosing Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities and for sharing your experience with David and Daniel! It is great to hear that your visit was friendly and helpful and overall a great purchase. Safe travels in your new car, and we look forward to seeing you again down the road!
Great customer service.
Great customer service. Prompt service and communication. Happy with my service experience. Always feel my needs are being taken care of.
Great customer service.
Great customer service. Prompt service and communication. Happy with my service experience. Always feel my needs are being taken care of.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad you had a prompt and communicative service experience with our team! Thank you for choosing Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We hope to see you again down the road!
Fast, fair, friendly service.
Fast, fair, friendly service. Easy to make a service appointment, and they point out regular maintenance isdues
Fast, fair, friendly service.
Fast, fair, friendly service. Easy to make a service appointment, and they point out regular maintenance isdues
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities and for sharing your experience! We are so pleased to read that your appointment was so easy and efficient! We look forward to seeing you here in the future! Safe travels!
I’ve never had a bad experience here.
I’ve never had a bad experience here. Took me nearly two years to buy my truck here due to my Boujie taste but JR and his patience got me set up in exactly what I wanted. The service department is also fantastic. Manny is a great dude to work with. Always takes care of my truck and has full transparency on what the status is.
I’ve never had a bad experience here.
I’ve never had a bad experience here. Took me nearly two years to buy my truck here due to my Boujie taste but JR and his patience got me set up in exactly what I wanted. The service department is also fantastic. Manny is a great dude to work with. Always takes care of my truck and has full transparency on what the status is.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with JR and Manny! We appreciate your business and hope to see you again at Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities. Enjoy your new truck!
Great customer service!
Great customer service! Jose did a great job super helpful and polite! Thank you Lithia
Great customer service!
Great customer service! Jose did a great job super helpful and polite! Thank you Lithia
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star review! Our team is happy that you enjoyed your visit here at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities and that Jose provided the helpfulness and politeness that we strive for. We look forward to seeing you again!
Was easy to work with.
Was easy to work with. Was shown alot of different trucks. And have great coffee
Was easy to work with.
Was easy to work with. Was shown alot of different trucks. And have great coffee
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Greg, thank you for taking the time to leave a review! Our team here at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities is happy to hear that you enjoyed your visit and that you were presented with all of the options available. We look forward to seeing you again and wish you safe travels!
Had a great experience, service was completed quickly and
Had a great experience, service was completed quickly and correctly. Happy with the work done.
Had a great experience, service was completed quickly and
Had a great experience, service was completed quickly and correctly. Happy with the work done.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review! Our team is happy that you enjoyed your experience and that we got you back on the road in no time. We look forward to seeing you again here at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities!
Kind, hard working, and knowledgeable professionals work
Kind, hard working, and knowledgeable professionals work here and ensure you have not only a great buying experience but awesome future experiences with them as well. Go here.
Kind, hard working, and knowledgeable professionals work
Kind, hard working, and knowledgeable professionals work here and ensure you have not only a great buying experience but awesome future experiences with them as well. Go here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jermaine, thank you for sharing your five-star review of Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! It is great to hear that you experienced no less than our best with the kindness, hard work, knowledge and professionalism that we strive for. If there’s anything else we can help you with, please let us know. See you next time and drive safe!
Good people, appreciate it them for getting us in for an
Good people, appreciate it them for getting us in for an oil change! Customer service is amazing !!
Good people, appreciate it them for getting us in for an
Good people, appreciate it them for getting us in for an oil change! Customer service is amazing !!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! Our team is happy to hear that you were greeted by our wonderful team and that they got you back on the road safely with an oil change. We look forward to seeing you again here at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities!
WARNING!
WARNING!!!! If you’re purchasing a used vehicle here, please be careful; they are very untrustworthy and will scam you. I was told and shown the Carfax on a 2017 Toyota Corolla which said it was a clean Carfax and came to find out after I purchased the vehicle it had undercarriage damage. On top of that, it’s come to my attention they painted the car’s rear bumper on the side, and in the right light, it does not match the car. It also has a bent rim; I found leftover masking tape from where they took it to get painted in the door handle and they never mentioned having to do any paint work. They fixed some of the things that were messed up, if that's what you want to call fixed. The guy they took it to used a drywall screw to hold the front grill in place. So I’m paying $22,000 for a car that has been in an accident.
WARNING!
WARNING!!!! If you’re purchasing a used vehicle here, please be careful; they are very untrustworthy and will scam you. I was told and shown the Carfax on a 2017 Toyota Corolla which said it was a clean Carfax and came to find out after I purchased the vehicle it had undercarriage damage. On top of that, it’s come to my attention they painted the car’s rear bumper on the side, and in the right light, it does not match the car. It also has a bent rim; I found leftover masking tape from where they took it to get painted in the door handle and they never mentioned having to do any paint work. They fixed some of the things that were messed up, if that's what you want to call fixed. The guy they took it to used a drywall screw to hold the front grill in place. So I’m paying $22,000 for a car that has been in an accident.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Rick, thank you for taking the time to share feedback. It is very unfortunate to hear about your dissatisfaction with your recent vehicle purchase as it is never our intention to mislead or provide anything less than high-quality service. When you have a moment, please reach out to me directly and I would like the chance to learn more about what happened here and see how I can assist you in making this right. Thank you. Benjamin Villa - Sales Desk Manager - benjaminvilla@lithia.com